The room was nice and just been updated. We had a king room with bunk beds and the room smelled clean and nicely decorated. The bathroom had a nice huge tub and the sink was in the room not in the bathroom. I like how they have children activities going on. I did witness a story time and they had a dance party for the children also. My daughter is 17 it was not in her age range but if I had little ones that would be a perfect place.

I didn't like the fact that light shown under the door and lite the whole room up. The beds was to hard for me and my family. We got cupcakes and cookies from the place down stairs and the cookies was hard as a rock and the cupcake was dried out. It tasted like it had been sitting for days.

We arrived on a Wednesday evening and left Friday morning at checkout time! Check in and out was seamless. Very friendly staff. We didn’t have children, but noticed MANY amenities that would be a lot of fun for them. Loved the pool! (It’s not heated but the room is warm). Huge jacuzzi! Loved the view of the river, but the view of the skyweel would probably be more intriguing!

Most amenities were geared towards children, and since we were just at a couples getaway. Breakfast isn’t included with the price. None of these should be a dealbreaker!

Fun for the whole family, Arcade was fun and had bowling. The new waterpark area was nice, and the outdoor pool was warm enough to swim at the end of April. Everything you need is in one building which is nice, and the location is excellent. We have stayed here a couple of times, and will continue to book here when we come back to pigeon forge.

Wish the waterslides schedule could be adjusted, it was opened during the day when we were mostly out doing stuff, then when you get back to the hotel it would be closed a lot. This might not be the case during the summer months. We were going to eat at the pizza place in the hotel, but decided not to since they don't have breadsticks with cheese, The pizza looked good, and I believe that it would be a good option for them to add, as they lost the sale that day to us as our kids love breadsticks with cheese so we ended up going to another pizza place.

I really like the location and I also liked the size of the indoor waterpark. I also liked the cabanas they were nice.

What I didn’t like was the hot tub which was called warming tub it was cold no where warm. Also when booking online it does not specify which building you are staying at. I wish I would’ve known what building I would be staying at. I would’ve booked my room where the waterpark was at instead of the other building and trying to run across the parking lot when it’s cold. Another thing that I dislike was that the rooms did not have microwaves.

Breakfast was great. Plenty of food. Variety. Would like the eggs to be real eggs but they were still good. Loved the extra activities for the kids. My two had a blast at the dance party and when their unicorn magically appeared on the big screen. The water areas inside and out were great for them. Very clean. Well setup.

Felt the staff should have been more attentive to their areas. We waiting a couple different times in the pizza area for someone to take our order and then forgot our salad so we had to wait again to get help. Then waited again for staff to show up to purchase another drink.

The moment you see the staff EVERYONE speaks and greets you they immediately begin asking what can they do to help. They have activities from 9am to 9 30 pm at night for family’s and kids from dance parties to tattoo and bingo theirs just sooooooooo much! You don’t have to leave the property their are multiple food and drink options and they can be delivered to ur room a cabana or by the pool

My only complaint was with the pent house the stairs are kind of steep I should’ve brought a baby gate and it wouldn’t been nice even if I could rent one but Walmart is 5 mins away and it was no problem to get one I would STILL give this place 10/10 starts

The breakfast is delicious it is great for families with small children staff were very nice too the only thing and it is my main thing when I stay somewhere are how comfortable the beds are the mattresses are the older mattresses they're not the new ones. I even tried sleeping on the bunk bed it was a little better but they are the smaller bunk beds not a true twin size bunk bed. I also when there are several of us as there were five of us I'm usually the first to get up and like to go down get coffee and sit in a lounging area they do not have that these were the only two things that would make it a four star but I will definitely give a five-star because of everything else and the other thing was I booked because it said had inside pool with hot tubs but it was under construction and will not be ready till next year even though they're outdoor pool is heated and we were there at a very great time but a cold snap came through so the outdoor pool the kiddos did not get in it but the location is great all the things they have to do with small children they have a bowling alley they have an arcade they have a climbing wall it's just all kinds of stuff for the kids to do they had trick or treating on Saturday night for the kiddos.

I did not like that there was nowhere with couches or chairs or anything for adults to sit at and just enjoy a cup of coffee the mattresses were not comfortable and there is nowhere to store clothing when you have five people in a room that is for six but no storage anywhere other than the little wooden rack with a few hangers most places the TVs have big dressers up under them there was no dresser

The place was very nice, breakfast was good and at a good price. The slides were fun. I like that you can buy your own drinks and have them anywhere on the premises. The arcade was very easy to access and had plenty of things in it to do. The ice cream shop was awesome and the prices were cheap and the ice cream was really good. All of that was really good , but the thing I liked the most was the customer service, all of the staff was really nice and helped you with anything you needed quickly.

Everything was good and very convenient with all the amenities, the waterpark and pool, coffee shop, ice cream and pastry shop, the breakfast and pizza restaurant, the arcade, all of it was nice and very easy to access and had great hours of operation .

First off, great value. Second, the staff was absolutely amazing. Every person from housekeeping to the front desk to the gift store to the lifeguards. They were all very friendly and helpful.

I didn't like the $100 per night hold on my card. I didn't find put until after my reservation was confirmed and it was a challenge budgeting that into my trip.

I can't say enough about my stay here. We love the smokies, and the kids didn't want to leave the hotel because there was so much to do here. Elizabeth in activities was one of my kids favorites.

We wished our room had it's own microwave. But walking down to the vending machines to use one is not thay big of a deal. Also, my parents came to see my kids swim. They are older, do not swim, and just wanted to watch them do the slides or play in the pool but since they didn't have passes, they could not. Having "dry" passes to give out a certain number daily, or even for a low fee, should be an option.