The water shut off both days we were there

Upgraded to a bigger room at no extra cost. Nice big bed. Nice reception staff.Very good breakfast. Convenient for the train.

Was expecting satellite and cable channels. Very disappointed this was not the case and nothing was even in English. One of the chambermaids, a young Asian girl ,was surly and rude and often did not top things up properly.

The location of the hotel is excellent. I very much liked the breakfast, where everybody could find something they like to eat. 24/7 reception desk helped me in regards to late checkin, and checkout was available till 12:00.

The water pressure in the shower was a bit too low, which made it a bit more difficult to clean thoroughly. The duvet could be a bit wider - especially considering I was visiting alone, so I'd appreciate it instead of the second duvet that I had no use of. The above wasn't a game-breaking problem for me though, merely small nuisances.

Very easy to access all parts of the city on foot with information bureau close buy. Beware of bikes as there are a lot and easy to get in their way if not looking carefully. Railway station nearby too.

Information to hand on room and hotel in hard copy. I did not have access to scan on my phone. Need only be in paper format not fancy, costly brochure. Unable to work out heating controls

The room was very nice and well-appointed, with all the facilities I needed for a comfortable stay. The best part was definitely the location—right in the city center, which made exploring Munich incredibly convenient. Although there was some noise from the nearby tram, it wasn't a big issue for me. Overall, a fantastic experience, and I would happily stay here again!

The sound of the nearby tram could be heard in the room, which might affect light sleepers. Additionally, hotel slippers would have been a nice touch for added comfort. Aside from these, everything else was great!

So happy we found this gem of a hotel. Hotel is in a great location, we walked with cases from train station to hotel-no need for taxi. Reception was very welcoming to us and gave us a run through of where we was located. Room was super spacious, bed so comfortable, bathroom-huge! Shower was so powerful. We had great sleep each night due to the fact the bed was super comfortable and you didn’t hear any noise from outside or the other rooms. Would highly recommend and stay again. Great base for anyone looking to explore this beautiful city.

Great Location a short walk from Central train station and Tivoli gardens. Staff very friendly and helpful with a 24/7 reception. Breakfast caters for most diets with a good choice of dishes , and dining room has plenty of seating.

Beds are very low so difficult to get out of for older people. Room cleaning done very early whilst you are potentially still in room , this can lead to beds not being made up or towels changed. Shower was a bath/shower so again difficult access for older people, would prefer walk-in shower.

The staff were very friendly and helpful. Like everyone else we interacted with in Copenhagen, they spoke excellent English. We had a room on the top floor which included a balcony and views over the centre of the city. We made good use of the balcony each morning and evening. The buffet breakfast was tasty and filling, and was available for a nice long time each morning. Just thinking about it makes me want to be back there now!

The location of the hotel is excellent for access to the city of Copenhagen, and very easy to get to from the airport. Unfortunately, being situated on a busy road and next to a busy train station, and due to the elevation of the room and curvature of the main road, there was a lot of urban noise. We soon filtered this out though, so it wasn't a big problem, and would be common to any other establishment in the area.

The hotel was in a great location. Very close to a metro stop and the main train station was only 5 minutes walk away. It was in a prime location for food and drink. Lots of restaurants and supermarkets close by. Tivoli Gardens, the planetarium and other places of interest were in walking distance. The staff were wonderful and very knowledgeable and friendly. They upgraded our room which was a bonus. Our room was huge even the bathroom which we loved. Very clean and welcoming.

Fantastic location, being around the corner from the famous Tivoli Gardens, which means all the main attractions of Copenhagen are only a walking distance! The room we had was 2 single beds, but it was still very spacious. Even had a separate walk-in area for shoes and a closet. We could not have been happier with our stay. The main thing to make this so memorable was the friendliness and helpfulness of the team! The wonderful Christoffer, who welcomed us was the high-light, with his shiny sense of humour and personality, he checked us in with ease and made us feel so welcome! Midsommar greetings to him from Estonia ;)