Room very comfortable check in was great and pool facilities were welcoming .

There is no value for money in breakfast .. Do not fall for this as unfortunately i did . $32.00 CAD is £18.85 in £ .00 and after adding tax you pay £21.45 for basically scrambled egg , bacon , sausage. this is the buffet menu .. Doesn't compare to a premier Inn breakfast back home so don't get caught out. I did make a constructive dissatisfaction comment on check out but i was dismissed as it seemed irrelevant as the pricing for breakfast was displayed .

Hotel is in an excellent location if you are visiting Toronto for the first time and want to hit the major touristic attractions. Most of them are within walking distance or easily accessible by public transit. The service is courteous and the room was spacious and clean. The bed was fairly comfortable.

The bathtub was rather old and had rust spots. The air conditioner/ heat pump was rather loud and could not be turned off. Several of the elevators were out of service on one of the days, making going up or down very slow. Sound proofing of the door was not great. We could hear conversations in the corridor very clearly, which was particularly annoying at night.

The rooms were large and comfortable The staff was extremely helpful and nice The hotel was comfortably located in the center, a walking distance from main attractions, and had a parking lot we could use

We came as a group with two of the rooms needing a baby crib, which was missing when we checked into the room. The staff told us that they don't have enough baby beds for us cause it's on a first come, first served basis. Nevertheless, after firmly asking for the beds we pre-ordered, we received them. Additionally, in the morning, one baby high seat was missing, saying the other one was taken I think a large, respectable hotel like this can make sure his guests have enough seats and cribs.

Second time staying here, everything as.excellent as I remembered. Great location, wonderful staff and comfortable room.

I truly appreciate that DoubleTree is providing opportunities for co-op students and it’s wonderful to see them experiencing every aspect of working at a hotel . But maybe it would be better to indicate that some staff is co-op more obviously, as they don’t have the same level of authorization as regular staff. I only find out that they can’t do check-in when I got to talk to them and had to get back to wait in line again.

The staff who did my check in was very helpful and friendly. The room was really clean and comfortable. When I return back to my room after long day, I found my room very tidy and clean it was really relieving. I love finding my stuff organized especially in the toilet.

I was waking up frequently because I heard nosie from the other rooms especially when they close the door. I didn’t like the noise coming from outside the hotel especially night time. Although most of the housekeepers were lovely, my sleep was disturbed when they come every morning and checking the rooms and when they call loudly housekeeping!!

I've stayed at this location several times since I visit friends in town. I find the hotel staff are always friendly and pleasant. The cookie is a bonus lol. The rooms always feel clean in that the sheets are new, and the carpet is clean and there's a nice scent in the room. I'm not sure if they changed the mattresses recently but I found them to be really firm and comfortable. I slept like a log, lol.

The only thing I would say is the radiator heater is really loud. Not sure if this is the case in all of the rooms. But when the heating comes on, its as though its a loud generator lol.

Hello! This is my second stay and there are so many things to like: I was granted early check-in without even having to ask as they had it in my notes, I was booked on the top floor - my the view! I was given a nice warm welcome cookie and processed very quickly. I love the gym, pool and sauna. Lovely smelling shower products and the room decaffeinated coffee was delish! All staff are helpful and cheerful.

The laminate floors and door thresholds look scuffed. The ceilings by the curtain rods have holes that need patching. I didn't like leaving after one night! A second night stay discount would have sealed the deal, but now I am just being greedy!

Father-Son trip from Nova Scotia! Welcomed by staff, and pleasant to deal with. Friendly, answered any questions, not necessarily dealing with hotel, but things to do and where to go. Warm cookie that comes with the room key as you check in passed a 10yr Olds standards !

Once checked in, if you wanted to purchase something from the snack / beverage stand, you needed to stand in line behind the ones checking in/ out, which at times can be quite long. Not much of a complaint, as busy is expected, but be nice to have a separate line for ones already checked in / just wish to purchase a snack.

Easy to book, warm welcome, friendly staff, modern appeal, clean hotel, user-friendly and efficient a/c, and comfortable bed, pillows, and linen. Appreciated and enjoyed the lightly scented and enviro-friendly shampoo, conditioner, shower gel and body cream that were all in refillable bottles, not tiny disposable bottles. We chose Double Tree because we preferred a hotel over sharing accommodations or renting someone's bedroom or apartment (the latter being one of the causes that is driving housing prices up) and because Double Tree was not that far of a walk, about 20 minutes or so, from Via Rail / Union Station and the CN Tower, Aquarium, and the marina.

Continental breakfast was not included. Was a bit more expensive than we anticipated to pay with the additional fees but it seems everything is more expensive these days and price was still a good deal in comparison to other options at the time.

LOVED the warm welcome cookie upon our arrival! The breakfast was delicious. The staff was professional and courteous. We also appreciated the early check-in. A great overall experience :).

I understand that the hotel’s membership program may involve different service priorities, but I believe it important to share my recent experience. After waiting in line for about 20 minutes, I noticed that a Hilton member who had just arrived was served immediately while I was politely asked to return to my place in the queue. I could see the desk clerk was uncomfortable in making this request but it did left me feeling somewhat overlooked. I know the couple behind me felt similarly. To improve the experience for all guests, you might consider assigning a staff member to manage a dedicated 'check-in for Hilton members' area. This way, it could help ensure that all guests feel equally valued and prevent any perception of being less important."