Had a minor issue with the original room, and while they weren't able to move us to another room of the same type, they did upgrade us to one of their apartments - it was absolutely gorgeous, and the view from the balcony was lovely. They staf are also amazing - helped with several queries, and they have complimentary beach umbrellas which was awesome.

Only things I can think of to complain about is the aircon is very efficient, and didn't seem to shut off on target temp, so took some fiddling to avoid either baking or freezing at night; and the apartment had no cleaning supplies so while you could make a cup of coffee, there was no way to clean the mug after - went and bought stuff at a nearby store.

Very good location, few steps from the busy streets with large choice of restaurants but still secluded from their noise. In the historical center but accessible by taxi. Showers available also after checkout, which may be handy if you decide to spend your last day at the beach. Comfortable rooms, also for a longer stay, large wardrobes, fridge with freezer. We appreciated the late checkout option and the fact that reception works all night (we had a very late checkin, too).

We were not lucky as there were some small road works going on down the street, not too intense but starting around 8AM. Also, I believe that the rooftop is currently under reconstruction, we probably had some noise from there as well. Nothing too serious though. This will most probably not impact "your stay" :) We were a little worried about the church bells, but they only rang between 10AM and 10PM (and not too loud). It really is a good place to stay.

Situated in the old town, in a very convenient position, a few minutes walk from the sea front and also the C6 airport bus. We were in a fairly small room but well laid out, comfortable and clean. A refrigerator and a kettle in the room were appreciated. There's a lovely sunny roof terrace where breakfast is served and that is available to use the rest of the day. Lots of nice restaurants and bars close by. After checkout you can store your bags and there is an area with shower and changing rooms where we were able to change after a day on the beach before taking the bus back to the airport. Staff were very helpful and warm.

Our room was a little noisy at night with passing traffic but it is in town so a little noise is expected.

Fantastic location, the room was very comfortable and clean. The view of the castle was lovely from the little balcony. The staff were also very lovely and accommodating. You can have a shower after checking out of your room, which I would imagine is very useful on a hot day if you have a late flight.

Not the hotels fault, but work was being done on the property next door, which meant there was banging and drilling from 7:30/8am in the morning for most of the day. We wouldn’t have minded so much if it started at around 10 as we were out by then but on holiday, we didn’t really enjoy being woken up early hours of the morning to lots of banging. The walls are also very thin, so could hear everything going on outside our door too.

Lovely hotel. Bedroom was spacious and spotlessly clean. I stayed for 4 nights and there was enough storage space for me as a solo traveler but it may not quite be enough if you’re travelling as a pair. The French doors overlooked the street and brought lots of light in but there were very thick curtains as well if you like the room to be dark for sleeping. The bathroom was lovely with very nice toiletries and plenty of towels. There was a small fridge, an electric kettle and the tea/coffee was replenished daily. Breakfast was taken in a lovely light filled room on the roof and was substantial with plenty of choice. All of the staff were friendly and welcoming. There is a luggage room where you can leave cases if not travelling until late in the day of departure and best of all there are two shower rooms and a small lounge area where you can freshen up & relax until you need to leave for the airport.

The bathroom had a fabulous rain head shower but sadly the water pressure was weak.

A charming stay in the heart of the old town Our room had the most amazing view over a beautiful church square. It was stylishly furnished, spotlessly clean, and incredibly comfortable. The staff were fantastic. When we arrived with our bike boxes, they immediately offered help and found a safe place for us to store them overnight. They also gave us helpful tips on where to park—really thoughtful and welcoming. The hotel is perfectly located. We loved the area, and with just a short wander through the old town, we found everything from bars and restaurants to a gallery or two. It’s such a charming part of the city. We only stayed one night, but we’ll definitely be back—hopefully for longer next time!

The view from the terrace facing the basilica and fortress was excellent. The coffee facilities were very welcome and having a fridge was very good. We were also given chocolates for my birthday which was a pleasant surprise. The luggage room was also very good as we arrived early before check-in. The parking was also good and reasonably priced at 15 euro's per day for a busy city centre near the hotel.

There was refurbishment going on so no rooftop bar and smells of paint or glue from work going on downstairs from the terrace and the room was smaller than expected but we would book a superior room in future as we only booked a standard room.

Enjoyed my stay! The hotel has got an excellent location and amazing view from roof top bar. Also the breakfast tables set up every morning just for breakfast - at the beautiful church square, and it's stunning! Staff is extremely helpful, thank you all for your attention and help! I had to ask to extend my stay for 1 night, and they found the way to do this for me without moving my room. The actual size of the room wasn't big - but I think they are tiny little rooms in these historical buildings in old town of Alicante, anyway. I was on my own and happy with that, but if it could be a problem for you, ask before booking, and I am sure the lovely staff of the hotel will advise and find the solution.

The location was awesome, next to the Basilica and very close to all the attractions, bars, restaurants, beach's etc The bed was so comfortable, the view from room over the Basilica and Santa Barbara Castle was awesome as well, same thing from the roof tarrace. We had also book the breakfast buffe, and to eat that in the roof top terrace was amazing. You could also borrow beach umbrellas for free and also store your luggage for free before check in and also after your check out.

The elevator took for ever to pick you up, the shower was flooding because the drainage was probably clogged, did not get free water bottles every day, there was an annoying white light on the television that lit up the room during the night, it was also a strange that you couldn't choose the water pressure and warm or cold water separately, the more pressure you wanted the warmer the water became lol. But overall good value for the money.

Fabulous location balcony door opened onto a lovely square opposite a beautiful church and a stones throw away from restaurants. The room was clean and the bed super comfortable. There was a small fridge and a kettle in the room and a hairdryer. The front desk staff were super helpful. Unfortunately the outside terrace wasn't open as was a bit chilly but was still lovely in the inside part with that fabulous view of the castle. Breakfast was good. I would definitely stay there again

No complaints