It’s a beautiful apartment extremely well located and with many perks. Bob W really does a great job

The service was poor. There is a code necessary to enter the building and no email was ever sent to me providing it. Happily someone was online and picked up the phone when I called asking. Also, the receptionist at the concierge was never present and we had issues picking up our luggage we had dropped there, as she didn’t want to work her hours and leave earlier.

The breakfast was delicious and plentiful and a wonderful way to start the day. Delicious Columbian coffee and food: empanadas, arepas, salad with avocado, yoghurt with granola, and a baked omelet. The staff at the restaurant was helpful and friendly and the atmosphere was pleasant. The neighborhood was charming, full of wonderful apartment buildings from the 1910's in Art Nouveau style, and it was so close to downtown, by foot or tram ride. Also there was a 24 hour grocery in the building, so you could always get something to eat.

There was no one to talk to if you ran out of toilet paper, or needed advice on getting a taxi ride to the airport. We had to walk to a neighboring hotel to find a taxi.

It's been a very positive experience, getting to the location was easy, the online check-in was smooth and straightforward, it just worked, they really did it right. And the room itself had everything we needed and was very clean. Everything is within walking distance, if you don't want to walk there are trams right outside the door that goes to the city center. In the same building as the room, on street level there's a 24hr supermarket, restaurants, café, massage/spa and a liquor shop Very convenient. We will without a doubt use Bob W again if we come to some of their other locations, or back to Helsinki. Highly recommend.

Only small thing (but not enough to take the reading down in any way). In the mornings we some times got woken up, because of the cart used by the cleaning personal, it was a bit noisy going over the floor, sounded like bump bump bump, back and forth. But overall a very positive experience.

Location and concept was perfection. I stayed in Helsinki Glory and it was beyond beautiful! Online customer service was new yet on point (they do have a staff at certain time in the hotel), they would answer your question even in the late evening, and send you a text every night during your stay to make sure you’re having a great one. The room came with sauna and for my family who were visiting Helsinki, it was so convenient that we could enjoy it anytime we wanted without hustling to book or go to spa. Loved it loved it loved it!

Nothing, but if you wanna feel extra comfortable, bring your own slippers:)

We loved how quiet it was there. You couldn't hear any outside noise at all. The room was clean and comfortable. Local filter coffee was supplied with a cafetiere which was a very nice touch. There was milk left for us in the massive fridge too. Great location for us. Tram that took you to the town center stopped right outside the property. 10 minute walk to local market and roughly 30 minute walk to the central train station. We like the fact that there were no keys and access was by code. Bob's Inner circle was super easy to use and full of information.

We would have liked to have been able to open the windows. They were all locked shut. We would have liked to have taken the aircon lower than 21c but that was also not possible.

Excellent location in a very nicely maintained building with easy access to a large market (right in the building), the tram (right outside the front door) and the ferry from Tallinn (just a couple blocks away). The kitchenette in our 4-person family room was a big plus. The room was nicely decorated and overall the property had a fun, cool vibe. Bob W customer service was very responsive on WhatsApp for any questions and, overall, I appreciate how proactively communicative they were to make our stay a pleasant one. On the website (which they make easy to bookmark on your iphone), it was simple and fast to change our reservation for an early check-in and late check-out. I appreciate the modern use of technology to make stays effortless.

We found a protein bar wrapper on the table next to our bed and when my husband wiped up some water on the bathroom floor, the towel came back up dirty (ugh). I shared this feedback directly with Bob W. Overall the room felt clean but these two factors were unsettling. I wonder if having everything so hands-off from a human management perspective means the quality is a bit tricky to oversee? Despite these two events, I would happily stay at Bob W again because the rest of the elements regarding our stay were fantastic and these felt like anomolies.

Modern, clean,great sized apartment and well equipped. Bed was comfortable, bathroom a good size. Great to have a washer/dryer while travelling! Good location with a tram stop right outside. Supermarket downstairs was great, so handy. Pizzeria also downstairs was delicious. Easy, clear instructions for self check in and good communication during stay if needed.

Only dislike was the glass ‘cage’ around the bed. Made it awkward and cramped to get in and out of and no space for a bedside table.

The BEST hotel we've stayed at in Europe! The hotel is located right by the tram stop (literally, you will see the hotel as soon as you step out of the tram), and there is a 24/7 supermarket downstairs. The hotel includes a fridge, kitchen, TV with Netflix, and a nice wardrobe. They even gave us free Polaroid film and provided a Polaroid camera in the room! That made our trip to Helsinki extra special. We fully utilized the washing machine, and they even provided detergent. The toilet was also great! Though there is no on-site reception, they responded quickly and efficiently via WhatsApp to answer all our questions. Tho the location is not right in the town, but it is well connected by the tram which operates from early morning to late night and we din mind the location at all! LOVE IT !

NONE

This is my new favorite place to stay when I visit Helsinki. The building is very clean and you have two restaurants and grocery store just down stairs from your apartment! The apartment itself is very nice and modern. It has huge windows with a nice view of the street cars below. The bathroom is huge and has a washer dryer combo unit to get all your dirty travel clothing clean while you relax in a private apartment. My wife and I logged into Netflix and watched our favorite show on a huge tv while waiting for laundry. There is a fridge to keep the food you bought at the Alepa market downstairs and for dinner you can enjoy tasty pizza or sushi downstairs as well. I cannot say enough about how great Bob W Koti Katajanokka is. You’ll have to book it for yourself and see!

The location of Bob W Koti Katajanokka in Helsinki provides the ideal base to explore the city on foot and make use of the excellent public transport to go further. Easy to reach from the airport or by boat, Bob W Koti Katajanokka delivers on the expectations of ease and comfort. Having an apartment that feels like a hybrid between a private property and hotel opens your options. We made use of the kitchen and comfotable room but knew we were ideally recharged to explore Helsinki at our own pace with all ammentities near by when we returned to Bow W. Communication was proactive and very friendly. Will explore other Bob W locations as future considerations after this first experience.