The staff were amazing and this includes the bell person and the cleaning people. The breakfast was wonderful and all the serving staff were very friendly. Location perfect.

I was disappointed that they did not notify me that they are doing construction around and in the hotel. I was not there with a conference or a tour. I picked this historic hotel for its historic charm with the restaurant, bar and staircase. None of which I could use. I also had early weekday noise in my room from the outside construction. Frankly, the hotel should be offering discounts. The staff were absolutely amazing.

We liked everything. Our room was cosy; it was the first time when I felt at home in a hotel. I tried SPA treatments, and they were on a good level, too. The staff was polite, friendly, and helpful. We came right after Christmas, and the hotel was beautifully decorated. So many things have been included, which is what to be expected from a 5-star hotel: shower cap, soft bath robes and slippers, bath salts, nice capsule coffee machine (we didn't use though). The breakfast was very nice with good selection and food quality. I particularly liked old-styled porridge with dry fruits (I didn't try such before, but I'm pretty sure it's how it tasted when the hotel was founded 137 years ago) and that tasty cappuccino was included into the price.

The restaurant was a bit of a disappointment in terms of food (otherwise, great service and look). The food was cooked so slowly and was OK taste-wise, but we expected better based on our other experiences with the hotel.

The atmosphere and service were luxurious and worthy of a first-class hotel. Very good location, close from the central station, middle of the city center. I arrived to the hotel at 6 am(because my flight from Tokyo arrived 4:00am!) and my room was perfectly ready. I was able to check in early at 6am with no additional charges! Spa was great too.

The cafe was closed because of renovation.

Centrally located. Beautiful hotel currently undergoing renovation but this doesn’t impact the overall services and enjoyment, no loud machines etc, just slightly hidden entrance and less than scenic outlook from some windows. Staff, cleanliness, rooms, food etc are all outstanding.

Unfortunately the beautiful winter terrace was closed during the renovation so we couldn’t eat there. The temporary restaurant is very nice however. The water to our bath wasn’t hot enough and due to it being a Sunday no workmen were available. We were offered a change of room though.

We stay at the Kämp every year and love it ~ location and staff are unbeatable.

This year we stayed in the new rooms on the ninth floor, which received mixed reviews from our family. The spaciousness was lovely but the grey colour scheme was rather miserable for such luxurious rooms. The view was a construction site on both sides and will not in our view be very beautiful when completed. This seems a missed opportunity in a property on such a historic site.

The breakfast was first class-.terrific variety to suit all tastes and beautifully presented - staff very efficient and attentive

It was perfect in all respects. Even the fact that refurbishment is taking place ( very discreetly) was not a distraction.

The wonderful staff went over and above to help us at all times, including suggestions for restaurants (and then booking), making sure we were familiar with the hotel and the surrounding area, but generally.....super friendly and efficient.

Nothing to report here! There were building works going on to update the restaurants, however the way the hotel organized the temporary restaurant and bar was terrific.

The location is wonderful and the staff is just amazing - rooms are spacious and well equipped.

Construction work made it a bit unsightly. More variation needed in the breakfast offerings. Housekeeping carts were left in the hallways for hours on end while not being used.

Great location. Spacious room. Lots of light to read by this is to often not the case these days the ongoing renovations were not a problem for us. The breakfast was very good.

No complaints. I would like to see it when it is completed

Not too far from train and bus station. You can walk a couple of blocks to get there. We took uber first to get there due to having luggage and snow. It closes to everything. The entire hotel, every corner and details are elegant European styles. Breakfast is amazing. We loved every moment there. We especially loved eating in the glass eating area looking out. All I can say is WOW! We missed afternoon tea and refreshment time due to busy sight seeing.

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