The breakfast is fabulous, staff is helpful, location is awesome (nearby main railway station).

Unfortunately we had the problem with TV: you can't share entire screen from device because TV isn't connected to Wi-Fi. And there are limited settings for user, so you can't connect TV to Wi-Fi yourself. Moreover, can't see the real difference between Superior Room and Standard Double Room - I think it's a little bit overpriced.

Amazing breakfast, design interior very pleasant and appealing, interesting technology implemented. Oh yes and free coffee that was actually pretty decent.

Can only regulate temperature with a slide bar on the tablet not knowing the desired output in Celsius, and also not controling the fan speed.

Super breakfast. Friendly and helpful staff. Free coffee machine in foyer. Close to train station.

Very hot in the room overnight as if the aircon wasn’t working and even when the reception staff tried to sort it out it was still too warm fur me.

Lovely room, great decor and spotlessly clean. Fantastic location right by the main train station. Literally 5 mins from platform. Also only 10 min walk from the Old Town. Loved the free 24/7 self-serve coffee machine in the lobby with cups and takeaway cups. Fantastic facility. Breakfast was good and included at a reasonable price. They allowed us to check in slightly early which was appreciated. Bar area looked lovely although we did not have a drink.

Room was on the smaller side but we booked the most basic room so I suppose that’s fair. We stayed in 3 hotels during our time in Warsaw & Krakow and this was the most expensive with the smallest room. But very nice.

We spend our vacation in Puro Hotel, which is next to the Galeria Krakowska Mall. The location was perfect because it's 5 minutes walk to the old Kleparz market, and 10-15 minutes walk to the main square-Rynek Główny. There are also buss and tram station right outside of it. The main thing that made our stay at the hotel unforgettable was the attitude of the staff and their high sense of service and hospitality- every question we had was answered with a simle and patient. Since we planned on staying at the hotel for a whole week, the staff put us robes, slippers, a coffee kit, cups and a kettle in our room. There was also a coffee machine at the lobby of the hotel, which we could use 24/7. The food of the hotel restaurant, Hint, was so delicious, and we ate there several times. We would definitely come back there at our next time in Kraków.

The property was perfectly located in the city center next to the big Galeria Krakowska (shopping mall) and the central station. It is only a short walk to the old town. The 24/7 coffee station was a big plus and also the interior was super nice. Also a big thank you to Ola the receptionist, she helped us with all our needs and was super friendly every time we asked her for any advice!!

We came by car and there was barely any space to unpack our luggage so we had to park at the parking meter. also the rooms are pretty small and there is no soundproof door to have your own privacy in the bathroom…

Excellent location, very close to Krakow railway station, which is convenient for travelers. The hotel offers private parking, which is a big plus for those arriving by car. The beds are very comfortable, ensuring a good night's sleep. Lighting in the room is pleasant and creates a cozy atmosphere. The view from the window was decent and added to the overall experience.

The price of parking is quite expensive, which adds significantly to the overall cost. Sound insulation is very poor — noise from neighboring rooms and the corridor was clearly audible. The room felt quite small compared to other hotels of a similar category. The hotel price seems too high for the value and comfort it offers. During our stay, the hotel was crowded, and it was difficult to find a free table during breakfast.

It was absolutely lovely! My experience with Krakow hotels had its ups and downs, but Puro Hotel will be my top choice to stay in the city. Lovely room with a very comfortable bed and pillows - you can also request a hard pillow if you like, the option is there. Everything works perfectly, nothing is broken: aircon (very quiet and doesn't blow right in your face), all shower/bathroom facilities, light can be controlled via a tablet, etc. The breakfast area is cozy, too, full of natural light in the morning - the food selection is nice, great coffee and probably a dozen tea options available. Everything is very clean. Also, rooms are quiet - I had a room facing a very busy street but I didn't hear the traffic noise. Also, the staff is friendly and they look like they want to be here (I used to work in hotel business, I know haha)

Nothing! Well, maybe would be nice to have fried eggs as an option for breakfast buffet - but maybe I was just unlucky on that particular day, with only sad scrambled eggs available.

The hotel's location is perfect - just a 15-minute walk to the Old Town, with the bus and train station conveniently right across the road. The staff is also incredibly helpful and kind. The room was beautiful and spotless, featuring a modern design with smart integration for everything. From the TV to the floor heating, all controls are accessible via a Samsung tablet provided in the room, making the stay even more comfortable and convenient.

The only thing I missed was a physical light switch at the entrance. When leaving or returning, the first thing I had to do was find the tablet to turn the lights on or off, which wasn’t the most convenient.

The location is great being directly across the road from the main train station but not disturbed in any way by noise. The train station is also home to a huge shopping mall so perfect for retail therapy. The old town is a 10-minute walk away. I booked the basic room type and although it was quite small, it was well-equipped with everything I needed for a short business stay and spotlessly clean. Water was replenished every day, the bed was comfortable and there was a desk for work. The rooms have a touch-screen tablet for adjusting the lighting, wifi and etc which was easy to use. The lobby/ restaurant/ bar area is open-plan but it is still possible to find a cosy corner. The bar was well-stocked and reasonably priced and the breakfast buffet offered a good choice of hot and cold options. A huge plus for me was the complimentary coffee machine available for guests 24/7 so even if you don't book breakfast you can still have your morning caffeine fix. The staff were all friendly and spoke good English. Although I didn't have time to try them, there were also a couple of activities offered including a cocktail making session and walking tour which was a nice touch.

The room was fine for a single traveller but there is not a massive amount of space for hanging clothes, placing toiletries etc so this could be a challenge if you are sharing with a partner or colleague but for a short trip this wasn't a big deal