The flat was excellent for our needs. The extra details were a bonus, the toiletries, the cleaning products, and a fantastic shower. Also I have to mention Nelly, one of the receptionists. While everyone we dealt with was very helpful, Nelly was especially friendly and kind. She was very enthusiastic about Biarritz and was keen to advise on shops, restaurants etc.

The only thing we would have liked was Netflix access. Although the app seemed to be on the TV, we couldn't find a way to sign in. However we decided not tomention it to staff as it wasn't essential. It may be that if we had mentioned it there would have been a solution.

A lovely apartment very centrally placed in Biarritz, a short walk from the seafront, shops ,bars and restaurants as well as the market .There is an excellent boulangerie very close at hand and the bus stop for buses to the station is a few minutes'walk away.The apartment was more spacious than we thought and there is a good sized balcony ,enough room for 2 chairs and table as well as space to dry washing.The kitchen area was well equipped to prepare simple meals.We did have to ask for instructions for operating the hob but once we had them there was no problem. A cleaning pack with washing up liquid etc was provided.The reception team were very helpful.We didn't use the alcove with bunk beds but for families it could be useful to know that this was separate from the main bedroom. Thank you for a most enjoyable stay.

Just a very minor point but it would have been nice to have bedside lights providing softer light.There is no washing machine but we knew that in advance, and a drying rack is provided.

Clean seems to have been refurbished recently. Very friendly and welcoming staff and excellent communications. Easy access to beach and shopping and transport. Cafes and Boulangeries close by. Kitchen equipment was ok.

We travelled by plane which was late. Got to accomodation but nothing for us in the room and supermarkets closed so no milk tea or indeed anything for us and nowhere to get it. “Coffee machine” was a filter-no coffee or filters. We decided they only wanted guests who arrive in cars with their own provisions and not anyone else. No washing machine, iron etc. Bed was very hard didn’t suit us but for others it may be fine.

The location was very central to shops, restaurants, a lovely park and the beaches. We had a double bedroom and a small one with bunk beds which we didn't need but kept our cases there . We had a decent sized bathroom with a separate WC. There was also a Kitchen/dining area/living room, not huge but an ok size with a balcony that you could sit out on. There is a lift in the building and the reception area is staffed from 7.30am to 11.30am and from 4pm to 8pm. Staff were friendly and polite and on hand if you had any problems.

Perfectly located and well equipped little apartment. Easy access to beaches, market and shops as well as bus stop to train station and airport. the flat was clean and comfortable. Kitchen had everything we needed, including a slim dishwasher and a welcome pack with dishwasher tablets and cleaning liquids and sponges so it was ideal for our week's stay. Very pleasant staff too.

The double room was lovely but the bunk bed area was small and had no storage so perhaps not ideal flat for 3 adults but great for a couple or a family with small children.

The staff at reception were friendly and helpful. Having a kitchen in the room is quite convenient.

The fact that reception is only open from 7.30, and only a few hours during the day. We arrived and left earlier than that, and, on arrival, we had to wait until we were able to leave our bags in the storage room. Guests are also supposed to empty their rubbish when they leave and clean the dishes they may have used, or else they will be charged a fine. I especially don't agree with having to empty the trash.

Apartment larger with more facilities than expected. We found it very suitable for week long holiday. Close to beach, shops, market, laundromat. Easy parking in nearby underground Indigo, if a bit expensive - week booking cheaper.

Would like separate top sheet. Had to remove hot doona inner and just use doona cover. Blanket provided which was good.

I arrived early about 11am, the receptionist was there and my room was ready for me completely unexpectedly when I arrived. The staff were super helpful and very friendly and gave me all the info of what to do to store my bags and leave the key as the reception would be closed when i checked out. The room was really clean and warm. The place was quiet and it had all that I needed to cook for myself for my 2 night stay. I think staying in December helped the quiet. Although there were no instructions for the induction hobs I managed to work it no problems. The shower was really good also. Oh and the location was perfect, being really close to the indoor food market meant everything thing and more was available to me a few blocks away, even an oat milk flat white which I didn't find anywhere else.

There were no filters for the coffee machine, which was fine but would of been great. No instructions for the induction hob. The balcony door didn't lock.

The facilites were great, with plenty of space and everything you need when you travel with a young family. The beds were comfortable and the kitchen fully equipped. The location is perfect: away from the noise, but very close to town and all amenities. I would definitely recommend.

The reception service can be significantly improved. We had a couple of issues in our flat and they were never fixed. It seems as it was the beginning of the season and they were not ready to offer a full service.

The location is great for many things, including the food marketplace, the post office, restaurants, a bus stop, and also, the beach. Also the balcony was very enjoyable.

The kitchen had sufficient pots, silverware, cups, and plates. Also a coffeemaker. However it was hard to cook without any other cooking amenities such as salt and pepper, paper towels, and cooking oil.