Check in - the hotel was able to provide me an early check-in, as I have arrived early morning, no additional charges, the room is very spacious, quiet and comfortable. Breakfast included in our order was excellent, with a lot of varies. Tea and coffee offered all day long for guests. Location is best! Very comfortable. Check out was also very comfortable, and the staff was ready to go out of their way to meet us and our needs. This hotel is highly recommended.

There was only one day that the cleaning staff skipped our room, and it was not made. however, we didn't urgently require this, so we did not notify the reception.

Location, clean rooms, helpful staff, connected rooms for families & breakfast.

Suggestion: Parking shall be free of charge for hotel residence.

great location, in the centre and a short walk from the train station and the shopping areas. clean, modern property. comfortable beds and quiet rooms.

We paid for Breakfast to be included. however on 2 of our 3 mornings there was a serious lack of food being supplied for the guests. This is due to a small area for displaying food and as a result the quantity of food is continuously emptying by the volume of guests quicker then it is replenished by the staff. I didn’t see any management presence in this hotel so it looks like the team have no direction at all. with one hour left before breakfast time ended on sat, there was no bread, eggs, meat, glasses, cutlery, it was a disaster.

The hotel was clean and the room was very comfortable. The hotel staff was very friendly and attentive to our needs. The breakfast was awesome as there was everything you could want in a buffet style breakfast. The location of the hotel is very central and you can walk to most of the important destinations in Frankfurt.

The Television in the room had a very blueish screen and we couldn't connect to the wifi connection to watch Netflix at night. It wasn't a huge issue and after I informed the front desk, they fixed the wifi connectivity of the TV but the blue screen continued. It wasn't an issue because we ended up not watching a movie, but it could have been a nice experience to cuddle up together with the kids and watch a movie at night.

Great location with plenty of restaurants nearby. The staff was friendly and welcoming, and the breakfast was good. Overall, a pleasant and convenient stay!

We were disappointed by the cleaning noise at night from the eating area between 10:00 - 11:30 PM. After two nights of trying to figure out where the noise was coming from, it became clear that it was the cleaning staff (vacuuming and moving chairs around). The late-night disruptions made it difficult to sleep and fully enjoy our stay. And it was overpriced!

The location is unbeatable—close to everything. Despite that, the suite was very quiet. Though a bit small, the suite was nice and had a terrace. Also loved the sparkling water on tap for guests, plus the coffee and tea. The bed was very comfortable. We both have long hair and loved the shampoo and conditioner—it made our hair super sleek! Good attention from staff, especially front desk.

Booking said robes and slippers would be provided, but they weren't. It's not a huge issue, but I specifically checked so I wouldn't have to bring mine. It would be fantastic if guests were provided with moisturizer. Would have loved to see more vegan options at breakfast.

We arrived on Christmas day - greeted by chocolate father Christmas's at reception (yum). Great central location - in a quiet location far enough away from the chaos (at times) of the Zeil. Close to all transport options (quiet front street meant easy Uber connection). We had 2 x rooms for our visit. They were big enough to be a good retreat at the end of the day. Absolute highlight was the breakfast ✨️ Staff were also very friendly.

Nothing really

Location of the hotel was very good, Room sizes are big enough, breakfast was pretty good and also parking place to room direct elevator really useful!!

Only thing we were not happy with is the guy who knock the door at the day we have check out starting from 10 to 12 in every 20mins. Our baby was sleeping so that was pretty annoying however it was i guess his personal thoughtlessness...

Good location , good amenities. Especially the kitchen

Check in took longer time

Big room and good breakfast

Parking is very expensive 🥹