The hotel is centralized to most tourist locations in Mumbai (Gateway of India, the Taj Hotel, cricket grounds, Fashion Street, railway station, Café Leopold) including cafes, restaurants, Starbucks Reserve, Burger King and McDonald's. The staff were extremely kind and welcoming, the buffet breakfast had a wide variety of both Western and Indian foods, and they had a varied room service menu (the butter chicken, okra, and rotis were amazing). It should be noted that although this hotel is extremely clean and safe with a 24-hour manned front desk, it's an old building in an older part of the city. Not to mention that unfortunately as of November 2023, there is extensive roadway construction outside. This is NOT a grand, luxurious Western hotel, but it also doesn't need to be. The staff constantly are offering water, coffee, tea, fresh juices, newspapers, maps, tour guides, and if they don't have what you need, they will find it for you. The rooms were clean, basic, had toiletries (Dove brand), and supplied guests with unlimited bottled water. Because of the more "side street" location plus the construction, this is better for people from India who speak the language, Western backpackers, people who have previously traveled to India and are okay with crowds and noise, or those who are only using the room to sleep and then take a car to the airport. The rooms are extremely small for two people, and we had to keep our luggage closed the entire time. I would not recommend this hotel for those with children, babies, those with specific medical needs, or wheelchair access (they have an elevator, but it's very small).

The rooms were very clean but small. There weren't any hooks to hang things except for the bathroom, and (absolutely NOT the hotel's fault!) there's long-term construction outside, which means detours and jumping over unfinished sidewalks and roadways. I have previously traveled all over India so I knew what to expect, but if you're uncomfortable with seeing stray dogs, stray cats, food stalls in the road, or not being able to walk easily on sidewalks, it's better if you 1. Hire a driver or 2. Stay in a gated compound hotel.

Staff was brilliant, the concierge Gopal and Rajesh were great help in arranging car tours (which was a great value), getting sim card, or answering any questions in general. Very accommodating to our late check in. The location is great with walking distance to many tourist attractions. Plenty of dining options around the hotel. The hotel itself is very good value, very comfortable, felt more like a 4-star stay rather than a 2-star as advertised in Google. Fast complimentary wifi which was great for video meetings for work. Would definitely stay here again if coming back to Mumbai, totally recommend. Also we were not bothered by noise from the constructions at all and had great sleep.

Location might be a bit difficult to find by taxi drivers, maybe worthwhile getting an airport transfer.

The hotel is situated in the centre of Mumbai with many local businesses markets hotels and restaurants close by. The room we were allocated was situated in an annex close to the hotel. The entrance to the annex is situated on the Main Street in Mumbai there is a lift to the rooms and porterage available at all times. The rooms are immaculately clean with a very good shower. The staff are extremely welcoming providing a snack on arrival . A very informative tour and taxis were arranged at our request. The restaurant in the main hotel provided a good breakfast and good value for money snacks and meals.

I found the location to be excellent - within walking distance of many downtown attractions, which made exploring very convenient. The room had a comfortable bed The staff were welcoming and helpful, but I think more attention to hygiene would improve the experience - for example, handling cookies,inside the cups or forming the tissues with bare hands didn't feel very sanitary. On the plus side, breakfast had a good variety of options, which was a nice way to start the day

renewed hotel but still some issue with facilities ie hairdryer that they changed or ac didn't work first , ask technician to fix it.. narrow corridor, which often had both clean and used linens/towels left along the way the towel quality and cleanliness raised some concerns. small roo

Great location on a quiet Kala Ghoda street with entertaining cats. Staff are very friendly and will help you out with taxis, bar suggestions and directions. Check out the Dali-esque detail on the outside of the Residency, formerly Handsome House. Breakfast is good and includes rotating regional specials like vada pav and pav bhaji as well as a mean masala dosa on request.

Some of the room fittings are starting to age. Room was quite small, but you don't get much for your money in south Mumbai. The breakfast room only has seven tables so is often full which means waiting a while.

HOTEL RESIDENCY FORT Mumbai, India The hotel and restaurant staff at the Residency Hotel are simply amazing. These super friendly guys anticipate my every need and are quick to fulfill all requests….and they don’t even expect a tip but I am as generous as they are helpful. I highly recommend the Residency Hotel Fort if you are looking for great customer service and a comfortable room at a reasonable rate. The singing waiter on the left was surprised when I told him I love Indian music and his eyes popped when I said I like the sitar and have records by Ravi Shankar dating back to the 1970’s.😱

Leaky toilet

This place is absolutely incredible. We are from the UK, and I've stayed in a lot of places in my life, some 5 stars etc. I can tell you that I have never received service like this in my entire life. The hotel is run so efficiently, and in every corner there is a smile waiting for you. You really feel like people are happy to work here! The breakfast is lovely with plenty of fresh options and continental options. The rooms are pretty decent, with hot showers. The location is also wonderful too. Teas are also included. Plus, you can book tours directly through the hotel to Dharavi or for a city tour with a driver (obviously they are a little more expensive than if you booked another way, but it's very convenient). We had an unexpected problem with our travel during our stay which meant we had to extend our stay by one night. The hotel managed this without any issues, and even found a way to let us stay in the same room which we appreciated so much. The value for money is incredible. I would recommend this place 100%. I was sad to leave. I can't wait to return!

Everything was amazing.

We love the staff! They are very helpful and friendly. We arrived at 02.00 in the night and that was no problem at all. The room was big, tidy, and comfortable. If you're a light sleeper it may be handy to bring some ear plugs. The breakfast contains both Indian and European options. There's a cook who's ready to make omelettes, dosas and more. The waiters are happy to help you with anything you need The location of the hotel allows you to walk to various highlights of Mumbai. It is also possible to order a taxi (with which the hotel is happy to help). Due to construction work, if driving through the main Avenue, finding the hotel is not immediately clear. However, it's just around the corner in the side street, which cars can enter, too.

Breakfast was good, but somewhat limited in choice. Complimentary tea/coffee was available for most of the day in the lounge next to reception. The location was very good and in the middle of the World Heritage 'Victorian' area and within easy walking distance of the Central Station (ex Victoria terminal), numerous museums and art galleries, and of course the Gateway to India and the ferries.

No restaurant for evening meals or lunch in the hotel although it was apparently possible to order food from outside restaurants for consumption in the hotel dining room. However, several good restaurants were within easy walking distance. The roads outside the hotel were closed due to roadworks which somewhat spoilt the outside aspect of the hotel and made access by taxi somewhat circuitous, but hopefully this is only temporary.

The staff were unfailingly helpful, pleasant and efficient. The breakfast was really good. It is in a fun area of the city in easy distance of main attractions and with some good, reasonably priced eateries close by.

Some rooms are really, really small - my first room was but the desk manager did upgrade me to a larger room when I asked, which was very good of him, and I appreciated it. If you are travelling very light with just hand luggage space may not be a problem but if not do check room size first, or book one of their suites.