Staff throughout were excellent. Was concerned to find out that staff working late shift (until 2am) do not get a lift home from the hotel. Nice breakfast - lots of choice.

The parking issue is ridiculous. Pay the hotel a flat fee for your stay, but you are not guaranteed a parking space. Then, go to Lapp's Quay Public Parking, who have an "arrangement" with hotel, which I think is 12 Euro, but if you leave the car park temporarily, you have to pay again! Could get very expensive. Would be nice if there was one parking fee, to be used at either/both parking areas.

It was very clean and I was fortunate to have a room with a view of the river and beyond. Staff were very helpful and nothing was any problem. Within walking distance to shops and bus station and stops for travel outside of Cork.

The only thing I was disappointed with was that there were only tea & coffee making facilities in room. I was on my own, elderly and on a budget and it was too expensive to eat in their restaurant for all meals. I would have liked a microwave as these had been available in the other hotels in Ireland

Location- only a few minutes from the bus station and short walk to the train station. Friendly staff. Bed was very comfortable.

No aircon. I know we’re in Ireland and don’t get big summers but we stayed on a very average summer day, it was extremely humid and hot in the room despite the window being opened and a fan in the room. The fan only spread the dust around. It was uncomfortable. Food was average- the chicken breast was extremely dry without much flavour

Location was fantastic, very close to Live at the Marquee only walking distance away. Staff were very friendly and accommodating to us. Breakfast was average and the rooms had everything you would need.

Parking was hard to locate around the hotel. Hotel car park is very small so we used the other car park, we found that car park hard to locate at first as there was a lot of traffic when we arrived but it’s actually just behind the hotel.

Room was spacious with nice views of River lee. Staff friendly. BST & grill looks cozy and welcoming g. Lovely smell in lobby & rooms. Close to Kent yrzinstztion? And airport bus.

Pillows a bot hard, and before linen not silky soft. Crisp like cotton.

Nicely refurbished, cosy rooms and a good kitchen/bar downstairs. Excellently placed location, though there are still some less-than-savoury characters who frequent the backstreets. Lovely staff. Fast lifts!

I would have liked a mini-bar fridge in the room.

Excellent location, friendly staff, clean rooms, parking nearby

There was a lot of noise on our floor during the night . People banging doors and shouting. Not the hotel’s fault but it definitely affected our sleep.

Great location with a lovely view of the river. Very close to the train and bus station and shopping. Good breakfast and nice rooms.

Staff lovely, clean comfy room and facilities

Our Room 230 was lovely but it was right beside the homeless shelter building outside so there was loud screaming and shouting until 5am the first night. The fire alarm in the hotel room also loudly and abruptly went off for 15 seconds at 3.15am.

Room was nice and big, beds were very comfortable!!

Bathroom needs updating. The streets around the hotel are quite rough it is very intimidating coming and going to the hotel.