The atmosphere of the hotel an friendliness of staff

When I booked the hotel it said breakfast included. But when I got to there it just had room only. 140 is ABIT much for a room only

Hotel was perfect, clean and friendly and modern, staff was very pleasant and helpful, tho one evening there was a mix up with our dinner order and when I spoke to the waitress who took our order she was very sharp and walked off shhruggi g her shoulders saying that's not what you ordered. She came bk with the right order soon after but plonked it on table without sayin a, word, about ten mins later she came bk and apologized for the misunderstanding and asked if there was anything else we wanted or that she could do. Her apologie meant a lot and I know it wouldn of been easy for her but it was appreciated, and we all have our moments, but even the misunderstanding didn't dampen our stay at this fabulous hotel, again it was spotless and staff were exceptional, oh I almost forgot to mention the food.. It was amazing, really tingles the taste buds and the breakfast buffet was mouthwatering and catered for everyone , compliments to the chef.. All and all fantastic hotel with fantastic staff, and amazing food.. 10/10 for everything

Nothing, the place was amazing

Very comfortable, quiet location

A bit of a walk for those who like easy access to town centre

A chain hotel & as such it provides the service and accommodation mid range chain hotels do to a sound standard. It's clean if a bit shabby - its very high footfall makes that inevitable. The staff a stand out feature - courteous, well trained & really helpful. Breakfast standard all you can eat buffet & other food good although very limited vegetarian choices. Fine if you're on a business trip and/or are travelling by car & need swift access to main traffic routes.

The hotel located near a very busy main road, at the edge of a business park, fairly soulless and a 30 minute walk into town. Reminded us strongly of airport hotels. Not the hotel if you are looking for character or a flavour of Galway.

The staff was very friendly and helpful. The hotel is not very close to the center but is in a quiet surrounding, clean and comfortable. There are different types of pillows (very important for me) and a big enough solid table for writing (for business travelers). The breakfast was good and there is enough space for a lot of people in peak hours. And I loved it when on Saturday morning I saw a dozen of lovely ladies knitting and embroidering their things on the cozy sofas and armchairs in the lobby (obviously some club or just friendly gathering) - such a sweet feeling of home:)

I was kind of surprised that there was not even a little fridge in the room, let alone a safe deposit box. These two elements have become usual in every hotel that type in most countries in Europe or in the world.

My partner has many food intolerances, which normally makes eating out stressful. Your restaurant staff are a credit too you. Our first contact was Victor, he was brilliant. He said we will do anything with the ingredients we have. I've been in hospitality for years and as a trainer, chef and restaurateur, I who love all food was so impressed how the stress was taken away instantly. The young team of staff then carried this on daily, even remembering my partners intolerance after just one visit. And this made her stay so more enjoyable. And mine, I loved all the food and your Guinness was great. If we ever come back to Galway we will be staying at your lovely hotel.

Nothing

The staff were brilliant. Check in and out was simple. The dining area was very approachable/comfortable. They were very flexible in the restaurant and let us take our food where ever we wanted. The bar staff were great as well. Rooms were standard with no fridge or AC but bedding and room itself were very comfortable and clean. The hotel has a very chilled out atmosphere and checking out at 12 is spot on because you are on holidays and you don;t want to be stressed about getting out on time.

Nothing really.

Every now and then, you come across a hotel that has it all—the Nox is one of those places. From the warm welcome upon arrival to the inviting atmosphere, everything was lovely. The bar and restaurant located just off the reception area had a lovely ambiance, and the food was absolutely delicious. The staff went above and beyond, especially in how kind they were to my 11-year-old, our room was lovely, spacious, clean, and comfortable. convenient access to an ATM, snack machines on the upper floors, and the option to order additional food to the room if needed. This is exactly the kind of hospitality you miss when traveling abroad. Many hotels outside Ireland can feel cold and impersonal, but the Nox Hotel embodies the warm “Céad Míle Fáilte” that makes staying in Ireland so special.

The upper floor hallways are a little dark

The rooms are very spacious, clean and modern. There is a really lovely shower too. Beds were made daily and were comfy. Staff were very attentive, helpful and honestly couldn't do enough for us all. Especially David in reception who made sure to have a friendly word with us all. It is lovely to see. I must also mention Nans in the restaurant who was absolutely fantastic. We were 4 women 2 with dexterity issues and at breakfast Nans would bring down our teapot. As silly as it sounds when someone can't carry anything heavy never mind hot. That small gesture goes a long way. The food is just incredible too. The breakfast, lunch, dinner, desserts and cocktails all got sampled and we actually didn't eat I'm the city too much as it was so nice in the hotel.

Having to go home.

We thought this hotel had a nice atmosphere and good facilities. The staff were very helpful with our extra requests. The beds were comfortable and the shower was good. The location is not in the centre of town but it’s fine if you have a car, and there is plenty of parking.

Nothing really. There was a bit of a glitch with the booking system which meant I got a surprise, but this was addressed adequately.