We were upgraded to a slightly bigger room that met all our needs. Our king-sized bed was one of the most comfortable ones during our stay in Portugal. Our room was cleaned after the first night, and we received fresh towels. The staff was friendly and professional and always very helpful. We arrived very late for check-in, and one of the front desk staff members recommended a restaurant around the corner from the hotel that was still open and where we ended up having a very satisfying meal. Also, I asked to have a small ice pack kept in the freezer, and the staff accommodated this request. Since we had to check out very early to catch our return flight, we couldn't go out for breakfast, but the kitchen staff was extremely kind and prepared a light meal for each of us, including sandwiches, apples, and fruit juice. Based on our experience, I couldn't say enough good things about the service at this hotel.

The handle bars were installed in the bathtub instead of on the shower wall, and the bathtub was high, so it was a bit challenging to get out, and I had to be extra careful not to slip. The glass shower panel was too short, so there was water splashing on the floor, and it took some work to adjust the shower head in such a way as to avoid more water from getting out. It would also have been nice to have a bit more room around the bidet. The facilities are somewhat dated and could be made more accessible.

It really was a wonderful find! I liked the ample space in the rooms, the clean spacious rooms and the comfortable beds! The breakfast was ok but the food was often cold in the hot section. Cheap 4euro for one adult and kids ate for free! The staff are really attentive and I appreciated this! Coffee is great! Hats off to cleaning staff members. Lovely bathtub and soap and shampoo provided. Daily fresh towels and just was a lovely experience!

The were smoking rooms on our floor so you could smell the cigarettes through the air vents. We were on the 13th floor so was a bit worried opening the windows to let fresh air in with little kids in the room. Cleaners did spray the room with air freshener which was appreciated.

Room - Decently sized room for 3 people. Bed - Typical 4 star hotel bed, not very very comfortable but manageable Breakfast - Typical hotel breakfast, nothing fancy. Restaurant staff was very polite and helping. Service - they gave us room at 10am which i did not expect and they were all smiling. Staff was extremely polite, be at reception or restaurant. Location - Ample bus stops and Metro station nearby. Airport nearby. City center 20 mins far. So Location is fine.

The heating was not very effective in the room, maybe it was at the last in the row. Hotel offered to change the room but we then decided to stay in same room. Paid Parking - Having paid 165 Euro per night in this season, I expected parking to be included.

Room was nice considering we had four people in it. Beds could be a little more comfortable but not bad. Staff were very friendly and quite helpful. Elevators are slow. Breakfast was very good though if you get there a bit later some items run out. Most days we were at breakfast early.

The surrounding area looks a bit run down but I did not feel unsafe. It's not the hotel's fault. The hotel was clean. At no time in Portugal did I feel unsafe.

- Cleanliness was amazing! Everything was top notch, props to the cleaning staff to the standard they hold themselves. The rooms were really clean for the nights I stayed there. The shower was amazing! - The lounge is really pretty, and the services and restaurant are great - The beds are all very comfortable, the sofa bed is so-so, but not a big issue - The staff in all departments are great - The centre is ~10 mins away using Bolt - Several supermarkets and some restaurants within walking distance to the hotel

- The gym was not accessible due to renovations - The rooms feel a tad bit dated, but nothing that is a dealbreaker

The hotel is not too big and the staff are friendly and efficient. The room is large enough with city views. It is in the perfect location for Campo Pequeno. Breakfast is good with plenty of selection. Well stocked lobby bar open till 1am!

Large double bed was close to the wall on one side. The hanging rail in the wardrobe is very high!!

It was close to transportation and in a clean environment. The breakfast selection was diverse and reasonably priced. The staff were also helpful and courteous.

I wish the gym facility was bigger and the hours of operation for the facilities was less restrictive. I would like to go to gym anytime. However, I appreciated that the gym was clean, the equipment was a very good condition, and a healthy snack and water were made available for those who attended the gym.

The receptionist and breakfast staff were incredibly professional, welcoming, attentive and kind. They were on top of everything while still making sure we had all that we needed and checking on us to ensure all our needs were met. Great view and outstanding cleanliness. The breakfast staff receiving and seating people were exceptional and made sure that I had a quiet corner to eat while working on my computer, checking on me to know if I needed more of anything. They were very kind while also meeting the highest standards of customer service.

The hotel stay was a great experience! Locations was amazing and close to many attractions. The reception team was brilliant. The rooms( we used 2) were very clean and much big than I expected. Bed and pillows were very comfy . The room service was outstanding and the food very taste. Breakfast was very good with hot and cold food. Good selection of cereal and pastries. Staff from kitchen very attentive and ready to help. I will certainly be stay again.

The location of the hotel is really good. There is access to public transportation. The metro, trains & buses is less than 10 minutes walk away. There are taxis outside the hotel. Attractions, restaurants, supermarkets and other amenities are near the hotel. The breakfast was good and sufficient. There is a mini gym in the hotel which is adequate for workouts. The staff were polite and helpful especially when we had issues with our key fob. The rooms were cleaned everyday. We had more than enough towels and the bathroom was always clean.

The breakfast was repeative. It would have been nice to have some variety after a few days. The hotel doesn’t have a pool but I guess the ideal location makes up for that. More water in the rooms.