Great location,easily walkable to town centre/Castle. Friendly helpful staff, great breakfast and lovely room. Chose hotel for location and pool facilities.

Booked this hotel as it had a pool, however on arrival learnt extra £10 per person to use facilities. Apparently mentioned somewhere in small print. In fairness to the hotel, gave us a voucher to use pool once during our stay. Wouldn't choose this hotel again; when booking a hotel with pool facilities for this price would expect use of facilities to be included.

Staff was very attentive and kind. Location is good: close to city centre and Queen Street train station (1 stop away from Cardiff Bay). The room was clean and equipped with hairdryer, iron, fridge and the bathroom had both a bathtub and a shower. Daily housekeeping if needed

The food in the restaurant is not recommended. The quality is very low and waiting times long. I would not book breakfast included, very little options and tasteless food. Spa facilities are £10 per entry so if you are going in 3 times a day (no matter how long you stay) you’d pay £30.

Quick checking , great location, as near tot own centre

Charging people 10£ to use the pool , even as a guest, it seems ridiculous.Someone from outside of the hotel pays the same amount to use the pool.If your stay is for 3 days , you pay 3 times to use the pool. This is the first time where I had to pay to use a hotel's facilities

Room was large and quality fittings

1 paying £10 to use the pool 2 booking a quiet room. Which wasn't quiet because it was next to the lift and the house travelled through the walls

Staff were great and apologetic for the room not being ready ( due to call centre not transferring that information) They organised so I could use the shower and get changed , looked after my baggage untill I could get into my room lovely ladies on the desk. Good breakfast choice and very tasty.

The lift was backing onto my room and woke me up frequently, the booking through booking . com was fkng awful , information wasn’t passed onto the hotel, I couldn’t contact the hotel directly to check and I could hardly understand the call centre ,please at least have people who can speak fluent English or better still have a UK call centre it’s put me off booking through booking .com in the future that’s for sure.

Loved how spacious the hotel room was and the options of both bath and shower. The swimming changing room facilities were pretty good and the morning breakfast which is all you can eat. The hotel generally was very eye appealing both outside and in for the communal/social areas and also the hotel staff adhered to my room requests for my anniversary celebrations very romantic! Check out time was generous at 12pm and room was undisturbed with the do not disturb sign at play. I did like the view from the hotel and the general location was between central town and then other amenities to the other side of cardiff.

Disliked pressing buttons for the lift and it was always the furthest lift away, the location was loud with both random car horn beeping and emergency services both through the day and night which of course can't be controlled, as for the facilities which were used only once was swarmed by children and people with shoes on poolside. My door key card also had to be reset once due to a battery issue on the door, the wifi was spotty sometimes good sometimes bad.

The room was lovely, nice and quiet location with a nice view. Lovely touches with the bath robes and slippers, complimentary tea, coffee and drinks in the fridge. Parking was also easy as used your private carpark.

Sadly we felt that the spa area let you down this year as it's s looking quite run down compared to our visit last year, there's peeling paint and rusty area's. The steam room was also looking very tired, last year it smelt of eucalyptus in there which was lovely this year it smelt of stagnant water. It also wasn't very relaxing in the pool with swimming lesson's being given .

Fab location, a short walk from shops, the train station and easy to drive to. The bed was huge and views over the city (although it could do with a window clean). The bar was fairly priced, breakfast had a good selection and the staff were fantastic. The gym was great and the room was clean and comfortable.

The swimming pool was a bit dirty, could do with a good pool vacuum. It would be nice if you only had to buy one swim pass for the duration of your stay as £10 for a swim is a little steep although we were kindly gifted some passes for our anniversary. Dressing rooms could do with changing cubicles. The car park price was steep at £21 per 24 hours.

I've stayed here about 5 times altogether and always book a little night away for my parents ..was very disappointed I booked my parents a night away on January 3rd for a chritsmas present to find out they wanted 25 pound for them to use the spa facilities and pool and also 10 pound each for a dry robes..so was very disappointed to hear that as they haven't got much money and it spoilt my present to them 😢 so going forward I will not be staying in the mercure ever again..staff were very friendly so can't take that away from them but a bit of a shock you pay to stay somewhere and can't use the facilities

The rooms are large, comfortable, clean, spacious and beautiful. The bathroom is clean. There is a shower and a large, comfortable bathtub. The breakfast is excellent and the service is excellent.

There is a problem with the entry and exit of the hotel for people with special needs, as each time you need someone from the staff to operate the special elevator, even though they are very cooperative with people with special needs. Overall the hotel is very excellent. Solutions must be found for this problem that concerns employees and customers. There was a problem with the booking company as they did not send the information that breakfast was included in the booking.