Clean. Good restaurant. Location.

Poor signage from Airport Train terminal to Hotel. Information on shuttle bus to hotel out of date and wrong. Airport Information desk also had wrong information, so directed us to get the shuttle bus that no longer runs.

Did not have the breakfast ( it wasn’t included and it was too early anyway as we had to leave at 5:30am One of the reception people was very helpful (Nicu)

I booked a room “ standard king” When we got to the room it was a Queen bed. The female receptionist insisted it was t the bed that was a king but the room. I did it agree with this answer and it was only after speaking with Nicu he changed us from the room to the room with a king. I was t happy with being told that the first room I was given was what I had paid for. Now another thing which I can’t confirm is that I thought the shuttle was free… I was told one had to pay. I couldn’t find anything in my booking that said this one way or another. We walked to Terminal 1 anyway it only took 7 minutes.

Very postive experience. Suprised our expectations given it was an airport hotel. Hotel seemed to be freshly decorated. Bedroom and bathroom were spotless. Felt comfortable.

Had issues with the aircon. Room was very warm despite it being February. We had to sleep with the window open but the planes didn't cause any issue.

Friendly staff, clean room.

Hotel difficult to get to by foot from train stations. Slow service in restaurant in evening. Poor lighting in room at night. Had to use an external provider for shuttle which was expensive for the journey to to Terminal 2.

Hotel was very good. Helpful friendly staff

We could not see the hotel from the airport and was not able to explain where we were for courtesy bus to locate us. We walked. No signage pointing us in right direction. Walking was a nightmare as we could not find a safe pathway. The path we could find was after crossing 2 very busy carriageways. Once on the right direction the path was of very poor quality and we could see bits of broken suitcases scattered about. It was a difficult task pushing 4 suitcases between 2. Something has to be done to help people get to hotel from airport and know where they are

The location was good beside the hotel, the hotel was very clean and reception staff was very friendly and helpful.

I was disappointed to find the hotel charged for an airport terminal transfer whereas other airport hotels offer these for free. Also the price of the shuttle was over priced considering how close the terminal was, we would have walked it had we not had cases and hand luggage. This lets the hotel down. Also next time I will book a hotel with a good B and B offer as the breakfast was also expensive. Considering the unnecessary overpriced breakfast and shuttler service I would book an alternative hotel next time.

Two men on the desk when I checked in were being verbally abused by another customer and handled it flawlessly and professionally. They profusely apologised for me overhearing the interaction and were absolutely lovely. I use a walking stick and as I walked to my room past the restaurant, a lovely worker within the restaurant offered to help me with my bags. Everyone was no helpful and kind! I believe the two men on the desk were called Christopher and Guthram. Apologies to the second man if I got his name wrong, I didn’t fully see his name tag. Please pass on my thanks!

Nothing.

Located close to the airport. Very convenient if you have a flight the next day. The staff was professional and friendly. The room was clean with comfortable beds. Good options at breakfast.

The size of the room was slightly smaller than expected. One small issue - the housekeeping trolley was parked outside our room instead of taking it infront of the room which was being cleaned/made and the housekeeping staff would come there to collect items and everytime they came, they would start chatting/talking which was causing disturbance.

The hotel is easy to find & conveniently located to access the airport terminals. The hotel is immaculately clean & the reception staff helpful and welcoming. The restaurant food was great & the staff in there were really attentive.

The bar staff were rude & ignored people trying to get a drink. We were ignored repeatedly whilst waiting to get a second drink after eating. The poor restaurant staff were running back & forth to the bar for drinks as the bar staff poured drinks ordered by diners then just left them on the bar without telling anyone they were ready. It just seemed a bit disorganised.

The room! It looked spacious from the pictures, but I didn't realise until I saw it that it was HUGE! The carpet was lush and soft, tge beds big and comfortable. Excellent services, and also really nice complimentary biscuits! We truly were a bit sad that we were only staying the night to catch a flight the morning after. Would definitely boon again if I need a stay in Manchester!

Nothing, it was all great! Though we haven't had the breakfast due to early check out so cannot comment on that. Actually one thing, a big lamp in the room wasn't working which affected the ligting, but we were only there to sleep the night, so not a bother.