Great reception staff. Free upgrade and small gift on arrival. Shuttle service is good Sweets throughout the hotel was a nice touch. Good cocktail selection In room shower was very modern and full of features

Shuttle service times could be more frequent/spread throughout the day especially the evening. Not bad but for a 5* hotel the pool area could be maintained to a slightly higher standard

A beautiful hotel. We had a wonderful week here in August celebrating my mums 60th birthday. The hotel is stunning. We were very fortunate to receive an upgrade on our room and had a lovely view over the river. My mum had a balcony to her room, which she loved. The hotel was exceptionally clean. The pool is beautiful to cool down in from the 40° heat and a lovely place to relax after days spent sightseeing. The hotel runs a regular shuttle which you need to book, but we used this nearly every day, perfect to get to the centre of Florence. We had lunch on the first day in the hotel restaurant which was lovely and ordered a couple of times round the pool. Fantastic cocktails (and mocktails - which I opted for being 5 months pregnant). The mini ice creams at 5pm were also a lovely treat! The spa is hidden away under the hotel and we visited this a couple of times, which again was beautiful. The staff are very welcoming and friendly. We loved our stay and definitely plan to return with our new addition.

It was very clean and comfortable.and pretty. Air conditioning was excellent and needed in August. The front desk help were excellent.

The room sizes were quite small. The photos were rather deceptive.

The whole stay was absolutely wonderful. A perfect hotel with comfortable rooms, restaurants, and bar. Amazing staff who couldn't do more for us. Dinner was excellent, as was breakfast. Lovely spa, and the free shuttles were such a great perk avoiding big taxi fares. The hotel was clean and comfortable and had a wonderful ambience. Decor was perfect and really lovely to enjoy for the week. Free waters in the room were really lovely, too, and a mini bar with a range of drinks at a reasonable cost. Enjoyed prosecco on the balcony. Dressing gowns in the room were comfortable, and the turn down service was nice to have. Check-in and check out went smoothly, and taxis can be ordered at reception and arrive around 5 mins. Thank you so much

Everything was great. It would be good to have a heated outdoor pool for when the weather isn't too great but you can still enjoy a swim.

Amazing staff! Great services. Overall just a stellar and comfortable place to stay in. So nice it's away from the tourist central.

We loved the staff, they were always so helpful Room was modern and clean The shuttle service into main town was very useful

The hotel was just gorgeous, staff super helpful and food was amazing. Thoroughly enjoyed our stay.

We liked everything. We felt very well looked after.

Amazing location. Beautiful garden. Lovely rooms some with a pretty view of the river. I have stayed here three times and will come back for the lovely pool area.

Would be nice to have waitstaff checking on guests at the pool area to take orders for drinks and food. Instead you have to go to the restaurant to get their attention, and you’re not allowed to step beyond the pool area without a top, bottoms and shoes over your swimwear. They are very strict about this even in the outside restaurant area right next to the pool. This is a bit tedious to do every time you need a glass of water. Would also be nice if water bottles and glasses were allowed at the pool instead of only plastic cups and glasses.

The staff was professional, the room was beautiful, the river view was good and it was quite hotel which is good for relax.

The hotel location was far from the city center maybe 35 minutes walking and even if you have a car it will not be easy to drive in the city center because the rules was very strict and there are a lot of camera’s ready to give you penalty. The hotel can give you a free bike to help you to reach the center but it was not easy and not comfortable.Also , there is a shuttle take you from the hotel to the center but the time for it wasn’t good for me for example the last time the shuttle go to the center was 6:50 pm! last thing I want to mention there is no free parking at the hotel, so put on your mind that you will pay 25€ for 24h at the hotel parking which is very expensive.

Amazing hotel - staff can’t do enough for you - first class service. Fabulous decor with huge attention to detail making the place feel like a Tuscan villa. The suite was superb with comfortable furniture, a private hot tub and a spa bath. Complimentary bottled water and tea / coffee machine + mini-bar. Cleanliness of the room / bedding / towels was exceptional with daily servicing. The breakfast was a buffet of delights with a huge hot and cold selection and on the day we had an early start they provided a breakfast basket for our journey. There’s a free shuttle service to and from the centre of town too. Quality and service in a fantastic setting. Great value for money.

Not a massive issue due to the free shuttle service but the hotel isn’t within walking distance of the city centre and taxi costs around 20€ each way.