I normally book The heart hotel when I go to Milan for work as the location it's just perfect, next to the hotel there is small supermarket should you need to buy anything, a lovely patisserie for a real Italian breakfast and there is a small pedestrian road full of restaurants with different choices of food

Some rooms can be a bit dark

The location is good, a 10-minute walk from the central train station, with plenty of restaurants in the area. There is good public transit (tram right in front, metro not too far away. Everything was clean. The front desk people were fine, efficient.

This is minor, but the interior of the hotel (especially the hallways) is decorated completely in dark greys and black, which 1) makes it a bit hard to see when you come in from the daylight, and 2) just seems depressing.

My stay at Hotel Heart Milano was a delightful experience, and the standout feature was undoubtedly the incredible staff. From the moment I arrived, I was greeted with genuine warmth and hospitality that made me feel instantly at home. Every interaction with the staff, whether at the front desk or housekeeping, was met with kindness and a willingness to help, creating a truly personalised experience. The hotel itself is modern and comfortable, with rooms that are thoughtfully designed and equipped with all the essentials needed for a relaxing stay. The bed was cozy, and the room was impeccably clean. I also appreciated the attention to detail, from the stylish decor to the convenient amenities provided. The location was also ideal – close to public transportation and within easy reach of Milan’s major attractions. Whether I needed directions, restaurant recommendations, or any other assistance, the staff was always ready with a smile and helpful advice, making my visit to Milan even more enjoyable. Hotel Heart Milano combines modern comfort with exceptional service, thanks to a team that truly cares about its guests. I can't wait to return for another stay!

A modern hotel with great design in a great location, some 20-minute walk from the Duomo and 15-minute walk from the Central Railway Station. The room was spacious, comfortable and very clean. Great value for money. All the staff were nice and friendly, but I would especially single out the late night receptionist who welcomed us in the middle of the night and gave us all the info in perfect English. He was super kind and friendly. The area is residential, so quiet and safe. There is a range of eateries and restaurants along with a great tradition pasticceria serving coffee close to the hotel as well as a big grocery store. A great choice for the accommodation in central Milan.

Even though this is a 4-star hotel, I expected them to offer a pair of disposable slippers.

Staff was amazing and extremely helpful. Especially the man working the evening shift on July 21st!

Nice hotel with all necessary amenities. Snacks in fridge were a nice touch. Solid location. Let us store our luggage for an hour after check out, which is 12

Not much

The location is very good. Easily accessible from the airport. The fact that there is a 24/7 supermarket just next door, is just so convenient! The room was nicely designed and there was plenty of light. It was easy to reach all attractions on foot as well.

The design of the "bathroom" gives zero privacy. The first day we did not receive all amenities (half the needed towels and shower amenities). Unfortunately there is minimal sound proofing. We could hear clearly the people walking outside our room, which was annoying during night time, especially for people who are light sleepers. I do not want to imagine how loud it can be in the front side of the hotel, with the tram passing just in front. Also there was no indication that the items in the mini fridge are not for free or what is the price per item.

The hotel and rooms were clean and well designed. The staff were friendly and accomodating, particularly the gentleman at the espresso bar during breakfast. The location of the hotel is ideal and close to a number of train station and tram stops. The overall experience was very good.

The breakfast was not bad, but a little pricy for the generic food offered and certain drinks were not included and charged for in the breakfast. Upon checking out I was asked to pay an outstanding sum that was not correct, but the staff reviewed it, changed it and apologised for the confusion.

Great stuff, great location

The location was perfect, closed to the meteo station and porta Garibaldi area. I went to Milano for work and the morning walk to the office was very pleasant. Near the hotel there are plenty and good restaurants, and a delicious patisserie where every day I had freshly baked pastries and cappuccino. The place was very quiet at night for good night sleep.the staff was very friendly and helpful

Nothing in particular, maybe I would suggest to put a kettle in the rooms for self making tea or coffee.