This was fabulous and what a location and view. We did have a suite which overlooked the Duomo and square. The accommodation staff were excellent as were the staff at the associated restaurant In Carrozza where the food was also excellent.

The associated Bistro/Caffe was not great. The staff were not at the same level as the accommodation & the restaurant, consequently we did not use it much. The staff were a little off at times and I even heard one of them refer to customers as 'The Walking Dead'! There are so many caffès and restaurants in Siena it wasn't a concern but was enough to leave an impression!

Really beautiful and comfortable room. Very nice and helpful staff. Great location to all the Siena sights.

The breakfast was a little disappointing at this price point - it wasn't a buffet (they had low occupancy at the time, so understandably didn't want to set out the buffet). They asked that you place an order the night before - but the order sheet was confusing and we found out later you could ask for items not on the sheet. The breakfast itself had some pastry that was stale - no big deal but still disappointing and unusual for our travels in Tuscany. Would definitely stay again but hope next time it is the breakfast buffet or at least an improved process to place the order.

The location was perfect to see all the sights in Siena. The room we stayed in was huge (the largest we stayed in our entire trip). The windows facing the church outside made it such a wonderful experience. We opened them up a few times just to look outside. Getting in and out of the building in the evening was super easy, and we really appreciated their accommodating us with our luggage. The breakfast was incredible! The quiche or fitata we had was so good - we both had two slices each.

In Siena, there are a lot of hills and walking. Because of the ZTL zone, you have to park quite a way away and then bring your luggage to the hotel. It wasn't a bad walk, but it is something to be aware of.

Communication from the hotel was excellent. We were able to check bags on an early arrival in Siena, which enabled us to go out and enjoy the city until our room was ready. The room was tastefully renovated and exceptionally clean. Breakfast was included and had good variety. All the staff were super friendly and made you feel welcomed. The hotel is in a great location, although all Siena is very walkable. Quiet at night, we heard no street noise (room 3) We also got super lucky as the Giro d'Italia finished in Siena on the day we arrived; it was an amazing experience. We'd recommend this hotel and will return.

Nothing

Great location, nice comfortable room great view.

We stayed for 2 nights, in the two bedroom Room at the front of the property over-looking the Cathedral. The first night at about 4.00am, we were woken-up by the restaurant’s emptying their bottles, which seem to echo throughout the square. The second night at 6.00am was woken-up by dustbin Lorry’s and cleaners, that seem to be cleaning the stairs outside the property. Take some ear-plugs the noise is terrible. The breakfast is not worth adding, continental and a poor choice of any food.

Lovely rooms with excellent location and great breakfast.

It was overall an excellent experience and certainly recommend it, just make sure you are given the right direction on your way out of the city and need to take the electric stairs - in case you parked in the Sta Catarina parking lot, the girl at the front desk mixed left with right and we ended up walking more than needed just to go back to the right path, but apart from that, the hotel itself is 100% awesome and the staff very friendly 💜

The location was fantastic and easy walking to anywhere in Siena. We were in the suite with two rooms attached and it was great for our family of 4. Plenty of room. The front staff was very helpful.

The hotel didn't have control over this, but there was a wedding party at one of the bars/restaurants right in the square and it was incredibly loud until 11pm. Luckily my kids are older and they were the ones who cared the least, but it would have been a struggle when they were little.

The location was excellent and the staff were very friendly and helpful. Breakfast at the cafe just across from the hotel was varied and delicious. Great way to start the day! Very quiet at night so easy to sleep. Comfortable bed. Patricia went above and beyond providing me great recommendations and service. A restaurant recommendation resulted in possibly my best meal in Italy this trip. She helped me get a taxi and made sure that it came and that I made it to the train station on time. So very much appreciated!

Nothing to report

The location is absolutely fantastic. The staff is superb, the room incredible. We cannot believe this is a 2 star rated hotel. It is far superior. There are two things not to miss while staying here; the wine tasting which is led by a Level 3 WSET and deeply educated expert. Also take advantage of the Leonardo parking offer. It is worth every penny if you have luggage, mobility, stress, or any issue and you like convenience. It is a challenge to drive and park in Sienna. This is the best service by far.

Nothing.

Location was perfect for walking in Siena. The room was large and comfortable with a beautiful view. I had a sinus infection when I arrived and the staff was very helpful in contacting the Farmacia so that I could get the prescription filled for the antibiotic that my Dr. in the US wanted me to take. I am beyond appreciative. All of our interactions with the hotel staff were wonderful.

The pillows are very hard and flat!