Nice hotel in great location - staff were very friendly & helpful. breakfast room was small and crowded but the food was good and plentiful.

The beds were very hard and uncomfortable and the shower was very difficult to deal with. It took forever to get hot water, and you only had the choice of a handheld nozzle that wouldn't attach to the wall receptacle so you could use it hands free for washing your hair. The tub was very deep and made it hard and a bit dangerous to get in and out of. both my daughter and I slipped getting out of the shower. They need to put rubber mats or non-skid treading in the tub. The lighting needs to be improved and our lamp needed replaced. Our kettle in the room was wonderful and made good coffee to start they day.

Outstanding hotel. Rooms are quite spacious for this part of Venice. A/C worked perfectly and was even freezing if needed. Very clean and comfortable room with all amenities. Good prices in the minibar and in the main bar, downside. Awesome breakfasts with delicious food, good coffee, and lots of options. A beautiful outside lounge for two on the canal with views of gondolas passing by. Friendly and welcoming staff are always ready to help. Very convenient location right in the city center near San Marco square, so everything is quickly accessible on foot. A small grocery store is nearby, and a big SPAR is a 3-minute walk away. The possibility to leave your luggage before check-in and after check-out is very convenient for tourists like us. Definitely recommend, 10/10, surpassed our expectations.

Location was perfect for us--between San Marco and the Rialto. Breakfast buffet was outstanding. Service throughout the hotel--including the front desk, breakfast room, and cleaning staff--were warm and very helpful. I loved having a view of the canal from my room (though there were noisy service boats coming through early in the morning).

Lodging in Venice is expensive! We spent much more than we usually do. The room looked bigger in the pictures (I guess they always do!). We were on the 3rd floor, where the ceilings are not as high as on the lower floors.

Crowded and no table was laid for our family group of 11 - waiters were good and friendly

The mosquitoes were really bad and I asked for the room to be sprayed after a really bad night - we were all badly bitten and the rooms were not sprayed - also the beds were not comfortable

Breakfast was great. We had a good size room with canal view. The room was clean and the aircon worked well. Bathroom and shower were good. The hotel staff were very helpful and friendly. I would definitely recommend staying here.

The only thing that could’ve been better for me was the bed. It was two pushed together and I could feel the join it was a bit uncomfortable if you rolled onto it. Definitely not a deal breaker though. I would stay here again 😊

Location ideal midway between San Marks Square and Rialto bridge. Room was good size and reasonably appointed. Breakfast selection and quality was very good and replenished quickly, when required. Tables cleared promptly and dining room and reception staff very helpful and obliging. Storage of luggage after check out was available and secure. Lift available to upper floors. Well appointed bathroom with large shower. Fresh flowers filled the reception area with pleasant aroma of lilies.

Rooms located on the same side as hotel reception entrance (101, 102), were susceptible to street noise quite late pre-midnight. Television had limited English channels and not as listed. On occasions toilet flush would continue to run, noisy and wasted water (reported and attempts made to resolve). The dining room round table layout made seating for 4 people at a table a little cramped.

The room was very spacious. Clean beyond my expectations. Considering it is a 5 floor hotel (I think) it was unbelievably quiet. We went to bed early each night and didn't hear a thing. And breakfast! I avoid gluten and dairy so my expectations are pretty low. I was astounded at the choices I had. Eggs, fresh fruit, gluten free bread. It was amazing! The shower worked very well. The desk staff were very helpful in organizing a trip to Murano and in providing directions and recommendations for dinner.

Nothing really - they don't provide face cloths but I think that is normal in Europe.

The location was fantastic and the staff were incredibly helpful. We were right on a canal and could watch the gondolas cruise by. Breakfast was good. Staff went out of their way to be helpful. It was an oasis in the middle of the crowded chaos of Venice

The beds should be updated. They were lumpy. The sofa bed especially. And the shower needs better water pressure and a no slip mat

It was very clean, staff was very nice and helpful, location is great because its close to the vaporato station, the breakfast was nice although not much variety in meals, the hotel was mostly wheelchair accessible

we came with a wheelchair and although the hotel had an elevator, the room was arranged in a way that we couldn’t go in and out easily, but not a major problem

the location was fantastic and the breakfast was delicious with lots of choice even hot food. the staff were very friendly and helpful, especially April and Kamil.

room was cold until we got a second heater