The Santa Croce Boutique Hotel was a gem. The staff couldn’t have been more helpful. They were pleasant and were able to take care of our requests during the stay. The facility was clean, the room was comfortable and the bathroom was very roomy for a European hotel. They also had an outdoor seating area with a bar. Breakfast was very good and the breakfast service was great. It was also less than a minute’s walk from a couple of nice restaurants. All in all, a great stay.

Nothing.

In a nice quiet neighborhood in Venice, Close to the train, but far enough away. This is a newer hotel (with very comfortable beds) but still with a small boutique feel to it. Wonderful staff who went out of their way to give us very insightful information about where to go and eat around Venice. They offered a very good breakfast and had a lovely patio outside to enjoy.

Small rooms, but probably typical for Venice.

The hotel was lovely and welcoming. A lovely outside seating area. Well designed bedroom and lovely bathroom with a big shower. Good space for luggage and sitting area. The location was perfect with the ability to get away from the main area hustle and bustle

Being British we did miss not having any form of tea or coffee making facilities. A kettle would be great

Fantastic facilities and service top, buffet in the morning is abundant, continental and local choices and also eggs and bacon. I worked a little and Wi-Fi top. Marta at reception was a true professional, thank you and Matteo. Ladies at morning buffet so nice and kind.

N/A we seriously loved it

Everything was very good. Welcome gifts in the room on arrival were a great surprise. The variety and quality of the breakfasts and service were superb. A special thank you to Martina on reception who helped advise on restaurants to visit and booked these on our behalf. All the suggestions by Martina were really good choices. Highly recommend this hotel.

The ensuite was very large but lacked surface area to put things on. Also there could be better hanging arrangements for towels. These are very minor suggestions for improvement.

We loved this stay at Santa Croce. Beautiful restful garden greets you upon arrival. The staff were wonderful and helpful getting our bearings. The room was updated and comfortable. The AC stayed cool through the night so we slept well. Shower amazing. Breakfast delicious. Loved it all!

Nothing

Absolutely fantastic. We generally don’t post about our stays but in this instance I think the hotel deserves it. We had a junior suite and a double room for four of us. It being a relatively new hotel, room and set-up is very good. But what compelled us to write the review is the level of service we received at the hotel. There was an incident during the first night of our stay there. It was purely due to the night porter’s somewhat lack of English. But the way Ricardo, Roberto and the manager Paolo handled it the next morning was exceptional. I can’t fault that. One of our highlights in Venice was sitting at the front concourse of the hotel sipping a fabulous cocktail made up by Mattio, the in-house mixologist there. As our flight was late in the evening they were very happy to allow us to sit in the lobby and provided us with all kinds of assistance. Over the years. we have been fortunate enough to stay in some of the big name hotels in Europe and North Africa, I will say the personal touch and level of service this hotel provided is up to that standard. It was like the exact correct level of service without getting overbearing. All the restaurant recommendations provided were brilliant, all the tours they arranged for us were very good and value for money. I don’t know when I will go back to Venice again, but when I go, I know where I will stay.

All the staff were very good indeed! The bar staff were surprisingly knowledgeable about all sorts of drinks, not just the wine. Marco walked us to the water taxi , very nice guy. Everyone was attentive. The suite was impeccablely Clean. The bed, I haven't slept that well in I don't know how long, firm, just right. Location, a lovely stroll to the main square, past some amazing eaterys. The decor was classy with stylish, rich colours and lovely patterns. I liked the quilted embroidered walls ! The gnt with a hint of salt ! The outdoor space is lovely too ! I'm very tempted to cone and stay again, I really am !

N/A

Great location, very helpful staff, room very comfortable and clean, great selection at breakfast, we had a fantastic stay

We can’t think of anything . Ask if we drink alcohol before arrival for the complimentary drink, but this is a very minor details .

Martina was absolutely great and greeted us kindly with a lot of information on what to do in Venice. She helped me on my quest to find the best ice cream and with restaurant reservations. All staff were friendly and joyful as well as helpful. We truly felt at home and would come back anytime. The location was perfect to walk around and the hotel very quiet and comfortable. We loved it!