NH is a beautiful property well located in the charming neighborhood of Christianshavn. It is an easy and enjoyable walk to most attractions in Copenhagen and also close to a metro stop if needed!! The rooms are large and well appointed and the breakfast is phenomenal!! This was my second stay at NH with my husband and we were treated like kings. The staff is super helpful and friendly,(every single person) , but Id like to single out Ugo, who made our trip extra special!! I would highly recommend this hotel and will definitely return. We had a wonderful stay and an amazing time in Copenhagen

Location is very near to the Metro which has a direct line to the airport that was very convient. The staffs are very friendly and the room was very clean and spacious.

Should have some English channels such as HBO or BBC so that at night there are some channels we can watch for those who dont understand Dannish, German or French.

The hotel is in a good location and the room was most comfortable. Lots of hot water, quiet and had perfect a/c. The included breakfast for superb, assisted by a wonderful staff including Kathleen, Oksana and Theo. Pelin, the guest relations supervisor, worked beyond the call of duty in addressing some of my concerns with the restaurant food/service and limited tv channels in English. Staff at reception was most helpful throughout my stay, including Oscar who tried to address my wifi/Netflix issues. Overall, a wonderful hotel with so many positives but having some major issues corrected would make it an exceptional hotel.

Wifi is so slow, having to sign in up to two times a day to stay connected. I had better service and speed in third world countries. One English news channel and a bunch of sports channels is all this hotel can offer? Unacceptable. Trying to connect to Netflix (with my password) was nearly impossible. A convoluted system had to be followed EACH time you tried to get connected to Netflix. Unacceptable. Despite breakfast being truly amazing, restaurant food served in the same location was of poor quality, limited portions and very expensive. To make matters worse, service was almost nonexistent, having three different waiters in one hour. When I wanted to pay, I had to go searching for a person to give me my bill! Unacceptable.

The whole customer relations service is simply perfect. Thanks to whole team especially Mrs Gulcan. They made our stay unforgettable. The Breakfast is perfect for those who likes having breakfast at the Hotel. It contains more than I would ask for.. The rooms are clean and very comfy. Very friendly staff.. always smiling, and polite. The location is perfect (we literally walked everywhere from the Hotel.) Great place to stay..

The easy transfer by metro from the airport. Walking distance to lots of attractions. Most importantly superb staff, courteous, friendly, helpful, each department was commendable. Breakfast was fab, plenty of choice, no queues, 4 hour breakfast window is generous and much appreciated. Room was very comfortable and relaxing. Great bathroom. Loved this hotel!!

Nothing

As expected for type of hotel, very welcoming, front desk staff very attentive and customer relationship manager was exceptionally helpful making bookings in excellent restaurants at short notice and helping with planning other activities, especially at Christmas time. Felt very personalised and she knew our names.

At end of day, part of unwinding is some TV in comfort of your room after busy day, but most channels were unavailable for duration of stay and no English broadcasting nor BBC 24hrs or CNN. On Christmas Eve there was no TV service at all. The TV system did not allow to change spoken language or at least change subtitles to English or other languages we understood

Amazing stay and highly reccomended. The room was spacious with a huge comfortable bed. The soaps, shampoos and other bathroom products were incredible and to a quality we had not experienced at any other hotels. The staff were professional and very accomodating. It was also very centrally located, making it easy to get to most places, whilst there was a metro station nearby to help go further afield. However, the standout was definitely the breakfast spread. It had an incredible wide range of offerings to indulge in and all cooked to the highest of standards. Really fuelled us for the day

Nothing, it was as close to a perfect stay as you can get

The receptionists are very helpful and the concierge is one of the best I have dealt with.

It’s hard to reach housekeeping.

Our stay at NH Collection Copenhagen was absolutely delightful! From the moment we arrived, the staff was incredibly welcoming and attentive, ensuring that we felt at home. The room was impeccably clean, stylishly decorated, and offered all the necessary amenities for a comfortable stay. One of the highlights was the hotel's fantastic location - situated near major attractions, charming cafés, and convenient public transport, making it easy to explore the city. Overall, our experience was beyond expectations. If you're looking for a place that combines comfort, great service, and a perfect location, this hotel is an excellent choice. Highly recommended!

Very nice hotel with large rooms and bathrooms, and modern, clean furnishings. Very spacious. Very solid and varied breakfast but staff gets a bit impatient at the end trying to close everything as soon as the time ends. Location is good and away from the tourist crowd but easily accessible from the bridge

staff at breakfast was not very friendly - had a sarcastic tone and multiple times heard them complaining about being there and wanting to leave asap. While I understand everyone has issues at their job, it is a bit inappropriate to have these types of conversations within earshot of guests who are paying premium to spend a few nights there