- Great location - The staff was very nice and friendly - Parking was included, although it was a 5 minute walk and you needed to inform the staff everytime you wanna enter or leave the parking.

- Our room smelled like mold and had mold in the shower. My fiancée woke up with a sore throat every morning cause of this. - Shower curtains werent clean - The room was a bit dirty and very worn out. The room didnt look like in the pics. - The breakfast panncakes are frozen and heated up. Definitely not a 4-star hotel standard.

We really liked our stay at Casa Nova. Good size of the room, super clean. Fresh new towels every day, the cleaning was well done every day. The pool looked really good and clean(unfortunately we didn't had the time to try it). All of the staff was very friendly.

The room didn't had a safe to lock in our valuables. The breakfast that was included was very basic but good (some fruit, 2 slices of toast with butter and jam, and coffe/tea/juice).

An excellent experience! The hotel feels freshly renovated, and it shows in every detail. The rooms are modern, comfortable, and perfect for relaxing. The staff is incredibly friendly and attentive, always ready to help. The breakfast was delicious, with a great variety of fresh options. Plus, everything was spotlessly clean, which added to the comfort. I would definitely stay here again!

There’s nothing bad to say, everything was perfect. An excellent experience.

The location is superb, within walking distance of major interesting places. It’s on a quiet street. The hotel accommodated my late arrival with advanced notice. The hotel is clean, provides necessary needs for travelers.

- Awesome location. - Big, bright room with big bed. - Good A/C, great shower, and TV with English channels available. - Free drinking water provided (although it was left empty for some of our stay).

- The pool was out of order during our stay. It turned out that guests were allowed to use the pool in another nearby hotel during this time, but we were not told this until we were checking out.

It was a great pleasure to stay at Casa Nova. Staffs were amazing, friendly and helpful. Highly recommend this place!!!

the staff was very friendly.

the only thing I did not like was the door on room 7 did not close well. even though I locked the door , it would sometimes still open . I always had to double check to make sure the door did not open. I would suggest changing the door handle.

Great place to stay, good wifi, a/c, good water pressue while showering, clean rooms, the staff are very friendly and helpful. Only a few blocks from the plaza, bars and restaurants. They have a lift as well. This was the second time we have stayed here due to the staff and price for Merida. Would recommend this place to others and would book again for myself.

Nothing.

Excellent hotel, I liked it a lot, the staff that attends you from the moment you arrive, are very good people, I liked it a lot, I would stay again without a doubt

everything is fine

Very clean and housekeeper always making sure everything was OK. Busy street but quiet room. very good wifi.