The animation team were wonderful - especially those who look after the children in kids' club. They'd learnt our boys' names after the first visit and made the effort to seek them out and say hello at dinner and around the pool. The animation team by the pool worked really hard to pull guests together and get involved. There were always plenty of sun loungers after breakfast at 9.30/10am. Family suite was a good set up for a family of 4 - gives adults and kids their own space. Food was good - lots of variety each day but some staples. Really enjoyed the tagines. Great location for visiting Marrakesh.

Dinner service - more staff needed. Those working were rushed off their feet so we often sat with plates on our table that didn't get cleared before moving on to the next course.

Beautiful hotel, friendly staff, great heated pool, good selection of food & excursions easily booked.

Lack of information - a book with all the activities and number for reception / spa would be super helpful. Would be good for reception to explain / take towel deposits on check in Housekeeping replenishments bit hot or miss.

The property was kept very clean and tidy. I wasn't keen on the little zoo but otherwise everything else was lovely. The animation team worked very hard and there was plenty to do if you wanted to but you could just sunbathe if you didn't. There was a free shuttle bus into the medina ( about 20mins away). The food was a buffet which we found fine, plenty of choice, even for the member of the family who is gluten free..the chef was very helpful pointing out what was OK and what was not. Our rooms very spacious and comfortable. We enjoyed our visit very much

Everything was very good. The hotel is beautiful, full of flowers and very clean. Animation team is great, many things to do for children and for adults. A professional fitness coach arranges different activities every day, highly recomment to visit all! Food and wine was ok. Shuttle bus to the center and back to the hotel. Kids almost cried didn´t want to leave, and so did I.

The big pool was cold, but we knew that only one pool was haeted, so it is ok. Evening shows were too late for our family - at 22:45. Once I saw that cook (or another kitchen worker) skreams at a waitress, I was shocked, it is not acceptable!

nice and clean hotel, great staff attended all our requests. food was good specially breakfast and lunch. great location and they provide shuttle to Jamaa el Fna.

Animation, they can do better when I compared to other clubs where I've been. I was disappointed on the Moroccan night both on the dinner theme and the show. being Moroccan I was expecting to have a great and unforgettable night putting out gastronomy and culture on the spot, but it was a big disappointment, and I wasn't proud of what was presented. I hope they will make an effort in the future and be creative.

Kenzi club is always welcoming from the moment you arrive at the hotel. Security, reception and the drivers are wonderful and informative. Bar staff restaurant staff are always delivering service with a smile. Shout out to youseff Yassine and Fettah in the restaurant and chef Ali who will accommodate whatever you need. Animations team are amazing especially Sam youseff and medo from kids club. Club Eldorado staff are friendly in particular arif, latif and Bader. Rooms are spacious and clean and the grounds are lush and green. We have an amazing stay and look forward to returning.

It was perfect, perhaps water in the rooms however it really isn’t any issue collecting water from any of the bars or restaurants.

The facilities are amazing as in pools, gym, spa, tennis, activities. The food was also excellent with nice wine too... It's all inclusive. Staff were really lovely too. My son had to get stitches on his ankle and we were very glad of the infirmarie. I would recommend staying here for a week just to relax and then going to a Riad for 3 days to see Marrakech which is enough.

Beds weren't that comfortable. Rooms were fine but a bit tired.

The staff were amazing, especially with our daughter, and were so attentive asking if we needed anything and bringing us a high chair. The heated pool was nice, but the other was too cold during the time that we were there. The staff in the baby club were lovely too. The shuttle bus was very useful but you had to book a day in advance.

The heated pool was very deep, and all one level which was hard with a baby. The food was the same every meal (nice, but got a bit boring). You have to pay for the spa use (10 euros to use just the pool) and there are no jacuzzi or sauna facilities, and the treatments were booked up for a week. The Moroccan restaurant had no availability whilst we were there, and the only other option was the buffet. The children's facilities were very basic and tired - all the grass around the play areas was muddy and a lot of the sporting facilities weren't great. I would say this is more of a 4 star resort than 5.

This was one of the best hotels iv stayed in in Marrakesh! Just wow the hotel is huge and beautiful the pools were amazing one was even heated perfect for the more chilly months the food was gorgeous great selection and the staff were so helpful friendly and welcoming the room was so big I was upgraded to the suite and I would highly recommend this room if travelling with children as there is plenty of space I will be back to this hotel for sure very soon!! This hotel Made my experience in Marrakesh wonderful and I’m so happy I chose this hotel

Travelled here with my husband and 7 year old daughter. We absolutely loved the facilities. The staff were exceptional and always went above and beyond to make our experience better than we hoped. The animation team, (Sam, Bushra, Hassan and others) were very talented and we loved watching their nightly performances. The restaurant staff were very welcoming and helpful and helped us find everything we needed. The pools were a lot of fun and we were able to find loungers every time. There was something for everyone at all times and we will definitely be back.

the drinks were a little warm unless you added ice (which we avoided) - would be great to have them refrigerated.