Room was great and all we needed. Staff and housekeeping were friendly and did an excellent job. bed comfortable. Easy access to our car to unpack and go places and free parking. Great location to the city and attractions. loved having Sky TV and kitchenette provided all we needed for easy meals, drinks etc.

The AA Office next door had hedge trimmers arrive at 6.30am and were mowing right outside the shower window as we showered - bit unnerving

The room (room 1) was spotless, spacious and comfortable. Included a kitchenette, with a table and 2 chairs and also 2 comfortable padded chairs. A big window provided plenty of natural light. The bathroom was roomy and modern and had a large spa bath with a shower overhead. The spa bath was a delightful surprise and worked a treat. However, I discovered that 4 palms worth of shower gel creates way too much foam, so beware! The staff were very friendly and helpful and the premises peaceful and easy to drive into.

Everything was lovely. It would be nice to have some spa bath gels available? Then perhaps I wouldn't have spent ages scooping out foam LOL

Location, spacious apartment, love the upstairs and downstairs. Comfy couch, all you need to have a lovely stay in your beautiful city.

Don't try and check in early, you will be asked to pay extra, I kinda get it but also when we are told our room was ready, but we had to pay an extra $20 to check in just on 1pm, I thought that was a bit rough. Does it all have to be about money? When the room was clearly ready?

Staff were friendly and we were able to check in early which was so great. Beds were comfy and the room was spacious and had everything we needed. Heat pump kept us cool on a hot Taranaki day. Our kids have said their favourite part about the trip was the accommodation. We would absolutely recommend it and stay here again.

Kids wanted us to pick a place with a pool - but that's not Brougham heights fault! :)

Second stay at this place and it is always tidy well presented and sound proof which is great when you have little kids that like to be loud like mine at times haha.

My only issue with both stays is a bit stupid, I dislike the door handles for the bathroom. They are sharp on the end and because of that and the height the handle sits, both times I’ve seriously bruised my arm on the handles.

I love pure much everything was amazing

It's not like I don't like or their fault is just the weather was super hot 32 and the air on the floor was amazing but the two fans in the upstairs room wasn't ery good. The ceiling fan not very efficient but the portable fan good but We sleep 3 people in there and just one could have the fan. My only suggestion would be one portable fan more or 2 more for upstairs in the summer. Aside from that was perfect and wasn't their fault really....just an extremely hot day.

This is the third time we have stayed at Brougham Heights and we stay here because of the friendly staff, the room cleanliness, the safe parking and the location. It is easy to find and is conveniently located close to good restaurants, supermarkets and town. We stayed in a different room this time but enjoyed it just the same. We will probably stay again if we ever need to be in New Plymouth again.

The pillows are a little flat and we couldn't find a spare blanket in the room, however this is an easy fix and i just had to go to reception and grab another one so no big deal. The only other thing is there were no jets on the spa bath in this particular room we stayed in, all other rooms we have stayed in have had this feature in the spa.

Location Cleanliness of the interior Not so expensive Very comfortable beds High speed internet at both levels of the apartment Spa bath Very friendly staff

TV/ entertainment. We booked a one bed room family apartment and there were two TVs provided on both rooms. One TV was completely out of order and for the other one, there was no TV remote to change the inputs to DVD or our own fire stick. Other than that, it was a very comfortable stay! Highly recommended.

Having stayed at many establishments in New Plymouth for both work and leisure, we found the Brougham Heights was the best so far as it met all our needs, and the location was perfect for us. The bonus was having 2 recliners in the room offered another resting option...

Nothing to convey

comfortable layout of the room, good beds, very friendly staff, milk in the fridge (kids loved it), walking distance to main cultural and family attraction points (we walked to park to see Festival of Lights)

heat pump downstairs did not work on our first night, so room was a bit hot on first night, but it was fixed the next day which we appreciated a lot