Location & accessibility are exceptional. Staff are always friendly and approachable. House staff very pleasant too. Restaurant happy to lend us a sharp knife for room to slice lemon for our gin! No knives in room.

Room was very warm without heating & traffic noise at night meant window couldn’t be left open. Didn’t want to use aircon in winter. Would have appreciated some cutlery & china in room, aside from coffee cups. No ice tray in room fridge. Plenty of space in cupboard for a few extras such as sharp knife/small chopping board. Shame to have to park on street if not in to hotel parking while they are available.

Location is awesome - everything is right there. Beach, walks, museum, shopping, cafes etc. The staff - reception, cleaning, bar and restaurant are all very friendly and helpful. Bikes can be stored at reception too which was so handy! The restaurant is very yummy with amazing views

Elevator felt sketchy and was slow so we often used the stairs which was fine. 😀 There is not enough parking for all guests so we were parking out on surrounding roads at times. The hallway noise and light had to be stiffled with a rolled up towel at night. But all these are pretty minor - we enjoyed our stay and would definitely go back.

Great staff etc. Excellent location and views

Umm... the peanuts and crumble down the sides of the sofa chairs - all of them , from many occupants sitting on the sofa tells me that it doesnt get cleaned properly. The handle on the shower is wobbly - probably going to fall off soon. The scunge in between the kitchen bench tiles would indicate just the cursory 'quick wipe over' -its all good, is the cleaners habit. The door into the bathroom has the usual dark stain at hand grab height of multiple use that has not been cleaned properly - probably needs painting. just some proper cleaning and a bit of maintenance folks would go a long way. This is the 'penthouse suit' is it not? You pay a premium for....?

The stunning views over the ocean. The penthouse suite was a real treat. Nothing was too much trouble for the staff. The restaurant had a great menu and were flexible about sharing a large main course between us. Easy parking on site. Nice to have a bright reading light. Comfy bed.

The road between us and the sea was busy all through the night with heavy trucks presumably coming from the port from about 3am onwards. The room service breakfast of toast and spreads was not good value for money.

Location is amazing for town and water. I love the coastal walkway so it was a great location. Parking underneath wasnt a problem. Bed was super comfortable. Welcome treats in room with a handwritten personalised card.

We arrived 10 prior to check in, desk unmanned with sign to call. We called, no answer. We had to leave then come back. Bathrooms dated and need a redo. Moldy, broken tiles, hair in floors. Mirrors not cleaned. For the price, expected cleaner and more maintained bathrooms.

fantastic room with a great view of the mountain also came with seperate bathroom with spa bath. Very comfortable beds, and rooms come with iron & ironing board hair dryer fridge and facilities to make hot drinks. Bonus is a wonderful resturant with an awesome view of the sea. The staff are wonderful and go out of their way to make your stay the best it can be.

my only dislike was the spa baths were very noisy someone in a room either in the floor above me or the room next to me used their spa bath and I could hear it very loudly from my room, so meant when I used mine others would have heard it also. Maybe hotel needs to look at seeing if they can muffle the sound somehow.

Room really big with nice side seaview and hotel location is exceptional. House keeping staff simply outstanding. Room spotless after each visit and they could not have been more friendly. I consider them a real asset to the hotel. We found them friendly, cheerful and they went above and beyond the call of duty.

Front desk staff. Checked in Saturday PM...... Very sour, no Hello how are you, did you have a nice journey, etc etc. Just put your car reg there and sign here. Passed over two room cards and said there is the wifi code. End of encounter!! Not as much as a smile, nice word, welcome....nothing. No have a lovely stay, or anything we can do during your stay just ask, etc etc. A robot would have done a better job. I strongly suggest they are replaced with the house keeping staff....they are friendly, full of personality, made us feel welcome. Stayed in hotels all over the world....first point of contact a let down.

Aakasha in house keeping Michael and Manish in the restaurant were excellent. Their people skills were exemplary and we were very impressed. Front of house were also nice.

We didn’t like that on the day we arrived (which was beautiful and sunny) the restaurant/bar closed at 2pm and didn’t open again until 5pm. We were disappointed as it would have been a lovely place to look at the view and have a drink and snack. Come 5pm it was no where near as warm. Very disappointing

The room was huge and I had a view of the Mt Taranaki and the ocean. I arrived on a perfectly still day with clear skies to Mt Taranaki and a calm ocean. The next day the Mt disappeared and the ocean was wild. It was a fabulous location close to the shops and plenty of places for breakfast, lunch, and dinner close by. I ate at the hotel with local guests and it was really great and the room service was equally as good. The staff were very helpful. There was car parking on site.

There was only one lift - it is not a tall hotel but if the lift was out and you had to cart your luggage up and down the stairs that could be difficult. The stairs were open and great and the lift was fine while I was there.

Excellent location and could see some of the installations and activities of Festival of Lights from balcony even when the room I was in wasn’t facing the sea. Fortunately you can see bit of west side of the waterfront from one end of the balcony and Maunga from the other. Best of both worlds.

Could do with a microwave