Because we had stayed at the hotel many times before, we arrived Thursday parked our truck in the normal parking lot. the young lady as reception bought our room keys to us in the parking lot. Excellent service. The next day Friday, we had to do errons in the afternoon I asked the afternoon Manger, lovely young man, If I could use the parking on the roof. Omg!! he was so accommodating, he said it was ok. ( I was willing to pay for the park) He kindly said it was ok. Now that is service. We have been staying at the Quest for 1 month and a bit, they have been so excellent, I would recommend 100% they certainly do look after your needs. Excellent, friendly welcoming service. Thank you. Cheers Ros

Upgraded us to a 1 bedroom with a single bed in the lounge at no charge. I was surprised and very grateful. Clean and nice. So close to everything. Shopping mall across road, bus stop across rd and down a little, walking distance to many shops and restaurants. Morning of check out miss 15 took a long shower and we were running late. One of the team rang to tell us not hurry, take our time. They really went the extra mile to make our stay a fantastic one. Highly recommend this hotel.

Didn't like that after booking option 2 = 2 single beds for myself & miss 15, payment made, then get an email saying they want more $ per night because option 2 cost more per night. I was not happy. This should have been mentioned in hotel booking details advertisement as it does in some other hotels (not that many hotels charge extra for these options). I emailed them back, saying they need to be more transparent about this hidden cost. They were very understanding and said they are under new management, and they will split the beds at no extra cost, which I was grateful for. When we arrived to check in, we also got upgraded to a 1 bedroom apartment, which was an unexpected surprise and one we were very grateful for. Thanks team you made our day. Recommend your hotel.

Very convenient location right in town & easy access parking. Walking distance to the boardwalk, wind wand & eateries. Room was well equipped with kitchen facilities heat pump & air-con unit & lots of hot water. Very comfortable rooms.

We were on Level 2 (top level). A lot of noise coming from either something loose on the roof or the door (being caused by the wind).....did not sleep well because of the noise. We notified staff, however, we were advised that since it was a public holiday, maintenance workers were not available to fix the problem right away.

Great location, staff were helpful

Beds probably needed upgrading. Just some general maintenance issues like door handle that comes off and air conditioner in bedroom that you cant turn the fan speed down. One thing that felt odd to me was the lack of a cupboard or pantry space to put groceries if you are staying longer. We had to store them in bags on the floor. There is plenty of space there where they could fit a pantry cupboard.

room 120 accommodation great, no point having dishwasher as not enough cutlery or crockery. we stayed in 2022 great breakfasts. however 2024 they were horrible. we had one then cancelled the rest and went shopping for what we had in the past.

accommodation great, no point having dishwasher as not enough cutlery or crockery. we stayed in 2022 great breakfasts. however 2024 they were horrible. we had one then cancelled the rest and went shopping for what we had in the past.

I had pre booked parking and it was so amazing to see my name on a carpark even before i had checked in. room was clean and tidy just what we were after

only complaint was i am 7 months pregnant and the lift was out on sunday, and the stairs to our room was very difficult for me to walk up. but I know this cannot be helped as things break down.

We booked Quest 1 Bedroom Studio for the weekend to visit our mokopuna (Granddaughter) in Taranaki. Unfortunately it rained the whole weekend but we were lucky to have a spacious clean Studio with an fully equipped kitchen, modern bathroom and washer - dryer in the apartment. This saved our trip, we were able to amuse her in comfort & privacy indoors which we were grateful. The beds were comfortable and the rooms clean, we were a stones throw from the city shopping centre with stylish local cafes with good food and boutiques right outside the front door. Car parking was easily accessed and free with our booking. The Staff and Housemaids were polite and helpful. Ngā mihi maioha…

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Staff were so helpful, welcoming and friendly, the rooms were big and clean. Great to have laundry facilities in the room, and the kids loved the spa bath. Carparking was great to have pre booked. Would stay here again on another family trip.

Unhoused people on the streets surrounding. Not much the hotel can do for this but not super comfortable to walk out alone at night.

Parking was well organised and convenient

Only once I had paid did it come up with a surcharge will be applied to your credit card. If this had been shown earlier I would have used a Debit Card. The Booking.com page says parking available which is why I booked. Once paid for it came up with the charge per night for the vehicle. Both items should have been upfront.

Central location and good parking. Loved the fact that this is the old post office building repurposed into accommodation. The apartment was comfortable and quiet. Great shower, kitchen, and the washing machine and dyer was a bonus. Overall, it was a very nice place to stay.

One minor disappointment was that there was still a greasy tray left in the oven from the previous occupants that was a bit smelly.