The staff and their services are beyond exceptional. They are so lovely for allowing us to have our elopement wedding ceremony on the hotel grounds. Check-in and check-out are so swift too. We stayed in the Lakefront suite and enjoyed the fireplace and the bath tub that goes with it. It is truly more than what we have expected. They even served our breakfast in our room because we had to leave really early in the morning. The hotel, the scenery, the staff, the facilities, and the peacefulness in the area are soooo worth the money.

I had the pleasure of staying in beautifully presented, well-stocked rooms where every detail contributed to a delightful experience. The staff were friendly and attentive, providing service that couldn't be faulted. The food was delicious, and the grounds were stunning, featuring a lovely pool and a serene conservatory perfect for reading books and enjoying tea. Overall, it was a superb place to stay, and I highly recommend it!

Beautiful property though some facilities were a little tired. Gardens were lovely to wander around. We had nine of us plus a two year old there for our staff dinner and the staff were very accommodating to our needs. The dinner was fine but a little disappointing though the service we were given was excellent. Lovely breakfast .

Black Swan was better than expected with the warm pool, romantic nooks to cozy up outside, sweeping views, fabulous restaurant, and quiet atmosphere. It felt so private, luxurious, and peaceful. We appreciated the extra touches like the parrots, complimentary refreshments, and (of course!) all the black swans.

Loved this place! It was an incredible experience. Staff were amazing especially Michelle! My daughter and I weren't quite sure what to expect but we had such a wonderful experience. The location is fantastic and the facilities, from hot jacuzzis looking out to the lake, to the beautiful rooms and dining room/restaurant. The view is amazing with gorgeous black swans swimming on the lake

Beautiful location overlooking Lake Rotorua. We really enjoyed our breakfasts and wandering the lovely garden. The big bonus was the fire in our room which made the property so cosy, and we loved the hot tub after a busy and freezing day doing activities in Rotorua. Rowena and her team are doing a fantastic job of managing this property.

If anything, the decor is a bit dated, however this didn't affect how much we enjoyed our stay.We would definitely choose to stay here again.

The property is lovely. The rooms and the grounds were beautiful. The restaurant offers some great options and the staff are excellent. Highly recommend this property if you're going to Rotorua.

It's a bit far away from anything so you definitely need a car to get to the center of town or any of the attractions. It's also very hard to find online. Doesn't show up in any searches for where to stay in Rotorua. Was able to find it on Booking.com which worked out nicely.

Fabulous staff and the location is beautiful.

The food was mediocre for a luxury hotel and the fixed price dinner was more expensive than any other restaurant I have eaten at in New Zealand. Beware of the lake flies! They are attracted to light so you can’t leave your outside door open.

The Black Swan is a delightful, scenic and a friendly place to stay. Breakfasts and accommodations were beyond expectations.

The one way street leading to the hotel was a little dangerous, as there is a blind curve.

The Black Swan is a gorgeous hotel that has been tastefully designed for luxury and comfort. Our room had a view over the lake and our own outdoor fire should we wish to sit outside. the staff were super friendly and did everything they could to make our stay special. the grounds were manicured and would be very special in summer. This is the type of hotel you come to stay and relax in, rather than heading out to explore.

That I could not stay longer!