Location amazing. Pool and outdoor area fantastic for families. Room decor was lovely. Staff friendly and helpful.

I was woken early (6.30am) both mornings by noise from the floor below and surrounding rooms. So no sleep in!

Location is great. Easy walk to the lake and to a nearby park with thermal springs. Also walkable to the government gardens. Lots of nearby restaurants. The hotel has a nice pool area and a mineral spa which is open for guest use from 9am to 9 pm. I enjoyed the mineral spa. We did not eat at the restaurant but it looked nice.

We were in room 16 which is designed for the handicapped which meant the shower was curtains without a tub or flooring that contains the water so the bathroom floor gets pretty wet everywhere after taking a shower. There is a parking lot but it has very limited number of spots given the size of the hotel so we ended up parking on the street. During the day, this is metered marking. Lucky for us, we visited on Christmas and Boxing day and parking is free on holidays. We had to make sure too leave before 9 am the day after boxing day or pay for the street parking. If you stay here, be prepared to find your own place to park (and pay for it)

The property is next to Eat Streat. We enjoyed walking around the town. Short drive to Te Puia and the Redwood Tree Walk.

The property charges 2.5% for payment by credit cards. The property will charge the rate of one night's stay before guests arrives. For guests visiting from overseas and booking online, they have no choice but to pay by card, so the 2.5% surcharge is incurred. For the benefits of guest booking online from overseas, this practice of charging one night's rate ahead of check-in should be reviewed, else do not charge the surcharge for credit card payment online for this one-night's pre-stay charge and only levy when guests make payment onsite using credit cards.

Welcoming, friendly. Place was bright clean and very professional staff. Offered to take bags to room. Room was clean and comfortable. Beautiful bathrobes for our use too which was an added bonus given the spa. Bathroom was always clean and restocked. Good ventilation in the bathroom and heating in the room. Great parking close to our room out the back gate and very easy to walk everywhere in town including EAT street. Highly recommend

Breakfast was cold on arrival to the table and unfortunately average, but the service and friendly staff made up for it. Much more positives than negatives for this place.

Easy check in and check out. Great location near to Eat Street and easy walking to town, Government Gardens and lake. Room was warm, clean and comfortable.

Car parking is on a first come first served basis. This wasn't clear when booking the accommodation. The expectation was that as a space was booked, one would be available. On street parking nearby but chargeable. Fortunately we didn't have to wait too long for a space to become free.

Good location. Really nice room, good shower and nice shower gel etc. very comfortable room and bed. Felt quite luxurious. husband used the pool which he thought was great. We wished we were staying longer than one night. We had a flat tyre and the staff were extremely helpful changing for the spare (thanks Harvey) and directing us to a garage. The dining room and bar looked great but we did not have the opportunity to enjoy them!

not much parking on site, but plenty on the street in front at a reasonable cost

Right from check in this place is amazing, the staff are welcoming, friendly, and there is help and assistance the entire time. Quality service above and beyond, I certainly felt that extra bit special with help with my luggage from the boot to our room. The facilities are beautifully presented with class and quality once again. You can relax and unwind, and also know all the main places to visit, see, and do are on your doorstep. The private spa is exceptional and nice to use this without feeling like you are in a dingy closed room - the painting/wall art makes it feel pleasant. The room was perfect and more than met our needs, the linen has you in dreamland. There are no short cuts.

I was woken by one of the neighbouring bars that had karaoke, I'm pretty sure it would have exceeded noise control levels however it didn't last long enough to cause me any irritation. A slight shame with parking as it seems to be a first come first serve basis and when the city is busy finding anything nearby just isn't possible. We started off in the carpark, we headed out for dinner at the skyline and returned to no parks so we had some natural unease having to park down the road and leave our vehicle overnight.

The hotel is so convenient, literally around the corner from Eat Street and the middle of town! The bed was fabulous, all other fittings and fixtures were great too. Very clean and tidy.

Only two things - first, I'd asked for a table in the room (for working) but the low coffee table and high desk with low chair weren't great for typing options. Secondly it could potentially be loud in the weekends, although was fine Weds/Thurs nights and they were busy too

Service and staff were excellent. Pool area was great. Thank you for allowing my neices from Rotorua to come for a swim in the pool. They were very well behaved but it was nice to have the permission.

Noise from the nearby bars through the night. We were near the exit door so heard that open when other guests used it.

The attitude and behaviour of the staff specially Vivian was commendable. She was very helpful and cooperative. Advised us on tidbits and gave us wonderful tips so that our one night two days stay in Rotorua was memorable. The hotel was superb and the ambience, location was fabulous with lots of eating places nearby including the outstation bus terminal. The whole team of the staff of this hotel deserves special mention.

Climbing the stairs.