I traveled over 20 hours and ended up getting there early. The person at the front desk was super personable, knowledgeable about the area and let me check in a bit early! Notbing like that first shower after a long stretch of traveling. The place was very clean, including the kitchen which had all the basics and a nice patio to sit aside to enjoy your meal. It’s a good location overall. Within 10-20 minute walk of food and activities.

Did it realize the front desk wouldn’t be manned all the time but it didn't end up being an issue.

The room was very nice. Clean and tidy.the bed was amazing. Nothing luxurious but very good. Good value for money.

Unfortunately the people next door were having a party at 3 a.m. drunk, extremely noisy, and nobody did anything about it.

Location is brilliant. It is one street away from the lakefront and right next to a large carpark. The location makes it susceptible to noise, but we didn't have an issue. Rooms did everything they needed to with good water pressure in the showers.

The lift only goes to the first floor. We were on floor 3. not a major problem, but something worth knowing about in advance.

Affordable accommodation close to all of the tourist attractions we booked. We were happy with what we paid for as we were out most of the day and only needed somewhere to sleep. Supermarket down the road so it was convenient. The two male staff we interacted with were friendly and efficient helping with our requests, thanks for being so helpful! Beds were comfortable, rooms were spacious, private bathroom was clean and shower was big with good water pressure. Wifi was free and really fast.

Nothing major but we booked a two bedroom unit so we thought it would be two bedrooms inside the same room however you get 2 separate bedrooms (units) next door to each other and the private bathroom is separate as well directly opposite one of those rooms. We were on ground floor and at night we could hear so much noise from doors slamming not sure if it was from dorm next to us or upstairs but it was constant.

Overall customer service was excellent my daughter and I really enjoyed our stay. Comfortable and very relaxing away from our busy lives , always good to be back home where my mum is buried, & visit family and friends Thank you for your continuous service. Much appreciated Nga mihi Kerry 🙂

There was nothing we didn't like 🙂

So spacious, its warm has heatpumps in the rooms and is like a full on Unit with a oven even, well worth the money, we stay away alot with the kids and this was perfect for a family to stay in

Our bed was slightly harder than the rest but in the largest room so I thought it might have had the comfy bed, also it would be great if the main rooms had a mirror in them so you could get changed and ready in the rooms

very quiet location and pleasant walk to the food shops and lakefront. Secured under covered car park next to hotel reception. Communal kitchen was clean and well equipped.

It may help to put up a sign on the communal kitchen door to remind guests to close the door to prevent the cooking smell from flowing out through the corridor and guest rooms.

The room was clean and roomy for the price. The heat pump is an excellent choice for heating.

I nearly had a fall when showering because I couldn't reach the shampoo dispenser. I gave up on washing my hair. If you're short, you WILL need to take your own shampoo or just leave it. Otherwise, you might need an ambulance. They really, really did not think about the safety of short customers when installing the dispensers.

The room and the location is perfect. Beds are comfortable and staff friendly. It's not the first time I've stayed here and would recommend to friends. Can easily go into town for night out and walking distance to get back to your room.

Was only in town for work. Didn't get to go into town or enjoy much of Taupo. But even though I live out of town I'm from here so I already know how beautiful it is here and what's on offer as far as entertainment and the night life. Maybe next time I'm home

We loved and enjoyed our stay, very easy going with staff, our view from our room was amazing, walk away from town was super cool and we also had our own privacy, very comfortable sleep it was like we had soundproof walls 😆 👌

We tried doing the sofa bed & somehow didn't fold out properly but that wasn't a worry because my son ended up sleeping on it like a couch