Had a pleasant greeting when we arrived. Was checked in promptly. The room had everything we required, desk, wardrobe, fridge, shower gel and towels. Room was very clean and so was the bathroom. Bed was very comfortable. The guys on the desk were happy to help organise any trips for us. Breakfast was as expected for a continental style and was a self serve buffet. Location was excellent close to the main shopping street and square. We ate in the onsite restaurant which was good value and great service and they specialise in duck dishes. I would definitely stop here again as thought it was great value for what we paid.

This is a little gem of a hotel. It is in a superb location, very central but quiet just off the main street. The staff are very friendly and nothing is too much trouble. The breakfast is excellent and there are several great restaurants right near by including the Black Duck which does great local food. The rooms are comfy and it is superb value for money. there are a few minor bits that mean it is a 3 star but they are not worth pay extra for in another hotel. I would recommend this to family and friends and stay there again.

Some nice big fluffy towels and a deep clean of the carpet.

The location was fantastic. The rooms was perfectly located with regards to no noice - and the AC really worked. First hotell in a VERY long time (and I stay ALOT on hotels) that REALLY had an AC that worked. Fantastic. Updated and modern bathroom - with large shower and enough hot/cold water. Impressed.

Nothing to complain about. However, people need to be aware. This is an old hotel. It does not have all the shiny and flashy things. It is an hotel. The breakfast was ok - cosy and clean. Small (very small) selection - but it was good. Coffee could have been better though. But there is NOTHING to complain about. Probably my best hotel stay in a very long time.

The location is absolutely perfect being between the Main Square and the Wawel area. The room was very good, excellent size, comfortable bed and very good bathroom. Breakfast was fine. The staff were all excellent and we were very impressed by them.

Nothing in particular although a small sofa in the bedroom would have been a good extra.

Amazing hotel, dont know why its only 3 stars. Much comfortable bed, many good pillows- all like i like! 2 bottles of water for free, tea and coffee (from coffee machine) for free, nice location. Also good bathrooms with big shower. Late check out (12.00)

Breakfast could have little bit more choice of food (especially pastries and sausages), but its was all tasty!

Great location in old town. Very good breakfast served in the front room of the adjacent Black Duck restaurant. Free coffee all day (although coffee machine often out of order at key times). Environmentally conscious: rooms only cleaned on request, soap dispensers rather than little plastic bottles. Courteous staff.

My single bed seemed very low on the ground.

The staff were very friendly and welcoming. The staff in the restaurant, the Black Duck, attached to the hotel, were very helpful and very friendly.

The room was very warm. The bed was very low to the ground, and there were no tea and coffee facilities in the room.

The location was perfect, only 2 min walk from the old town square. The road that the hotel is located has 4 good restaurants so no need to venture far on cold nights. The room we stayed in had a couch area separate from the bedroom area, which was super (201). The shower was amazing, very powerful and plenty of hot water. The staff were very friendly and helpful, nothing was too much trouble. The breakfast was continental, with a selection of hot foods. The hotel itself had a feel on being old and established in a lovely comforting way. If you wanted your room cleaned, you only needed to hang the sign on your door and it was done, including restocking with bottled water. Thank you, you made our stay in Krakow very enjoyable.

Nothing!

Very friendly and helpful staff. Very clean. Very central. Nice outdoor space and access to restaurant. Dated interior has a certain appeal. Reduced rates for single occupancy.

Mattresses. Felt past sell by date. Coffee machine and tea in orangery. In particular the cups. Also was left with slops in for way too long.

On the upside the location was fantastic, the hotel was clean, staff were friendly. On the downside there were no tea and coffee making facilities in the hotel room, there were no English-speaking channels on the TV when I brought it to the attention of hotel staff they said they would fix it but never did so we spent five days with no English speaking channels on the TV, and the breakfasts were very unsatisfactory ie eggs and hot dog! which ran out quickly and we're not replenished as quickly. All there was after that was cold meats cheeses and two types of cereal ( Muesli and cornflakes). All that being said, we really enjoyed our stay in the hotel and krakow as a whole.