Location is very central. Hotel clean and modern Staff friendly. Decent breakfast including croissants, pancakes, bread rolls, ham, cheese, tomato, jams, honey etc, scrambled egg, fruit salad and fruit juices. Don't expect full English. Large comfortable bed. Great view from balcony Shower hot and powerful at all times

Black froated glass doors to toilet/shower offer limited privacy.

The room was beautiful, and quite large

The air conditioner only worked on heat and we were unable to change that which made sleeping in a hot room very unpleasant

I usually avoid smaller hotels, but this place is wonderful. I’m not the best at getting sleep when I’m away, but the room was so comfortable and isolated from noise that I slept better than at home! Very modern and recently decorated, the rooms are compact, but they don’t feel cramped. Excellent walk-in shower and sink area behind a semi-frosted glass wall (this can be a negative, if you want total privacy!). The staff were lovely - helpful, welcoming, friendly and trying to do their very best for you. The location is one of the best - just a couple of blocks from the water front, Praça do Comércio and many other major tourist destinations. If you like eggs, cheese, bread, pastries, cake, fruit and granola, you’ll enjoy the breakfast (I did).

We didn’t find anything to dislike

All very modern with lovely details of decor throughout the hotel! Our room was really nice and had a great little balcony and view down on to one of the busy tourist streets but wasn’t at all noisy! Breakfast was yummy as well! Brilliant location to be based to explore the city! Staff were all super lovely and helpful!

There’s limited communal space e.g. just a little couch area in the breakfast room but when staying to explore the city then you don’t need it! Only instant coffee available in the room but nespresso coffee available in the breakfast room throughout the day! Would definitely stay here again!

It was a pleasant surprise and excellent pick. The location is great, directly behind the Rua Augusta and only a few minutes' walk from the Arco Rua Augusta and Praça do Comércio, Lisbon's vast, harbor-facing plaza. You can also walk to several tourist attractions. It is also a 5-minute walk from the subway station (Metro Baixa-Chiado). The decor is lovely, the staff is helpful, and there is a delicious breakfast. I really enjoyed this hotel. I was traveling throughout Portugal, and we were supposed to return to Lisbon in our final two days. I canceled my reservation in another hotel to stay in Ferraria XVI FLH Hotels again.

Everything was great

Nice and modern, great location. Super central. All the staff we encountered were so friendly and helpful. Special touches for a big birthday as well. We had a terrace room that was lovely to sit out in the evenings. Breakfast was good, we only had it once. Small selection but good to start the day. Also nice that the room was available throughout the day for water/coffee and cake in the afternoon. Room was clean and comfortable.

Nothing really, the only super minor quibble was that the air con wasn’t great.

Amazing stay! Excellent location, right in the city centre and a stone's throwaway from the Metro....loads of restaurants, cafes, bars and shops on the doorstep but equally still nice snd relaxed and chilled. Tram also stops right round the corner. Room was incredible, lovely shower and real comfy beds. Lots of facilities, and a personalised note with chocolates to greet us on arrival. Breakfast was simple but still really good, and each and every staff member we came into contact with was warm and friendly and couldn't do enough for us!

There isn't a bar in the hotel unfortunately, and the earliest breakfast time is 8am which isn't ideal for an early flight home.

✅ Pros 📍 The location is amazing! It’s close to the metro, tram 28, tourist attractions, many shops, and plenty of restaurants 🛏️ The bed is very comfortable 🚿 The shower and bathroom are spacious ✨ Everything is very clean 🤝 The staff is very friendly

❌ Cons 🍽️ No in-room breakfast option ☕ No coffee in the room, only tea 🥐 Breakfast selection is quite limited 🚪 The bathroom door is awkward to open 💰 The price per night could be slightly lower ⏰ Check-out could be at 12 PM instead of 11 AM Overall, we had a great stay, but a few small improvements would make it even better!

Thank you so much to João for all the information and care he provided us during the stay, along with all the other reception staff! We came to Lisbon with zero plans and wanted to see where the days would take us, and João helped give us so many ideas on where to go. Overall the location of the hotel was close to all the main spots we wanted to see, which made navigating a breeze. The room was also really spacious, something we definitely needed after our first week in Europe.

Excellent location, walking distance to all the main attractions. Friendly and helpful staff. Modern room and really good shower. Breakfast was good although not much variety but fine for 2 days.

When I booked I requested a quiet room (months ago) and was put next to the lift so could hear the lift and people coming in and out of it. Had to leave at 7am to get to the airport and asked if we could have an early breakfast (or a takeout breakfast) but that wasn't possible. Bed needs replacement as it creaked every time you moved.