Great location close to the main square. Everyone was really nice. Bed was comfortable. I was able to borrow a kettle and real coffee cup for my room. Fridge in room. Good shower pressure. Nice breakfast but the same everyday.

As with most places shower/room tiny. Had to close bathroom door to get to sink. Kept banging my legs getting around the bed to avoid hitting my head on the TV.

Absolute perfect location within walking distance of everything. Staff were very helpful.

We were so disappointed with our room. The view of the brick wall of the building opposite (which was very close) was the worst we’ve ever had on a city break. The room was very dark with only one tiny window and the tall building opposite so close there was no natural light. Couldn’t open the window as the noise from all the air conditioning units on the side of the building opposite was deafening

We loved the location. Right in the heart of everything. There were restaurants galore, shops , sightseeing, everything was walking distance. The room was clean, spacious, and quiet. The staff were absolutely fabulous greeting us so warmly upon arrival. We loved them all. They genuinely were there to help you enjoy your stay, providing great tips and amazing service throughout our stay. We didn’t have the breakfast as there were ample choices to explore, however we did eat lunch at the restaurant and it was probably one of the nicest meals we’ve had thus far. The duck, the Caesar salad, the cod cakes oh my lord, yum! Plus, we would have late night drinks at the bar after a long day and they most enjoyable and once again, the staff fabulous.

There was nothing to not like. It was a fabulous place.

The location was great and a short Uber ride from most things we wanted to see. The breakfast was great and very robust with eggs, bacon, sausages, various cheeses, fruit and pastries. There was any kind of espresso or coffee as well as fresh juice and Prosecco to make mimosas. This was a great value. Also, surprisingly the room was very quiet once you closed the bathroom door. It was odd actually as there were street performers every night which you could hear loudly in the bathroom but when that door from the bathroom to the room was closed, it was virtually silent.

The only thing I could say that was a bit disappointing was the bathroom. It was not set up well for any drainage and so when the shower was running, no matter how well you tried there was water all over the floor, and the towels were soaked. There was also a fair amount of obvious mold at the base of the shower and where the provided soap tray attached to the shower wall. For people who are allergic to mold or just don’t like to see it this was a disappointment.

The hotel lives up to its name. It is very charmingly located in the middle of the city but is very quiet at night. The reception staff is very friendly and helpful. The room is nice and clean and we have a nice view of the city since it is almost Christmas. The lights and decorations outside are beautiful and what I also love is the personalized welcome message with my name on it and so many compliments in the room, the drinks and especially the famous Pastel de Nata. The breakfast is also delicious and plentiful. I absolutely recommend this hotel and will definitely come back.

Nothing

The location of the hotel is spot on! Right in the center, which enabled us to go to the hotel in the middle of the day for a break or to change clothes. The room are clean and rather good considering the hotel level. Because I asked quiet rooms we received rooms which that faced a neighboring building or a wall that was very close and there was an unpleasant smell in the air. So we had to keep the windows closed and shuttered all the time, which was less pleasant. The staff is very nice and tentative. We didn't take breakfast since they are much better options outside the hotel.

There isn't a lobby/sitting area in the hotel which enables to sit when waiting for check in, check out, taxi friends etc. This is especially lacking when you return tired from a trip outside.

Location, staff and good breakfast

We think that basic supplies: tea coffee milk and water should be replenished daily.. you should not need to keep going to the desk to get them!

Amazing location - very central. Staff were very helpful and accommodating and upgraded us to a street view room on arrival. The airport transfers the hotel arranged for us were also very good and very courteous. There are so many places to eat and drink in the area - the train station is also only a 5 minute walk away. The bed was very comfy and although we were facing a very noisy street the room was so we’ll sound proofed that you couldn’t hear anything once the windows were closed. All in all a very enjoyable stay in Lisbon and would recommend this hotel as it was amazing

Location very good on a busy but pedestrianised street close to the Gate and Parco Commercio - seafront square. We were able to walk to the castle, lovely Alfama district and Barrio with ease. We found the traffic in the city awful and buses and taxis just get stuck for a very long time - walk where you can ! Rossio mainline station is close to the hotel so we were able to use it to have a day in Sintra which was fabulous.

Our room was very small - we did not mind this as we were out for most of the time but no room for a chair, difficult to put our bags away and a tiny cupboard for clothes, could barely walk around the bed. Upgrade if you want any space or are claustrophobic! We were there for three nights - water and coffee capsules not replaced we were told we had to buy more after the first night - not had that anywhere before ..

Loved the location. It was so close to transit, easy to get an Uber and walk around. Very vibrant at night with people everywhere. The windows are super thick so once you close the window, you can barely hear any of the noise on the street which was wonderful. Comfortable bed and some storage in the room. The staff were all very nice. The breakfast was pretty good. We ate it a couple times. There’s lots of options including eggs and bacon so the value for breakfast was good. We also got there very early and they let us check in which was very nice after 17 hours of travel.