I loved the location. I read the guest reviews before I booked, but I still wasn't expecting the hotel to be so well situated. It is totally accessible to all the restaurants, shopping and historical monuments. Transportation is close as well! All of the staff are welcoming and helpful. I really appreciate Carlotta and Laura for great recommendations on where to dine and the best value tours. The breakfast buffet was visually stunning, and the food options were fresh and delicious. There are other local cafes nearby, but the breakfast at the hotel for me is the best value! This hotel reminds you of train travel. It's beautiful. The rich blues and gold in the decor feel luxurious. There is a lovely, not overpowering floral scent upon entry to the hotel that engulfs you in warmth. I thoroughly enjoyed my stay at Eurostars Lisboa Baxia.

There is no direct access to the front of the hotel by car. The street in front of the hotel is restricted for only the train. Hotel drop off by taxi must be one block behind or one block in front of the hotel.

The hotel was wonderful - the staff, the rooms, the location.

Booking.com offered free taxi service from the airport to the hotel. The driver never showed up and, after an hour of waiting, I took a taxi. The taxi driver only accepted cash, not credit. I failed to ask for a receipt and booking.com will not refund my €30 cab fare without proof that I paid that amount. I have been using booking.com for years and have always been happy with them before this.

I had the pleasure of staying at Eurostars Lisboa Baixa in Lisbon, Portugal for a delightful two-night getaway, and I must say that the experience exceeded all expectations. From the moment I walked into the hotel, I was captivated by its charm and elegance. The rooms at Eurostars Lisboa Baixa are nothing short of stunning. They are beautifully designed, combining modern aesthetics with a touch of classic elegance. The attention to detail in the decor and furnishings was truly impressive, creating a comfortable and inviting atmosphere that made me feel right at home. The ample space and thoughtful layout of the room added to the overall sense of luxury and relaxation. One of the standout features of this hotel is its perfect location. Situated in the heart of Lisbon's Baixa district, it offers easy access to a plethora of attractions, restaurants, and shops. The central location allowed me to explore the vibrant city without any hassle, making my stay even more enjoyable. However, what truly sets Eurostars Lisboa Baixa apart is its exceptional staff. The level of attentiveness, friendliness, and forward-thinking service was truly remarkable. From the moment I arrived, the staff made me feel like a valued guest, catering to my needs and preferences with a genuine warmth and professionalism that's hard to come by. Their recommendations for local experiences and dining options were spot-on, showcasing their deep knowledge of the area and dedication to ensuring a memorable stay. In a world where exceptional service can be a rare find, Eurostars Lisboa Baixa shines brightly. Their staff's commitment to creating a welcoming and enjoyable environment truly makes a difference in the overall experience. This is a place I wholeheartedly recommend to fellow travelers. It's a hidden gem that deserves a spot on anyone's shortlist for their next visit to Lisbon. In conclusion, my stay at Eurostars Lisboa Baixa was an unforgettable experience.

This hotel is right in the heart of Baixa, but on a street that isn't a major shopping street and also has no vehicle traffic. As a result, it's probably about as quiet a location as you can find in Baixa. The place is super clean and neat, with big, comfortable rooms. We were there five nights in December and the hotel wasn't full; they upgraded us to a palatial suite at no cost to us. Breakfast isn't included unless you pay about 20 euros extra per person, and we decided not to try it as we were over-eating severely the rest of each day as it was. But they do give free (and good quality) pastries, and between those and making tea in the room we managed a breakfast that our doctor might have frowned on but we were happy with. We took a while deciding what part of Lisbon to stay in and I think Baixa was the right choice; it's central to everything you want to see. Many of the key sights are walkable, and it's easy to get down to Belem for the museums. I highly recommend the Quezel Palace, which is a little further afield but you can get to with an Uber for under ten euros; that place is like a small scale Versailles both in the garden and the interior.

I'd stay again without hesitation; no complaints.

a new hotel (Jan 2023) with an elegant modern contemporary design, spacious and clean rooms (a Bluetooth built-in sound system in every room was a nice tech perk) welcoming staff, rich breakfast providing everything from fresh cuts, cheeses, hot food, pastei de Nata, coffee and juices including dairy free milk choices. but best of all a superb location right where you want to be in Lisbon! keep it up

since it’s new some of the staff are beginners and still a bit insecure. however this will surely improve quite quickly as their attitude was super friendly.

The things we loved about this hotel are: - Fantastic location (it was even better than I thought when we booked this place being our first time in Lisbon). It is just 200m or 2 blocks from the Praco do Comercio. Cannot get more central. It could have been noisy but it was not because the section of the street right in front of the hotel is closed to cars! - The property and the room was immaculate. Everything looked brand new. - Front desk stuff was some of the best I ever encountered - very eager to help. - Breakfast was quite nice as well.

The room soundproofing could be a bit better but, overall, the rooms were very quiet and we did not have any issues.

Very happy with the hotel in general. Lovely and modern and loved that there is a wooden floor in the bedrooms (hygiene reasons). Staff in lobby and restaurant polite and friendly.

A full length mirror in the bedroom would be useful, if only a slim one as the only mirrors are in the bathroom (and not full length). When checking out we were left waiting at Reception. There was a male staff member serving another guest and it was taking quite a while. At no point did the male receptionist acknowledge that I was waiting and politely assure me that he would be with me as soon as possible. It was just a minor thing, but could have been dealt with better.

Location is very good if you are visiting for tourism - in the heart of Baixa. Beds are comfortable and rooms are brand new and extremely clean. It feels luxurious and pleasant, if not full of character. This hotel is great value and very sleek.

You should be aware that you cannot be dropped off directly in front of the hotel as the street is closed to traffic. When I arrived on Friday morning there was rather a long wait to be checked in and a clerk who seemed overwhelmed. I was surprised as I had read how good the service was. However, another clerk appeared and everything went smoothly from there and all other interactions with staff were excellent.

My husband and I were warmly greeted on arrival by staff at the front reception. We were offered a glass of champagne after check-in. The reception area was clean, with big lounge chairs to sit on. A big glass container filled with water, a basket filled with pastel de natas, and a bottle of champagne was available at reception every day. Our room was nice and modern and very clean. We liked having a window and open to let in some fresh air. The housekeeping was spotless. The location is very accessible to several tourist attractions. Restaurants and cafes, and shopping are within walking distance. Thank you to all the staff for making us feel comfortable. I would come back again.

The only downside was the noise coming in from the street when we left the windows open.

We stayed here for 4 nights. It is a very well appointed hotel, expensively fitted out. It was clean, comfortable, in good repair, and agreeably staffed. It is in a wide street, but traffic was restricted in our stay, so the room was quiet. Although the Booking.com details say that the property has a restaurant, the hotel's web site says that this is temporarily closed. On site a menu is available, but the staff explained that any orders are bought in from neighbouring restaurants. In fact the hotel is ideally situated and there are dozens of restaurants close by, all within say 300 yards. We would have eaten outside the hotel anyway.

Room cleaning was thorough, but was carried out in the afternoon a couple of times. Breakfast is expensive. You are paying for a very wide choice which you may not require - lots of good pasties, meats, cheese, fruit etc. The coffee machine is dreadful, but the staff will make you a fresh coffee which is fine. English cooked breakfast is not up to English standards, but remember that it is not in England. You can get a better value breakfast elsewhere nearby.