This is a different privileged hotel that makes you feel like you are at home, where the young and dynamic smiling staff welcomes you as soon as you enter the door and strives to help you. A special place that has not lowered its standards for years and I have always been happy to stay. You are in the heart of the city here, the blue of the sea and the magnificence of Terra Paco Square welcome you as you step in. While experiencing the liveliness of the city, when you enter your room, you are in a quiet and peaceful place. A place where you can stay with pleasure in the center of culture, entertainment and life. The rooms are comfortable and quiet, the breakfast is more than enough to start the day well before experiencing the pleasure of Lisbon. The products are high quality, fresh and meticulously prepared. I believe that the biggest feature that distinguishes a hotel from others is the staff that gives spirit to that hotel. Young and dynamic people who are always smiling, helpful and problem solving work here. The staff who make eye contact with the customer and make them feel safe and peaceful - the secret of this hotel being so good. A large Design Museum is opening right next to it this year. In a beautiful city surrounded by history, culture and art centers and delightful restaurants. The focal point of all of them is Pestana CR7.

There is no such thing

The breakfast served at the hotel is exemplary in terms of protein, carbohydrate and vitamin balance. The products are fresh, not kept in the fridge, the display and presentation is very nice, the beverage section is more than sufficient compared to the first time I stayed, new coffee machines have been purchased and the variety for coffee lovers has been increased. Breakfast is the most important meal of the day. Having a healthy breakfast with fresh products in a nice atmosphere while starting the day is the first step to start your day in Lisbon pleasantly and happily. The location of the hotel is simply perfect. Staying at Pestana CR 7, which we chose when we first arrived because it was close to the square, is like staying in the heart of the city. Moreover, when you are in the center, you are also in silence and peace. You can reach the metro with about a 2-minute walk and reach all centers of the city easily and quickly. If you want a different means of transportation, tuktuks departing from in front of the hotel (cute, airy and nostalgic) can be an alternative and enjoyable transportation method.

There is nothing I don't like about the hotel.

I was impressed by cleanliness in every corner. The staff was so helpful and polite all the time.

Everything was great, however I think the breakfast could be improved (some things were undercooked). Also the staff during breakfast may need more training as they were bringing food and drinks without cutlery, and this happened for the duration of the stay- especially for coffee during breajfast( I had to use the fork to stir the sugar).

Location is fantastic, rooms tidy and clean. Booked breakfast on the last day as had eaten out each morning but this was so much better than where my friends were staying or anywhere else if you like an English breakfast. Bonus of a gym which was accessible if required, would stay again and I am not a Ronaldo fan either !!

When I compare where my friends stayed at two other locations, there was nothing to complain about at all.

Service was exceptional. From our arrival and request during our stay, staff was very accommodating. Even their trainee, Sofia, was very professional and was very hospitable throughout our stay. Location was perfect too. It was walking distance to the musuem, plaza, and other tourist site. Will definitely recommend and will come back again on our next trip to Lisbon.

The hotel is perfectly located: easy access by foot to most os the attractions,Rossi train station is 10 min walking distance, available public transportation near by to get to Belem for ex. We didn't have breakfast included, it was an additional 20Euro per person. We thought it's a bit expensive considering there are ton of cafes around with freshly baked pastries and other oprions for breakfast. Staff was very friendly and accomodating.

Thereis no option to adjust temp in the room, but once we contacted reception, staff adjusted it for us quickly. It's a small inconviniemce though in the design of the hotel I think.

Great location. Staff were great, especially the ladies who cleaned our room. Breakfast was very good.

Not enough space to hang clothes and drawers. A luggage rack would have been useful. The room seemed small. I booked a deluxe room and I asked reception if it was the correct size as the one next door seemed like it was the correct size we should have been allocated.

The hotel is located in the heart of the city, next to Lisbon's most important square. The metro is very close to you, all the restaurants and cafes are next to the hotel, the shops for shopping are just a 1-minute walk away. You also have the chance to see the magnificent "Roman Galleries" under the stairs on the "Rua da Prata" from the middle of the street right next to the hotel (vehicle traffic is closed). You have the opportunity to watch visual sound and music shows in the biggest square next to you. I was also in the hotel in 2017. It is a place that still maintains high standards and its staff sets an example for all hotels. Rooms, beds and interior design are perfect for living the luxury, simplicity and privilege with modern touches in a historical building. The breakfast, on the other hand, is at a level that makes people happy to start the day in a beautiful city, satisfying both visually and in terms of taste and variety. The products are prepared daily, not ready from the refrigerator. Above all, a nice and enjoyable start in a warm atmosphere. In addition, the hotel is only 15-20 minutes walking distance from this magnificent place called "TIME OUT" where you can see the current energy of the people and where the food culture is experienced. For those who love sports, the sports bar in the evenings/game times is a spiritual therapy center with the energy it carries. The hotel is the address of cleanliness, simplicity, friendly service and a peaceful holiday in the center of the city in a preserved historical building.

Noting

The staff at reception and in the sports bar/restaurant where all absolutely fantastic! Friendly family vibes. Made us feel so welcome the whole way throughout our stay. Would most certainly come to stay here again. Many thanks guys. We appreciate it.

Great customer experience where you’re still treated as a human rather than a rewards member number (as I am traveling quite a lot). From a personal note to welcome sweets, to a big room with a great big bed and high ceiling nicely decorated and lightened, everything was perfect.

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