This boutique hotel offers a great location, making it easy to explore Lisbon and its many attractions. The twin beds were comfortable, and the room had all the essentials for a pleasant stay, including air conditioning, a cozy sitting area, and a mini fridge. The bathroom was clean and spacious, though the shower area could benefit from some painting and minor renovations. It didn’t detract too much from the overall experience but could be an area for improvement. The staff were particularly helpful. When we discovered the safe deposit box in our room was locked and lacked user instructions, the receptionist promptly fixed the issue with professionalism and efficiency. The room also featured nice gestures like a bottle of still water and coffee maker, which were much appreciated. Another highlight was the check-out experience. We were allowed to leave our luggage at the accommodation until our late-night flight, which was incredibly convenient and a gesture we are very grateful for. One feature we didn’t get to try was the hotel’s breakfast service, available for a fee. It seemed interesting, but with so many options in Lisbon, we decided to explore the local dining scene instead—perhaps next time we’ll give it a try!

One aspect that could be improved is the soundproofing. Late at night or early in the morning, we could hear the sound of water running through the pipes from bathrooms above, as well as the noise of doors slamming from other guests. Adding a brake system to the doors could help minimize these disturbances. Additionally, adding more functional hooks for towels closer to the shower area would be a simple but practical upgrade to enhance convenience. Currently, there are some hooks behind the door, and towels often fell off, which was inconvenient.

There are some great breakfast options to be found at the Copenhagen Cafe Lab, in the same building as the hotel, and accessible via internal elevator or from the street. Fresh juices, fruit, pastries, cooked options - a very clean establishment with great staff. Their baristas also do great coffee. This is where you’ll start your day if you take the breakfast option with the hotel; or you could just walk on down there as you feel like it. 10 / 10 from us.

We’ve nothing adverse to say about the hotel. It suited our needs- double glazing ensured a good night’s sleep. Ultimately, it is the staff that contribute to a great experience; to Anna, Jessica, Maria, Bruno and Nernardo - it was a pleasure to have met you all, you made our visit to Lisbon an unforgettable experience. You are a credit to your organisation, and I’ve no doubt we will be back.

Staff were extremely helpful in many ways and very friendly. Accomodation was splendid. A bonus was the cafe on the lower floor which was open from 7am to 18:00. it served a good range of breakfast food , drinks and selection of cakes etc. the cafe is very popular with locals . The hotel location is very convenient for accessing most of the key sites and facilities ( trams / restaurants / shops) in central Lisbon.

No complaints

The breakfast was located in a lovely cafe - Copenhagen - beneath the hotel, which was popular but not too much so. I only wanted a light breakfast so paid for what I had at the till and didn't pay the inclusive breakfast charge. The hotel is well-located in the historic centre on the eastern edge of Baixa, close to Alfama, and below the Se and Castello Sao Jorge. The staff were also very nice and helpful, and my suite room was very spacious.

A minor quibble, but a bin in the main room, as well as the bathroom would have been useful.

Recently renovated, very clean, great location a short walking distance from main plazas, shopping district and many restaurants. Incredibly friendly and accommodating staff aiming to please. A truly enjoyable stay!

I had the comfy room, which was quite small even for just one person. No where to hang clothes or store luggage, minimal space to move around the room. Very small elevators. Carpet in the stairwell are striped lines that go in different directions and are dizzying. But all minimal complaints. I highly recommend the hotel!

Helpful, friendly staff Good location in terms of nearness to many places of interest Almost everything seemed to work I was upgraded to a suite, which was spacious and comfortable, but...

... the suite was on the 1st floor close, therefore, to a noisy road. Leaving the window open wasn't ideal, therefore, closing it made the roof stuffy, which the air-conditioning didn't quickly remedy. The lighting in the smallish bathroom wasn't very strong - in particular the shower was quite dark

+ Perfect location, very nice room, great breakfast + Quite at nights, still close to nightlife + There was a problem with the safe but they fixed it immediately

+ The lady stuff working in the amsterdam coffee was very rude, she almost shouted the customers, when they didn’tunderstand what she is saying + 210euros for a night is very overpriced, yes it is a very nice place but not a 4-5 stars hotel

The hotel was centrally located and easily accessible. It was clean and neat.The only issue we faced was that we had booked fir 3 nights and their policy was to keep complimentary drinking water in the room only for the first night.We pointed it out to them and they corrected it. The receptionist Maria( not sure whether I got the name correct),was a jewel!

Great location, helpful staff, delicious breakfast. Air con was great and the room was well appointed. It was a great base to explore from. We had a wonderful stay. Highly recommend the tiny restaurant opposite for incredible Portuguese cuisine and wine - Velho Macedo. And the wine bar slightly further down the road.

The pillows took some getting used to! But such a minor thing.

I had a wonderful stay at Westlight The place is in the heart of downtown Very clean and comfortable bed. The BEST staff I ever have seen (and to around 55 countries!) Very helpful and they did they best to find me a great trip to Sintra. I really appreciate the effort. I will definitely come back to this hotel next time I visit Lisbon