Affordable option in a perfect location with close proximity to cafes, restaurants, public transport and groceries. The room was very comfortable with complete amenities. We were very happy with the experience, especially with the very accommodating and polite staff. Everyone is warm and welcoming. Special thanks to Annie for finding a solution on our request for early check-in and late check-out, considering our odd flight schedules.

Nothing at all but it would have been really great if the gym had some weights.

The room was nice and clean, the staff were helpful and friendly, the metro connection from the airport to the hotel is perfect, though you need some 10-15 mins walk to the hotel from the metro station or to get a short bus ride from metro station to the hotel. The hotel itself is in a nice and quiet place but to get to the city center you need quite some walk down the hill.

No bus/metro/tram station near the hotel that takes you straight to the city center.

we took the suite. amazing value for money. very comfortable with many windows and mini rooms (living room, dining room and bedroom) bed was comfortable. staff were very helpful and nice. gym was nice and rooftop was very cool. breakfast was very good.

the location is not optimal but also not too bad, just couple of minutes walk from Eduard vii park. toilets are not ventilated.

Good location near to bus stops to get to main station and town. Clean and comfortable. Breakfast was really good plenty of choice .

When coming back to the hotel in the evening on 2 occasions the bar staff weren't anywhere to be seen so had to wait quite a while to be served. On last evening gave up and went to bed . Also no milk in room for tea and coffee and no normal tea bags (took some from restaurant) .

Fantastic room, big and highly comfortable with a small couch and working desk. Perfect to rest and perfect to do some last minute working as well. Key people superbly friendly and proactive. Great location too in a very quiet street. Broad amounts of light coming in - Superb!

Nothing. Everything went smoothly well. A tiny mistake in my room’s type was promptly and positively solved by the superbly educated lady at the front desk

The location is perfect, close to the university I had a conference and to the park. Room 512 is very comfortable with the view on Jesus Christ statue and beautiful sunsets. Room is very well furnished, modern, equipped with all facilities, clean, and cozy. Staff is very helpful, friendly and kind. If not this hotel and the perfect staff I wouldn't be able to visit all the attractions of the beautiful Lisbon. I think the hotel SMY is the only hotel I know that has free shuttle for its guests and gets them to the city centre and back and even more, the driver is a very pleasant guide who tells very interesting and unknown facts about the Lisbon. The hotel has a gym also free for the guests. I recommend SMY hotel to every tourist wishing to visit Lisbon! Love SMY!

Nothing

Nice location, not noisy, the staff were helpful. First we didn’t get the room with a balcony we paid for but the hotel went an extra mile and provided us with a feee upgrade to a nicer room when we addressed the issue. I also asked for a sewing kit and the receptionist gave me their last one and I was able to fix my outfit

Nothing not to like.

Great staff very helpful and polite. Loved the shuttle bus to the centre of town! Enjoyed the buffet one evening it was very tasty and complimentary Port was a lovely touch.Hotel not overpriced. No QR code on the fridge so didn't use the mini bar Thanks Serge for going above and beyond behind reception 👍

Nothing negative happy to stay here again!

Staff was super polite and super helpful what we really appriciated. Breakfast and dinner were rich with lot of fresh produce.

Some dirty spots on carpets, some rust in bathroom, pillowcase without closure and pillows has limited firmness, but these were only tiny issues

As we arrived to the hotel, they told us they had an issue with the tubes and our room was affected. But the staff handled the situation in excellent and professional way with high focus on customers. We have been moved to a different hotel and superior level room. Thank you to the hotel team for such handling the situation with such care.