Staff was very kind and helpful. Mini bar prices were surprisingly low. Hop on hop off buses were only a 10-minute walk away. Nice restaurant in hotel and others in neighborhood. Italian restaurant two blocks away; Vietnamese only a block and a half. We had a terrace room which had furniture, ornamental lights, and a great view of the city. Large number of tv channels in multiple languages, if you need some time in the room away from sightseeing.

Roof top bar as closed. Elevator to floor 8 was out of order. Had to take elevator to 6 and walk up. Not normally a problem, but husband has mobility issues. Staff worked with us to make things better, letting us use the staff elevator.

Affordable option in a perfect location with close proximity to cafes, restaurants, public transport and groceries. The room was very comfortable with complete amenities. We were very happy with the experience, especially with the very accommodating and polite staff. Everyone is warm and welcoming. Special thanks to Annie for finding a solution on our request for early check-in and late check-out, considering our odd flight schedules.

Nothing at all but it would have been really great if the gym had some weights.

The room was nice and clean, the staff were helpful and friendly, the metro connection from the airport to the hotel is perfect, though you need some 10-15 mins walk to the hotel from the metro station or to get a short bus ride from metro station to the hotel. The hotel itself is in a nice and quiet place but to get to the city center you need quite some walk down the hill.

No bus/metro/tram station near the hotel that takes you straight to the city center.

we took the suite. amazing value for money. very comfortable with many windows and mini rooms (living room, dining room and bedroom) bed was comfortable. staff were very helpful and nice. gym was nice and rooftop was very cool. breakfast was very good.

the location is not optimal but also not too bad, just couple of minutes walk from Eduard vii park. toilets are not ventilated.

Good location near to bus stops to get to main station and town. Clean and comfortable. Breakfast was really good plenty of choice .

When coming back to the hotel in the evening on 2 occasions the bar staff weren't anywhere to be seen so had to wait quite a while to be served. On last evening gave up and went to bed . Also no milk in room for tea and coffee and no normal tea bags (took some from restaurant) .

Fantastic room, big and highly comfortable with a small couch and working desk. Perfect to rest and perfect to do some last minute working as well. Key people superbly friendly and proactive. Great location too in a very quiet street. Broad amounts of light coming in - Superb!

Nothing. Everything went smoothly well. A tiny mistake in my room’s type was promptly and positively solved by the superbly educated lady at the front desk

The room has enough space and is clean. We really liked the location of the hotel, not too busy and quiet but with lots of good restaurants. The botanical garden nearby was really nice, only a 5 minute walk from the hotel.

Nice location, not noisy, the staff were helpful. First we didn’t get the room with a balcony we paid for but the hotel went an extra mile and provided us with a feee upgrade to a nicer room when we addressed the issue. I also asked for a sewing kit and the receptionist gave me their last one and I was able to fix my outfit

Nothing not to like.

The location is perfect, close to the university I had a conference and to the park. Room 512 is very comfortable with the view on Jesus Christ statue and beautiful sunsets. Room is very well furnished, modern, equipped with all facilities, clean, and cozy. Staff is very helpful, friendly and kind. If not this hotel and the perfect staff I wouldn't be able to visit all the attractions of the beautiful Lisbon. I think the hotel SMY is the only hotel I know that has free shuttle for its guests and gets them to the city centre and back and even more, the driver is a very pleasant guide who tells very interesting and unknown facts about the Lisbon. The hotel has a gym also free for the guests. I recommend SMY hotel to every tourist wishing to visit Lisbon! Love SMY!

Nothing

Great staff very helpful and polite. Loved the shuttle bus to the centre of town! Enjoyed the buffet one evening it was very tasty and complimentary Port was a lovely touch.Hotel not overpriced. No QR code on the fridge so didn't use the mini bar Thanks Serge for going above and beyond behind reception 👍

Nothing negative happy to stay here again!