Staff were very pleasant ,friendly and helpful.Comfortable large bed and quiet room.

Whilst bar food is available and of good quality we felt the lack of a a la carte menu in a 4 star hotel disappointing. A daily set menu is only available for the restaurant which limits ones choice considerably. Many people have mentioned the breakfast and especially the poor quality scrambled eggs.How can a chef do that to a simple egg? The suite room could benefit with a television in the seating area and not just the bedroom.

Very friendly personel, good luggage storage, The breakfast was very nice, especially the pancake-machine was favorite of my children! There is also a excursion desk at the hotel

The swimmingpool on the roof... for such a big hotel, it is really a small pool with a sign maximum of 4 (!) people at one time in the pool... There is another pool inside but it is obliged to wear swimcaps. No help with carrying luggage Very far from city-center 30 minutes walk. Would be nice to have local products at breakfast such as pineapple

The breakfast was great in terms of variety! I’m glad they accommodated for people with allergies. The staff was super helpful and friendly.

I’d prefer if the vegetarian/vegan options were separated from the other options. The mushrooms and eggs were a little bland. I was hoping there were things like a kettle or an iron in the room but unfortunately not.

we like the Hotel, the room was great, the reception was great, the bar was excellent.

i had breakfast every day, mostly cereal and fruit, pancake. Coffee was great. What we didn't like was scramble eggs and bacon was not cooked properly. cream cheese (like Philadelphia) should be on the table people love to spread cream cheese on the bolo levedo or english muffin. Please upgrade these foods. Thanks

The room and bathroom were spacious and comfortable. The location is a bit outside the city center, but still within walking distance. There is a grocery store and a few bakeries nearby. The hotel doesn’t have its own parking, but you can park for free on the street. If all parking spots are taken, I noticed that there are quite a few available in the nearby streets as well.

The hotel was fantastic. The staff was really helpful, the spa is well worth the cost (in '23, <10€), and the bar/restaurant was not only great but not too expensive. If you're planning to explore and your comfortable walking, the location is ideal. Additionally, it is a great location for taxi pick-ups and drop offs because it is pretty central.

Unfortunately, likely due to the high humidity in Ponta Delgado, the gym equipment (iron) was in rough shape and required significant caution (lots of rust). Separately, it would have been nice to have the option for room service. The hotel didn't offer a shuttle service, but had a partnership w/the local cab company. This was fine, but the 6 minute ride to the airport ended up being pretty expensive (~20€). Not the hotels fault, but it'd be worth exploring shuttling options and/or guest discounts.

The breakfast/dinner and service was on point, room was clean and quiet with a great view of the sea. The staff are very friendly. The hotel was comfortable and close to supermarkets

The coffee machines take a very long time to make your chosen beverages, resulting in long queues. Also the coffee itself was not that great, The pool upstairs is very small

I like the SPA. This is not the first time. But it needs some TLC.

The SPA needs some important. It should have a toilet in the SPA. The sower is in need of attention. The jacuzzi and hamma should be warmer. And the lighting of the facility should be lower and reduce the brightness, it is too bright. And some music would be nice too.

The rooms were bigger than I was expecting, also mentioning the bathrooms. Everyone was warm and welcoming.

The room was excellent but we didn't have plugs on the wall beside our beds, though it was under the table. The breakfast didn't have a lot of stuff to eat, but it was enough to keep us full. The rooftop pool was tiny and the doors were locked so we didn't end up there but there is a pool in the negative first floor available.

A very nice hotel with a great gym and spacious rooms

- not flexible with check in. I would have paid for early check in. But telling me there’s no chance before 15pm although there were even free rooms the night before and on my date of stay didn’t feel flexible at all. - all the other stuff beside that lady was super friendly