The hotel is in a good location, and the staff are extremely professional and helpful. The check-in and check-out processes were smooth. Special Thanks to reception. The breakfast team was also very attentive and friendly. A tip box needs to be placed in the breakfast area. room and bathroom size is good. There is a minibar and safe box in the rooms. The room was quiet, there was no noise.

The hotel is old and needs renovation or updating. The room window and TV are old and small. Breakfast is not enough, and there are very few options. For example, there are no tomatoes, cucumbers, or boiled eggs. With small changes, the hotel can improve a lot. For example, the curtain rods in the rooms can be replaced (they are old and dirty), the breakfast buffet can be rearranged (the space is not well used), and the pictures in the breakfast area can be changed (better with city view photos). Some vegetables, pancakes, and hot food can be added to the breakfast. A small luggage room can be built next to the bar, and the wardrobes in the rooms can be repainted etc.

The location of the hotel is excellent for seeing the main sites in the 'old' city. We walked to everywhere that we wanted to visit, apart from the Foz do Doura. We travelled on the tram to Foz do Doura. It was a lovely ride along the river. Even though the hotel is close to the city centre, it is very quiet as well. The breakfast is exceptional; good quality food and so much to choose from. The manager/waitress in the breakfast room during the week was extremely helpful. She explained to new guests where everything was and said they should ask if there was anything else they wanted. She could communicate in several different languages, fluently. A lovely lady! We had a standard double room, which was clean, pleasant and had everything required in a hotel room. The Guarany restaurant, which was separate to the hotel but associated with it, was recommended on our first night. It was very good and we had a meal there on two further evenings.

The coffee served in the breakfast room was from an urn, so it wasn't exceptional. Although our room was cleaned and tidied well, the tea bags were not always replaced and there was no milk provided. However, I did find out that more tea bags could be obtained from reception and they also had milk cartons. Disappointingly, our room wasn't serviced on one day; it had been overlooked. The receptionists did apologise and offered clean towels etc. but the chamber maids had finished by the time we noticed, having been out all day.

Beautiful, old building, with modern amenities. Our room was very comfortable, with excellent shower and bathroom, and was kept clean every day by great housekeeping. The hotel is very well situated, with the river and the main attractions in walking distance. All the staff were friendly and efficient. A special mention to Carla in the breakfast room. The breakfast selection is very good (especially the wide choice of delicious pastries and cakes!). It was a joy every morning to be met by Carla, and when we had an early check-out on our last morning, she made up a bag of breakfast goodies for us. Thank you.

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Beautiful building, exceptionally friendly staff, extremely central location.

My room (105) was next to the breakfast room, and it was noisy in the morning due to it.

From the location everything in the old town is close. Hotel condition is very well maintained. Staff are excellent, caring, and reception was always staffed even at night

Immediately opposite and above the Hard Rock Cafe, a music venue plays VERY loud booming music until 10 or 11pm some nights - but not all. There is additional sound prevention on windows but the wall also vibrated with strong bass. I don't go to bed early, and I liked the music, so good for me. However I don't think it's correct for the city to have a loud music venue with windows open that's immediately opposite such a lovely hotel.

The hotel location is superb for Porto attractions. The only drawback were the steep hills to walk up after a lunch by the river. Taxis are freely available, however, and cheap. The hotel itself is impressive, staff are friendly and helpful. The only drawback was that the hotel bar and restaurant were closed throughout our stay. There are many good restaurants and bars nearby, however, so this wasn't a major drawback for us. The room we had was spacious and kept spotless by staff. Al in all, we enjoyed our stay and would recommend it to all.

The lack of a bar and restaurant

location

the lack of soundproof between the rooms. It was like the person from the next door was inside my room. for some reason there was no minibar, when it was stated on the room amenities that there was. Not mention there was still hair in the shower room from the previous guest.

This Hotel is just perfect. Its very central, a little difficult to find at first. It is spotlessly clean, staff are outstanding and so helpful with perfect English. Its old style and quirky, we were told it was previously a convent!!!! Room was perfect, very clean, double windows so you can close them and use air con but we had very little noise from surrounding area. Breakfast was fabulous, plenty of cereal, fruit, cold meats, cheese, yogurt, breads, pastries, scrambled egg, bacon, juices. If you are coming from the Airport take the Metro direct to Trindade station, walk out of station and head for the centre, about 10mins walk when you meet the next Metro named Aliados. (if you are feeling very brave you could change lines in Trindade to Aliados) there is a big square there with PORTO in big blue letters....the hotel is very near there, but ask somebody...its all little side streets which can be very confusing.

there was nothing to dislike

Excellent location in the heart of Porto, The hotel was comfortable and the staff were superlative. The breakfast was more than adequeate. There were no frills (e.g. courtesy slippers, lotions, etc.), and so this hotel warrants its three stars.

The en-suite bathroom was unsatisfactory in the two different rooms that we occupied over five nights, with only a telephone shower mounted above a bath. Therefore considerable care needed to be taken in having a shower, having to step over the side of the bath. In one of the bathrooms, the push button switching the water supply from the bath to the shower kept slipping, cutting off the supply to the shower. In the bathroom provided with the room for our last night's stay, the holder for the telephone shower did not grip the shower head and one hand had to continually hold the shower head. An upgrade to the bathrooms of this hotel is long overdue.

Great hotel with lots of character, the decor in the entrance and corridors is amazing, there is a residents room with large TV to relax in.The staff make this hotel, they are welcoming and stand and greet you and exchange pleasantries about our plans every time as we retrieve our key, creating a warm atmosphere. The hotel is very clean everywhere, daily change of good quality bed linen and towels, the bed was comfortable. The bedroom was quite dark, the windows are soundproofed which work well, but if you want to leave them open at night it can be noisy, there is air conditioning in the room. There is plenty of hot water and the shower wax powerful. We were dissappointed that the bar is not open, they should advise this on booking, as it has not been open for a long time, however there are plenty of restaurants/bars close by. The centre is a 2 minutes walk and it is a 10 minute walk to the main bridge with lots of attractions and shops on the way. The metro to the airport is a 10 minute walk away from the hotel and takes 30 minutes.The breakfast was excellent, plenty of freshly made rolls, pastries, fresh fruit/ yougurts cold meats etc and a hot food option. The breakfast staff ladies worked effortlessly, they were welcoming and friendly, Karl was so happy in her work, she spoke 5 different languages and had time and a smile for everyone. We would highly recommend staying here for friendliness, cleanliness and value for money, we will be back, thank you to all the staff here who make this hotel the place to return to.

The bar was not open