Good variety at breakfast, something for everyone. Room was nice and clean, mini bar nice. Pool etc was nice .

All the lockers where broken when we went for a swim, doors hanging off, so had to take everything to yhe poolside. Partner took a bottle of water as he is type 1 diabetic and gets thirsty after a swim or steam room, but due to a gypsy family being in the pool area, that got pinched a d thrown in the pool by their kids, a d then they filled it up and pure some water on another guest as they walked by. It would have been better if there was a member of staff keeping an eye on things around the pool area.

The breakfast buffet was hot and plentiful, a good selection of everything. The staff were superb! They truly made our stay, from an evening check in, to breakfast and dinner, we couldn’t fault the staff. My 7 yr old son has food intolerances and the staff were knowledgeable and accommodating, with food he could eat! Even the chef popped out to chat with us, making us feel reassured. The room was clean and adequate for our needs. We used the pool in the health club, this is the only area aesthetically letting everything down as the changing rooms and pool are in desperate need of an overhaul. Such a shame this has been neglected. However the kids had a wonderful time in the pool! You won’t be disappointed with this hotel for families, the staff exceeded our expectations and made our stay a wonderful one :)

I booked a family room on the day of arrival and the sofa bed wasn’t made up when we checked in late. However the receptionist was quick to rectify that and we slept well.

Jose on the desk was very helpful. Unfortunately our family room didn't have the second bed ready and then it wouldn't come out even with help of staff. So we ended up having to move rooms at midnight which was a bit annoying with two kids so everyone was a bit tired. Not sure what went wrong with booking.com and the hotel - by the sounds of things it was on the holiday inn side as they knew it was 2 adults and 2 kids. All a bit exhausting but it's a good hotel, convenient++ if driving. Too tired to use the pool in the morning as planned but that seems a bonus

Room not made up properly

Very pleasant experience from the welcoming emails to the physical signing out at Reception. We were made to feel special. Everything ran efficiently. Room squeaky clean and sparkling with comfortable beds (twin). Breakfast superb with lots of choice. The Health Spa was an added bonus... BUT...

The Health Club was an added bonus but, although the Pool itself was well used, and maintained, the surrounding areas (changing rooms & lockers, showers, toilets, immediate surround to the Pool) were not in keeping with the high standard of the accommodation offered in the Hotel. These areas all looked 'tired' and in need of a re-furbish.

The hotel was lovely, staff very friendly, the hotel was in a nice area and the atmosphere was calm, not too busy and friendly. I travelled with my autistic daughter and my young son as we were travelling to London for assessments, great location, we have actually booked again at the same hotel as we are in need to travel to London again at the end of the month :)

WiFi wasn’t a great a connection but the TV’s are smart TV’s so we were able to stream a Disney movie on the tv for my children which was a big bonus as a lot of hotels only have freeview & the children have to watch their iPads, it was nice to be able to watch a film as a family rather than feeling separated in a small space :)

It’s a nice lay out as you walk in. Restaurant is nice. Little over priced for the quality of the food. Kind and happy staff but a little slow on clearing plates. We had to grab their attention after quite a while. Swimming pool has great opening times starting at 7.30am. Needs a lick of paint and is rather outdated. Rooms were nice and exceptionally clean. Shower and hair products nice. Would appreciate a conditioner included too though. Not great instant coffee. Which is always a bit of a downfall provided in rooms.

Swimming pool and changing facilities outdated.

After a very hectic day at Harry Potter Warner Studios, the hotel was only a very short drive, max 10mins. The staff was extremely professional & polite. We ate in the restaurant for our evening meal. Coming from Manchester, the prices were higher than back home but the quality was excellent. We also had breakfast, the range of items were spectacular. There was the usual cooked breakfast, cereals, continental breakfast, fruit, yogurt, porridge......the list was endless 👌 It was my son & myself using the hotel, we asked for twin rooms on the ground floor with disabled parking. The room was spotless, the beds were very comfortable & the bathroom facilities Inc body wash & shampoo which we thought was a very lovely touch. The towels were the purest white, lovely & soft, beautifully presented. Would definitely recommend Holiday Inn in Hemel Hempstead if you need a stay over after visiting Warner Studios 👌🥰

Great location for Harry Potter World. The hotel was clean, well staffed and maintained. Breakfast was really good for a family of four and included within our booking. Dinner was good and what you would expect from a hotel chain. Our room again was clean and layed out for us for when we arrived in the evening. We had a great night's sleep and there was no noise from other rooms which was ideal. The pool facilities could do we a revamp as showing its age, but I suppose that's for the actual hotel directors to spend the money on it if they want to make this hotel amazing. We had an hour slot for swimming in the pool and that was perfect for the kids and towels were provided. There's lots of charge points and tables to work from if needed also. Overall we would definitely stay here again!.🙂

Just pool facilities need a revamp.

The location was good, staff in the morning in restaurant where so much more attentive then in the evening

In the evening, the restaurant was empty with one other family, we got sat right next to them , chairs touching! It was so awkward. Sat for about 20-25 before someone came to take our order we hadn’t even been given menus. Ordered, the wrong drink came. Then we ordered food after the girl said she had asked her colleague to take Our order but she hadn’t, another 20ish min wait. Food was ok. It was just frustrating with a child who was hungry after being sat in the car for 4 hours travelling. There was about 5/6 members of staff just wondering around aimlessly, didn’t check in once.

Location of hotel was very convenient for the purpose of our journey. Room and bathroom were spacious and bed comfortable. Room itself was a little cold and the heating controls were not that responsive. Public areas were very good and quite stylish. The conservatory area was impressive.

We had to change our room as there was a strong smell of smoke in the first one. I would have preferred to have had a stand alone shower rather than one over a bath. Especially as there was no plug for the bath. Evening meal was ok but I had expected a higher standard. At breakfast things ran out, including crockery, and there didn’t seem to be staff dedicated to replenishing things.