Choose this property for its location near to the Harry Potter tour. Staff were very professional and friendly. The room was bigger than expected which was a pleasant surprise.

There was not a separate residents lounge - we were told by the staff that the only place available was the seating area in the reception area. Whilst pleasant enough the problem was, when people were coming in or going out via the main doors there was a cold draught making it uncomfortable to sit - it was February! Also there was a wedding party of which those attending congregated in the reception area - making it not a relaxing time. We stayed two nights - we sat in the reception on our first night after the evening meal but went to our room on the second night.

Staff were friendly helpful and welcoming going above and beyond in all areas. Grounds were beautiful but walks could be more accessible and longer with paths but beautiful views from dining room. Excellent in accommodating my vegetarian and dairy intolerance above and beyond. Food was the best I've had in a long time so fresh and tasty they nailed it ! Cooked breakfast good variety and very well cooked fresh and hot.

Carpet in our room could do with replacing room was a little tired but good for price we had a twin room. Missing sink plug and phone to call for room service which staff told us had been pinched! Just minor things that wouldnt stop me going back.

We loved the grounds and facade of the property - a lovely setting. Fantastic and helpful staff.

We purposely upgraded our stay to have a Manor House room which was generally lovely: large and comfortable. However, it was sad to see and was letdown by the rundown and neglected hallways/staircases: broken balustrades, tired and ripped wallpaper, out of place fittings (not in keeping with the property age/character); a rather bad smell lingered in the staircases. A bit more attention to detail and up-keeping has gone amiss in these areas which is such a shame. It made us wonder the state of the room before we got to it! Fortunately, the room was generally good although there were a few minor prior damage (iron mark in carpet), water damage and decor/faux-pas’.

Ratify building and grounds. Our 3rd stay here. Offers great value for money. Staff were excellent and a credit to the industry. Breakfast was also very well liked even if people struggled with juice dispenser.

Biggest problem with both rooms was the lack of power / blocked shower heads. There is a strong dribble rather than a proper stream of water. I had to stand on the plug to get close to the water!!! Suggest maintenance soak them one by one in white vinegar overnight to breakdown calcium build up OR replace them!! The corridor carpets to the rooms definitely needs cleaning more often.

Large rooms , good location for visiting Warner Bros Studio Harry Potter. Warm …

…we had mailed the hotel asking for rooms close to which I received a reply to say that it was ok . On arrival rooms offered were not even on the same floor with no chance of changing until I said we won’t be staying then and then started looking for a different hotel . The receptionist quickly found two more rooms close together . It would have been better just to sort it without upsetting the guests . Rooms were cleanish but ageing in decor . There was black mould in the shower and curtains were missing rings . We had to ask for extra pillows , we were snapped at saying we would be added to the list . Room service was rapid and the two young men were exceptional .

The hotel was beautiful with fantastic grounds. The bed was comfortable, and the room was amble in size. The bathroom had a bath and shower, which was welcome after a long drive. The staff were welcoming, and the breakfast offered a vast array of choices.

The venue does say in their important information that it is a wedding venue. However, the noise on the corridor was very loud until it was gone 1am. There was also a very loud disco (though this did finish by 12 midnight). I was disappointed to find upon arrival that the price I had paid through Booking.com for room only, would have got me half board if I had booked direct. Infact, I actually ended up paying almost £90 extra by not booking direct with the hotel, by the time I had paid for my breakfast too. Moral of the story, check the pricing before you go.

Breakfast was good, and plentiful, one of our party was gluten intolerant and gluten free muesli was available and bread was supplied on request. The staff were very helpful and accommodating. Evening meal was very good the steak was cooked perfectly and melted in your mouth. The heating wouldn’t work but on approaching the reception the manager went above and beyond to remedy the problem. All in all the Shendish Manor was a great place to stay the staff are a credit to the company and what niggles we had were put right very quickly. Special mention must go to the manager who was on duty on the afternoon of 22nd April, who, while training two new colleagues, still managed to take time out to support us with our problems and remedy them.

There was no view from the window, which we were advised about on check in, and we discovered it was actually a fire escape. We requested a disabled room, and the bed was far too small for a couple, especially one who has mobility problems as it was fitted between shelving which made it very difficult to access the shelf to put a cup on. There was also a shelf at the back which we kept banging our heads on. I came away with several bruises on my arms from turning over during the night and banging into the sides of the cupboards.

The building and the grounds are beautiful. The restaurant is lovely and the garden views are great. There is plenty of parking. Check in was simple and our room was ready soon after arrival. The area is off the main road so is very quiet. Even a wedding in the building did not really disturb the peace.

The bedroom was comfortable though fairly basic. The peeling paint on the bathroom ceiling was not a good look though everything worked well.

Some previous reviews said the decor was a bit tired. I did not find it so. The room I had was very well refurbished, and well maintained. The main hall and reception are decorated in a manner reminiscent of a club, which is entirely appropriate for a country house built in Victorian times, with gardens laid out by a famous designer of that period. Its a bit remote, since the adjoining village is very small, so the half board deal is in my view good value.

The first key card did not work, and the operation of the key cards in the doors is a bit hit and miss. Its a long walk back to reception when the key card does not work. There is a small symbol on the card identifying which way round to insert it, but the staff did not explain this until questioned.

A decent sized room was great - comfy bed. The restaurant had a good selection of high quality food all freshly prepped and served by very busy (not enough?) staff who were pleasant but run off their feet. Reception staff were helpful and polite and happy to chat.

Bathroom had flaking paint - which is a suprise for such a lovely old hotel. Some of the guests had delusions of grandeur - MASSIVE turn off for me - but it's hardly the buildings' fault!! Could have been exceptional if there was a gym/pool/sauna etc like most chains operate.