Great location for the City, and in quiet road, away from the main road noise and bustle. Really spacious rooms with good size twin beds in this case - loads of room to spread out and a lovely view of Tower Bridge. Room and bathroom, and communal areas of hotel were spotless too. We had the breakfast too, and it was well worth it - a varied buffet, plus fresh cooked dishes. All good quality and really enjoyed it.

Air con didn't work and when we reported it, no one came to fix it. Not a huge issue as could open the window (rare in big hotels often) and was in a room overlooking a relatively quiet courtyard, it wasn't a sweltering night luckily. Bathroom in comparison to the generous and modern room, was a bit tired/dated and very small.

This is the best hotel I've ever stayed at. The beds are amazing so comfortable the location is excellent a 1 minute walk from Tower Hill Underground station. There's a Wetherspoons round the corner aswell. I had the breakfast buffet in the hotel and it was amazing, highly quality ingredients i.e sausages toast butter. Pastries amazing! Everything is on offer that you would want. All the staff are fantastic especially the older Philippino Man who worked in the breakfast buffet on Monday 30th was super jolly and friendly. Can't wait to stay again. Keep up the good work. There is a really nice little park opposite the hotel and the neighbourhood central, safe and really nice. Near the Sky Garden also and right next to Tower of London. There is an ancient Roman wall right next to the hotel at the back aswell which is fascinating.

Fantastic location easy access to underground. Great room with a view of Tower of London. Very spacious room . Very good choices at breakfast especially the omelette station. Staff extremely pleasant.

Enjoyed pool and facilities but didn't think the padded cushions on reclining beds practical as very wet where people had sat on them in swimwear.

Amazing location (right next to the Tower of London and close to local amenities, public trasport), superb breakfast, jacuzzi, steam sauna. Very friendly and respectful staff (Negin, two other ladies at the check-in desk, Constantin, and the Chinese gentleman at the breakfast desk). Excellent value for money—I would recommend it to everyone for sure! It exceeded my expectations compared to other hotels with similar facilities!

Great location close to London Tower, plenty of restaurants nearby, close to hop on-hop off bus stop, decent neighbourhood. Staff was very accommodating to our needs, we had a couple of requests related to comfort, they have been addressed promptly. All in all, it’s been a great experience.

The room we were given was next to the elevator, every 20 seconds or so you would hear a lound bang, whenever the elevator stopped. The train station right outside the window just made it worse. I’ve notified Reception, they were very kind and moved us to a much better room. So no bad feelings whatsoever, just don’t get room 631.

We were upgraded to an executive suite after our original room turned out to be as hot as a sauna and impossible to sleep in. The staff were helpful and quick to sort it out for us. The suites on the 12th floor are lovely — spacious, with amazing views and the added bonus of a balcony, which was a really nice touch. It was a short stay, but we thoroughly enjoyed it. The price was also very reasonable for the area. I’d definitely come back!

The original room we were given was unfortunately not up to standard — it was inhabitable and still had drinks and sweet treats left behind from the previous guests, which was disappointing. However, I have to say the staff were absolutely lovely and very accommodating. They promptly addressed the issue, cleared everything away, and moved us to a much better room without any fuss. Their helpfulness made a real difference to our stay.

Cheap, leathery pillows on the bed like something a cheap motel would offer. No pillow menu though apparently we could have requested feather pillows

A good location right by Tower Hill station. The room was clean and comfortable if not particularly large. Swimming pool was a good size although they had lane swimming down the middle which made it feel more cramped than it needed to be. The breakfast was good and we enjoyed the bar area which was cosy and not too busy. The reception staff were particularly friendly and welcoming.

We tried ordering food from the bar but were informed that half the bar menu was no longer available (and it had been still on the menu since Christmas despite being no longer available). They also didn't have any crisps or snacks that we could have either so we ended up going to the place opposite!

The hotel was stunning, and the spa and pool area was so relaxing. Amazing location, very close to tube station, and we had the tower of London on our doorstep.

Unfortunately, there were 3 lifts, but 2 were out of action, we were on the 8th floor which meant having to wait for long periods of time. This was the only downfall to our stay.

This hotel is the best i have stayed in for a long time. From the staff at check-in who, after we arrived very late due to a delayed flight, sorted a room for us. This room 1203 was amazing with great views of the Shard and the gherkin. The hotel is situated 5 minutes from the Tower of London and Tower pier, 4 minutes from Tower Hill tube station, so all of London is easily accessible. There are plenty of bars and restaurants in the vicinity . Great breakfast served with plenty of choice, and the food in the restaurant was excellent as well. Staff were very friendly and helpful. This hotel is well worth a visit.

Nothing