Breakfast was ok. The pool was lovely. Staff were exceptional, always friendly and helpful. I booked for three people online, checked that there was extra bed for our child, also put this in the booking request. It wasn't and they wanted another $100 for the extra bed per night.This should be made clear in the booking, there was no mention of extra cost at the time of booking. It made for an uncomfortable stay.

In general nice hotel, but with room for improvements.

Check-in area 1st floor next to the restaurant, not enough check-in counters Gym very poorly equipped, one of the worst 5 star hotel gyms I have ever seen. Aircon and light control unit quite complicated, especially for older people, additional option to switch lights on and off manually recommended Windows are soundproofed, the doors are not, you can hear every cough and conversation from the floor.

*The lack of any chair in the room. *Complicated high tech system for switching off the room lights.

We booked the Crystal package which gave us breakfast on the 9th floor just down the corridor from our room which avoided the busy restaurant area next to reception. The manager ‘Gladys’ was very attentive ensuring we had topped up coffees and anything we wanted for breakfast. The 9th floor restaurant was spotless and excellent value for money offering afternoon tea’s and cocktails small buffet in the evening! Nazri the concierge was impeccable, knowledgeable with no task or request any trouble.

Our room lighting was controlled by a digital panel on the wall. This was situated between the bedroom and the bathroom meaning you had to get out of bed in the night to use - rather than the traditional bedside controls!

We loved this hotel and would book again. I am a thorough checker of reviews and blogs of places and this was rated 7.9 when we booked as we couldn’t afford a better place around New Year. I booked my parents into the Kempinski down the road as they had more money to spend and it was rated higher. So we went not being sure of what to expect. But honestly, this hotel was fabulous. And compared to the Kempinski, we all agreed this was better. Fabulous location. Spacious hotel room.

We were staying over new year which is also my birthday and we hadn’t booked the hotel rooftop party before we came. They couldn’t accommodate us which I found disappointing but ultimately our fault for not booking sooner!

The Grand Park City Hall is a solid choice that fully met my expectations. The hotel offers comfortable accommodations, good service, and a convenient location, making it a reliable option for a stay in Singapore. While there were no standout surprises—either positive or negative—everything functioned smoothly, from check-in to check-out. The rooms were well-appointed, the facilities were well-maintained, and the overall experience was pleasant. If you’re looking for a hotel that delivers exactly what it promises without any unexpected issues or highlights, this is a good option.

Absolutely loved our stay - it exceeded our expectations in every way. Check in was smooth & we loved the little welcome note and details in our room to wish us a happy first wedding anniversary! The hotel itself was lovely, very clean and brilliant facilities. Our room was heavenly - the bed was so comfortable! Breakfast was brilliant, loads of options and great quality. Best of all, the staff were all amazing - friendly, helpful, polite and 10/10 service. Thank you for having us, you made our stay in Singapore - we would definitely stay again & will be recommending you!

Only small improvement would be that we couldn’t set the air con in the room to stay at a consistent temperature, the temp kept rising!

The location of this hotel is excellent - it's within walking distance of several shopping centers and also food markets. For other touristy things, it was a short Grab or Taxi ride to those locations. The hotel is clean, well maintained; the room is very spacious, has great linens and thoughtful/functional furniture, the swimming pool area is lovely.

Hotel was able to do extended checkout for everyone else in our traveling party (4 other rooms) except for us. The pool is outdoor and not heated, so on a cloudy day the water is way too cold to go swimming.

Having landed from a long haul flight with young children in tow, we were delighted an early check in could be accommodated. This really was outstanding for us as we desperately needed some rest upon arrival. The kids were gifted with some sweet treats in the room which was a lovely touch. The pool was great and the kids enjoyed it very much. The staff were friendly and helpful especially the porters on the ground floor who helped us get taxis.

The only minor thing was the miscommunication about breakfast times. On the welcome letter it stated the wrong times, which only came to light when arriving for breakfast when it was in fact finishing. However, they were kind enough to allow us to eat albeit it was a bit rushed since they were clearing up and the kitchen was closing.

The room was really spacious, clean and super quiet on a night. The bed was huge and very comfortable. The location was excellent for us, about a 15 minute walk to the main attractions but also has a train station really close and we used that constantly throughout our stay. Also loads of great food places nearby and we found they were less touristy which meant authentic food and great prices.

The room did have much of a view but we weren’t fussed as we didn’t spend much time in there.