The location of this establishment is ideally situated, allowing for easy walking access to all areas of Old Town. The front office staff and bellboys consistently provided exceptional support, surpassing my expectations in every way. Special recognition is due to the group leader, Mai (Mina), whose sincerity and willingness to assist were truly commendable. Her dedication to ensuring our needs were met was outstanding. In my 40 years of staying at various hotels, I have never encountered a team as exceptional as this one. Their commitment to customer satisfaction is truly unparalleled.

Lights in the room should be brighter. Should have 2 entry keys to the room readily available for each room.

During our 4 day stay, the daily breakfasts were delicious with a wide variety of offerings. Overall, the staff were excellent. Tracy, Sophia and Anna were helpful and friendly. In fact when we had a problem with our transportation from SaPa to HaNoi, Anna stepped in to help and resolved our complaint by arranging for the transport company to give us a 50% refund. You can't go wrong with this staff.

Although the room was spotlessly clean and the bed comfortable, the room was a bit small.

We loved this hotel! Bear in mind, it's in the middle of the old town of Hanoi, which is a manic, loud, chaotic and overwhelming place until you get used to it as a tourist. But it is the area for most first-time tourists in Hanoi, so this hotel's location is absolutely perfect. What we particularly enjoyed was the staff of the hotel. I don't know how and why, but the entire team (reception, restaurant etc.) was made up of young people who all spoke English very well (very rare in Vietnam) and they all seemed to have come out of the same hospitality school. The whole setup felt like it was some kind of a youth group project to run a hotel and it worked very well! All members of staff were very helpful when we asked for advice and directions and they make a serious effort to smooth your stay in Hanoi. They were very helpful in arranging transportation and other requests we had, and when there was a small misunderstanding in one of the bookings (nothing too major for us) they graciously offered to cover 50% of the cost. Overall this is a fantastic hotel for visitors to Hanoi and the team running it create a unique atmosphere that combines professionalism with a welcoming spirit. I would definitely stay there again!

Our stay at Hanoi Boutique Hotel & Spa was simply amazing. The people working there do everything to make our stay unforgettable. The day before my birthday (which was during our stay here) Thruang and his colleagues arranged a birthday surprise with cake and everything. This totally exceeded my expectation. Also the new bar offers great cocktails (real cocktails instead of the often fake and sweet versions in town). Also the location is perfect and we've enjoyed a massage which was also very good. Happy to come back again soon!

Welcome drink and snack: much appreciated. Room was spacious, with a window overlooking the street outside. Although on the street side, the room was quite at night. The room and bathroom were excellent; the bed was comfortable. The room included a safe and a kettle. Breakfast very pleasant, beautiful “spread”, plus good menu “to-order”. Staff very friendly and helpful. Information sheets included a useful guide to Hanoi and a comprehensive guide to local restaurants and shops. The jacuzzi was beautiful and memorable, with adjoining toilet and shower facilities. The spa and steam room looked nice, but we did not have the time to try these.

Shower was a bath which served as a shower; honestly, we would have preferred a normal shower. The bath drainage/outflow was poor: we called in the maintenance person and he said he fixed it, but the outflow was till poor. The water was in bottles which were recycled and filled by the hotel, rather than bottled water: this was a little suspicious and we preferred to use our bottled water.

Couldn't recommend this hotel enough. Firstly the staff were absolutely incredible - so friendly, welcoming, helpful and smiley. Such a lovely team there who really put a lot of effort into making sure you had a great stay. Breakfast was pretty good, comfortable beds, decor in room quite dark but plenty of lighting. Upon check in, the staff were very clear about there being no view from our room - we knew this and didn't mind at all but just a heads up in case you don't want to open your curtains to a wall. Great location in Old Quarter, some great restaurants around and even the hotel gave us a list of recommended cafes and restaurants so that was helpful. Spa treatment was pretty good too, just a bit more expensive than a separate spa but always the way.

Nothing!

Very central & in the middle of the old town Hanoi. We had booked in for three days but ended up staying for six. We thoroughly enjoyed our stay at Hanoi Boutique Hotel& Spa. Our room was very charming & very comfortable with instant hot water. Very clean. Breakfast was amazing ,catering for Asian & western tastes. We always looked forward to the breakfast to kick start our day of sightseeing & exploring the old town. What made this hotel a memorable experience was the staff. They were so warm, gentle, caring & very helpful. I feel the need to mention Mint, Jeremy, Chloe & Neo. Beautiful people like all Vietnamese. Mint was just incredible. She took care of our travel to Halong Bay & Sapa which made our lives so much simpler & hassle free. Thank you Mint. They all deserve a pay rise ha,ha! Seriously. We highly recommend this hotel when you come to Hanoi.

We loved it. We give it a 9

The staff are the best thing about this property. They are so welcoming and will do anything they can to help you. When returning from a trip, they would greet us by our name and ask us if we had had a good day. The hotel is in a good location in the old quarter. Breakfast offered a range of hot and cold items including 5 freshly prepared items on the table menu (the rest were buffet style). The rooms had everything we required and were comfortable.

It was such a short stay but from the moment I set foot in this hotel I was felt welcome, all stay were incredibly friendly but the staff member named Lucy went above and beyond, I’ve worked in hotels over 10 years of my life and never received such amazing service from somebody. Lucy made my stay from the little things to the big, she is a great asset to this hotel. She will do great things The breakfast was incredible and very personable, staff remember your name and who you are. I also got a massage when I was there and by far the best massage I have ever had. I felt incredibly relaxed and looked after. I hope to visit again soon. If you visit, say hey to Lucy, She’s a star.

Boy, oh boy. When going to Hanoi I was expecting smell and view of mold, noises and smells from the streets. Boy, I couldn't be more wrong. It's just a magic. Starting from the beginning - I was upgraded instantly on f-o-c basis, just because why not. So I've got the deluxe street view room on top floor instead of classic (cheapest one). Ladies and gents at reception were exceptional (special thanks to Lucy and the whole crew for everything), few of them speak English rather fluently (to my shame - maybe even better than I do). Surprises do not stop here. I've checked the room - it was spacious. No nasty smells. No signs of mold (trust me, I've searched for it like a maniac). No bugs. And quite a surprise - keeping in mind, that there was a street market time (nights between Fri and Mon) - it was quite quiet. Also dash of sun light in the morning is a nice thing to have. Ok, i though to myself - maybe it's just a super-duper fancy room to fish out positive reviews, so I've came back next weekend and booked cheapest room (I knew it will be either without windows or with small one without any actual view, but that's why I've opted for it - street market, remember? Also I wanted to see if there is any difference in room quality per se (again - mold, ventilation, bad maintenance) - and again - NO SUCH THINGS! Even the cheapest one was tidy clean, fresh, no signs of mold or excessive humidity, needless to say - I've slept like a baby again. If I ever will need a hotel in Hanoi - I will not book any other.