There was no reception desk and no staff at the hotel except for a cleaning lady. However, once you figure out how to contact the hotel office by e-mail or whatsapp, they are very accommodating and helpful.

Probably more explanations about there being no staff at the hotel. Also, they send the door code by e-mail and what'sapp which you cannot get without internet access if you are travelling from overseas. They could send it about one week or at least a few days before the departure.

Hi, Arrizul Beach is very well located, right next to beach, 10 min walk to Boulevard and old town. The company has 3 hotels, Beach, Cathedral and Congress (I think), Beach is fully self-serviced i.e. automatic doors, reception via messenger app etc. Very clean. Air conditioning works very well. Parking is available at Kursaal public parking however comes at 30euros a day. All was good, thank you

Only negative may be that, on top of our room being pretty small, the room was looking to inner building hall (not inner yard !) Let’s say it was a bit claustrophobic. But for couple of days, that should pass as well.

The location of the hotel was superb for us, as it's close to the Playa de la Zurriola and the Sixt Car Rental, and an easy walk to the Old Town. The look and furnishing of the hotel is bright, modern and well-designed. Breakfast isn't available, but that's an opportunity to explore the many cafes nearby. The offsite staff were very helpful when our room entry code didn't work, and they offered us another room.

On balance, it would be nicer if the hotel were staffed onsite and the rooms could be entered with key cards instead of codes. But these are minor dislikes.

- Great check-in experience in the nearby hotel from the same chain - We were able to check in earlier for free - Clean, modern rooms - Mini fridge in the apartment - Daily cleaning - Great location

- No kettle in the room or in common space

Fantastic property, exactly what we needed. Very close to zurriola beach. Lots of bars and only a short walk from old town. Smaller hotel linked to main hotel 5 minute walk away who were really helpful and allowed us flexibility with checking in and storing our suitcases. Would book again

Very clean, good location, comfortable bed, nice bathrooms

No coffee machine Badly lit bathroom mirror

Hotel fabulous and location perfect. There are tea/coffe/orange juice available in the basement each morning. We bought croissants and ham & cheese in the supermarket and were able to have breakfast each morning in the hotel. There is a fridge in your room so this was perfect. No worries regarding breakfast though if you dont fancy doing that as there are loads of restaurants nearby. You can walk to all attractions. Perfect. Just a small note to the wise. We prebooked our return bus tickets a few days before departure at the machine in the bus station to Aerporto Bilbao.. We arrived and stood at platform 5 for Bilbao. This is not the platform for the airport. It is listed as Loiu Aerporto on the screen not Bilbao. Luckily the bus had not left and we were able to change platforms. All in all a perfect trip. Food, wine, sunshine...perfect. Will definitely recommend and can't wait to return.

We were upgraded to a 4 star hotel that belonged to the same company so instead of staying at Arrizul Beach Hotel we stayed at Arrizul Congress Hotel which was 3 minutes walk from the other. Although it was a 4 star hotel it didn’t feel like it. Too small for that, even the rooms. However the staff were very friendly and we were welcome with free drinks from the mini bar in our room, including a nice mini cava bottle. We also had access to coffees, teas and soft drinks in the lobby area from midday until 8 pm every day which was great. I thought the beds were very comfy and the cleaners left the rooms perfectly clean. The location was great, a step away from La Zurriola beach. We had a pleasant stay. Overall a very good experience. Thanks Arrizul Congress and Arrizul Beach for the upgrade!

The gym. The cross-trainer made a lot of noise. Please repair that thing!! And the gym was too small and everyone eating breakfast could see you. There was a local gym that perhaps the hotel could get a deal with them so we can use it? (It’s just a suggestion…)

The accommodation was perfect for a few nights stay in Sans Sebastian. It was clean and in an excellent location.

There are no facilities on-site at all, but there is no shortage of places to eat within walking distance.

Couple of streets back from Zurriola beach & bridge over to old town. Reception staff very helpful. Plenty of cafes/bars close by. We went to Fusion Cafe for breakfast daily which was delicious. We also ate in Desy's tiny bar accross from the hotel, good food & ambience.

Room small but very comfortable & bathroom large.