We stayed in this hotel in january for 4 nights and were very pleased. Upon arrival we got a room upgrade and really liked the bigger room high up the building. Great views! The bed was super comfortable and they had everything you needed in the room. I personally loved the warm soft bathrobes. The most epic for me was the breakfast which had so many fresh, great and interesting options that it made me smile every time. There is also a lot to choose from for lactose free, gluten free and vegan diets. It is definitely the best hotel breakfast I have had. Even the coffee was good! We also ordered room service and the food was amazing and well-priced! Downstairs there is a lounge bar that has local live music playing every night. This was sweet and nice to come back to after a long day of discovering the island. Also the cocktails were very good! Overall the room was nice and quiet on our floor and we slept like babies. They have a very cool cleaning policy as well. You can choose the days on which you want your room to be fully cleaned with fresh sheets etc. And on the days you do not wish the full cleaning, you get a voucher for 3€ that will be deduced from your other expences in the hotel, for example a bar or a room service bill :)

Sometimes when we opened the balcony door and somebody smoked on another balcony, the room would quickly fill up with the smell, but it was nothing too bad because the AC cleared up the air very fast. Also, and that is not a bad thing, but maybe here people read it more, it felt like many guests were not aware that a tourist tax will be charged during check-in, that is 2€ per night per person so nothing huge. But read the booking information because all that is written in there!

I arranged this booking for my parents, and they had a fantastic experience at the hotel! They stayed in a deluxe room during the New Year and were absolutely impressed. The quality and variety of the food exceeded their expectations—both the dinner and the service were exceptional. The dishes were beautifully prepared, and the staff was truly amazing. The New Year’s animation program was a delightful touch, and they received special treatment, including a beautifully arranged table, which made the evening even more memorable. They couldn’t find a single thing that went wrong during their stay and are already excited to return next year. Thank you for making their stay so wonderful!

Clean hotel, pool , outside hotel. Beautiful design of the hotel. Free parking, delicious breakfast. Amazing view from bar in the hotel.

I pay for room with mountain view, didn't get that. shower in the room leaking. Trash you have to recycle, but in the trash can fits one bottle of drink only (others I put on the floor near trash can).

Everything was amazing, all the staff members were so friendly from the reception, to the house keeping team. It's spotless, the breakfast was great and full of options. Their customer service is over the top, it doesn't matter if you need to plan a visit, an early breakfast (they did opened the breakfast for me at 4am cause I wanted to do a sunrise hike for my birthday) and then when I came back they offered me an other breakfast with view. And then when I went in my room to rest, they brought me a bottle of sparkling wine and a card to celebrate my day. Honestly, I do travel a lot in hotels, and this team is far from the best I've ever seen. Thank you to all of them, you are stars.

Nothing.

We liked the pool/spa areas very much. The room was nice and spacious. The entire hotel was very clean and the staff were friendly. We also liked the possibility to opt out for maid service on certain days. The breakfast buffet was incredibly awesome and so was the buffet at dinner. Our stay was superb and we’d definitely stay here again!

No complaints, only remarks: The pool areas can get quite crowded and there were only limited amounts of sun beds and parasols. Our room on the 8th floor was nice and spacious but not as modern as expected from the pictures. There was no information about allergens at the buffet, however, the staff was always happy to help with any questions.

Gorgeous hotel with amazing views of Funchal.Room and view were excellent. Beds comfortable and modern bathroom. Lobby, bar, dining areas all nicely decorated and modern. Great hotel for a couple Breakfast was excellent with plenty of choice hot and cold as well as an omelette station for fresh eggs

Room was clean when we arrived but on closer inspection it was a little dusty in some areas (skirting, under bed) Guests have to pay to go in spa area (indoor pool, jacuzzi, sauna) unless you book one of the more expensive rooms. Hotel facilities should be open to all paying guests. No bathrobes in standard or classic rooms

The hotel is run efficiently and professionally. All interactions with the service team were great. Friendliness all around. Booking the deluxe package / experience was worth it: room with a nicer view and a reserved breakfast table with à la carte service which helps you avoid the usual buffet shuffle. The rooms are nice - good space everywhere and well maintained.

The mattress was like cement - I would recommend using different ones or softer toppers. Traffic is very loud when you open the room windows. l. It does not show in the pictures how many main streets actually run by the hotel. This is not the hotel‘s fault but guests should be aware. Luckily it’s not as loud around the pool area.

- Stunning studio bedroom with small kitchen and separate space we used for keeping our things/eating/getting ready etc. comfy beds, clean and we loved the eco option to opt out of a daily clean for €3 per day voucher for your bill. Great incentive! - the spa is so relaxing and an amazing view from the pool - tasty, affordable drinks and food menu - the breakfast was varied and delicious! Mimosa and Bloody Mary station an added treat for that on holiday feel. - safe car park

- honestly there is nothing I could complain about. The only thing to be aware of is as the property is above a main road, the noise by the outdoor pool is quite a lot but nothing headphones didn’t fix.

The View Baia was a beautiful, quiet hotel sitting above the city of Funchal with amazing views to the mountains and the ocean. The facilities were amazing including a fabulous spa (including indoor pool) and outside pool. The rooms were clean and there was a good sustainability policy where you could choose the day(s) you wished to have a thorough clean getting a small refund to your bill for days where you were just happy to have bins emptied and a refresh of soap/water etc. There was a small, well equipped gym which was good as being on a steep hill it was difficult to go out for a run. There was live, appropriate, entertainment every evening in the cocktail bar which was very popular (we always had a cocktail after coming back from eating out and listened to the bands/singers and it was a lovely way to finish the evening). The hotel was centrally located so was away from the very busy touristy area of Funchal (the casino and Lido end) which was much more to our tastes and it allowed us to walk into town every evening (approximately 15min walk) to eat (the hotel provided shuttles into town but we preferred to walk). We felt the prices at the hotel were incredibly reasonable (we live in Kent so this is comparative to prices in SE England) and were very much on par with everywhere we visited on the island. The staff were super helpful. Overall I would thoroughly recommend the hotel for location, facilities and ambience.

Whilst the choice was excellent across the breakfast buffet, catered for all tastes, was plentiful and was replenished regularly the cooked elements at breakfast were never very hot.

Stayed 1 week in the Junior Suite for first time in Madeira with my husband. Couldn’t have been happier with our choice to select this hotel, everything was great from the start - and thanks booking.com for the room upgrade ;) property is beautiful, our room was very spacious and clean and comfortable. There is enough parking, and the views from everywhere in the hotel are absolutely breathtaking! I particularly liked the swimming pools (indoor & outdoor) and the jacuzzi - particularly helpful after long hikes! All wait staff are courteous - we would 100% stay here again!

There was a mix up on our final day about check out time where one day it was confirmed a later time and on the checkout day a different time. The issue was quickly resolved. Not a big deal.