Great location, very close to main attractions including Jet d’Eau, the flower clock and the Old Town, as well as great access to public transport systems. Lots of restaurants and takeaway places around so lots of choices available for food. Room was spacious and clean with good facilities (looked exactly as shown in pictures). I booked a single room but got a twin room so there was plenty of storage for my items. Loved the lighting in the rooms and bathroom facilities. Staff were friendly and willing to answer any questions. They provided an international adaptor when asked (as I brought the wrong type!). Good, basic breakfast.

Beds were not as comfortable as I would’ve liked, especially the pillows. Could have had more selection of cereals at breakfast and brown bread. Curtain in room did not close all the way (although not major) but could cause concern about people in street being able to see into room, also meant less effective blocking of sunlight in early morning when trying to sleep. Room got quite warm at night. Rooms not completely soundproof as at times could hear people in corridor at night. Lastly, it would’ve been nice to have a mini fridge in the room to keep food if needed, as well as long life milk available in the room for the tea/coffee.

The hotel is ideally located, just a 3-5 minute walk from convenient transportation options including trains, buses, and trams. There are numerous cafés and restaurants nearby, and a shopping mall is close by. It’s also a pleasant 10-minute walk to the lake and the historic old town. The hotel is very clean and offers good WiFi. The service at the reception was excellent, especially Marco, who provided invaluable assistance when we checked in, helping us navigate the area and recommending places to visit.

Our room was spacious and well-suited for three guests, featuring three single beds. However, we found the beds and pillows to be less comfortable than expected. Breakfast was decent but could be improved. Some items, particularly pastries, were not refilled during our visit, and when we requested more, the staff simply said no.

Brilliant location, close to the central train station, with restaurants, fast food chains and shops within walking distance. For those in need of a caffeine fix a well known chain is on the corner if you turn left out of the main entrance. A 10 minute walk from the hotel and you are on the shores of Lake Geneva. Brilliant staff, very friendly and polite, even found an umbrella for me to borrow, when it was raining. Room was clean with bathroom and shower, a safe for your valuables, a kettle with coffee and tea.

Nothing

We were travelling by train from Turino to Geneva. We were looking for a property that was within walking distance of the train station. Also, there were three of us in our group, so we needed a room that could accommodate all three. Hotel Cristal was able to meet all of those needs.

The clerk at check-in was not familiar with restaurants open after 10 pm. Having a list of options for delivery or dining would have been very helpful after a long day of travel.

great location near the main train status, buses, trams; large, clean room; AC was comfortable, outlets convenient, and very quiet (a very important factor for me).

WiFi was weak; it was ok for email, but horrible for conference calls, WhatsApp, etc. I would come back, if they improve the WiFi. Also, the breakfast was tolerable but boring--needs more variety (e.g., some whole grain bread and rolls, maybe more cheese variety, other vegetarian options).

The location of the hotel is great with easy access to almost everything essential. Rooms are neat and generally very tidy environment. Also great to have access to public transport provided for by the hotel and very friendly and professional staff.

There was confusion with pricing as what was advertised on the website was different from what the hotel asked for. a difference of more than 150usd was too much and i felt cheated. It is important that pricing is done in a more transparent way and where usd is not accepted should be stated clearly before someone does any booking.

The staff was lovely. The room was well-sized, and the wifi worked well. I liked the breakfast area. It's very easy to access the hotel from the train station. Make sure to ask for the free public transport option when you check in.

The position of the shower head was a little wonky. If you have mobility issues, you have to climb into a high tub to bathe. Would have liked some hot food choices at the breakfast.

First thing was the position, the hotel is very central, close to the station of Geneve and to many restaurant, fast food and cafes. The room was quite big and comfortable. The hotel gave us the Geneva transport card and this was very appreciated by us; and we had the chance to leave the luggage after check out as well! Plus, the receptionists were all very kind, especially Marco :) Thanks for everything!

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The reception staff were efficient and helpful to assist in explaining the we can things to do. The rooms are very clean, modern and minimalist styled. Good bathroom layout and size. The location is right next to the Geneva train station with a 3 min walk. It is easy to pull your luggage through the metro shopping without crossing any roads. Very convenient to food and attractions.

The room is for two persons but there is only one chair. The hallways have large mirrors but there is a cracked one which has been taped up. Huge chucky room key which is strange for a modern hotel.

Clean, centrally located, pleasant and efficient staff

1. Although the ambient temperature was over 27 C, the air conditioning was not working. We were offered the lame excuse that “summer had not yet arrived”. 2. The mirrored walls on the upstairs corridors were very disorienting. 3. The light switches were located in bizarre positions and were not very responsive.