Rooms (513 & 511) and hotel extremely clean especially public areas. Location was perfect as we found all of the shops and restaurants close by. Must compliment your staff, everyone was helpful and very friendly. Tess at the lounge bar was exceptional. She started off our morning with a beautiful smile and wonderful demeanour. Ahmed at concierge was amazing. Always happy, always willing to assist in anything. All concierge staff were excellent but he was over and above.

Had no water for half a day right when I was shaving. Could shower but a noticed was sent out. Room service was ordered, soup arrived and soup bowl was still in room 2 days later on departure day.

Excellent location. Very clean, good facilities within the bedroom. Rooms of a good standard. Check in was excellent. All but the staff in the restaurant were outstanding. A mention to Ahmed, he really made our stay! Fun, helpful and very attentive.

Breakfast was of a very poor quality, extremely overpriced. The waitress was very nice but didn’t understand the orders, asked several times to check. When it arrived over 40 minutes later it was literally stone cold. This was rectified. However, for two people in the group this was not addressed as quickly and the manager approached them in what can only be described as a rude, aggressive and inappropriate manner. We will be staying again but under no circumstances will we be eating!

. Big thanks to the staff ... they make the hotel! Ahmed and Sabrina were once again super engaging and helpful. I didn't catch the names of the other concierge team, but they were all fabulous!

When booking in, we were told that breakfast was included ... which was a bonus as I hadn't realised it was. When we went down for breakfast, we weren't on the list and the staff called reception, to be told that we weren't on the list for inclusive breakfast. It also wasn't offered as an option to pay extra. We left and had a very nice breakfast in a local eaterie

The locations is the best! And the people who work there.

The breakfast with the scrambled eggs was really bad and expensive. The eggs are not fresh. You can ho breakfast to caffeine concerto located two block from hotel for the same price vut much better and y a nice place. The pillows were old and incomfortable. I asked before to got to the hotel for memory foam pillows antiallergie but they didnt have it and i have cervical problems so it would be great the hotel can have some for people like my eith that problems. Just a siggestion. It was clran and warm. The rugs at the room it was old too but clean maybe some remodelations. Im goong to go back with my pillow because of the location .

A well-managed and very central hotel which gave us a very comfortable and enjoyable stay. The decor was understated but very well appointed and all the facilities were available. The staff were pleasant and attentive. The costs at time of booking were very reasonable. Amazing views from our room.

Reception area had a rather small footprint, meaning that the bar/restaurant was on the first floor, which detracts from the atmosphere. Separate key for electrics in the room ensured that the heating fan turned off each time we went out, so the room was cold.

Location was excellent. The staff were friendly and helpful. Room was not too small, though we were told that most rooms were a little small. Some obviously are not. Did not use the restaurant though it looks great, as we were meeting friends at one of the many places in that part of London. A short easy walk from Piccadilly tube..

The place is looking a little tired, which is not unusual for London hotels, but not shabby or broken. The one problem I had was the hot tap in the shower which is easy to switch to scalding when you think you are adjusting the shower. That was painful. The safety catch was not working.

I came to this hotel with my husband last year. We chose it again because we liked its location very much. 4 days passed very comfortably and nicely. Everything was very clean.

We chose our room as a classic room. When I arrived at the hotel, I told them that I could not fit into the bed due to my pregnancy and that I wanted to upgrade for a fee. Some of the employees were not helpful at all and said that it could never be done. When I told them that I wanted to talk to the manager, they changed our room. It should have been done without the need for such a conversation.

it was easy check in, lifts are very good, location of hotel is excellent directly across from fortnum and mason and its on a really quiet street 5 mins from all attractions, 5 mins from tube and two mins from bus stops and the big bonus is the hotel has sky tv

room shower took for an age to get warm, classic rooms are very small, if you don't use the lifts the stairs are just bare concrete and not nice to use. the breakfast pricing structure is not a good set up, the bar area has no comfy or cosy seating and was lacking atmosphere

A lovely comfortable stay. Breakfast was lovely too. Fab hotel and location and would highly recommend! Thank you!

When we arrived at the hotel we would have liked to have been able to have a light bite/bar bite and a drink at the bar, however this was not available and the front of house at the restaurant could have been a little more helpful. Similarly in the evening, there was only one person working behind the bar, serving, making drinks and taking payment for all guests who were looking to have a pre-going out drink and/or nightcap. Not that this spoilt the stay as I could not fault the stay, however our Group did think that this was an area for improvement.

The location was excellent. The room was comfortable and peaceful although that may have been because the hotel was not busy. I say this because I was offered an upgrade, at my own expense. I have never been offered an upgrade before.

There was very little fault to be found. I have stayed at this hotel on previous occasions and would not have returned if I had real concerns. However I would suggest that breakfast needs to be better managed. On the Saturday morning, the service was somewhat disjointed with several dishes running out and taking a little too long to be replaced. I will add that the young staff members were helpful and willing but it was apparent that there was no one taking an overall view and resolving issues quickly or preventing them happening in the first place. On the Monday it was much quieter but still with a few issues. I did not have breakfast on the other mornings. Thank you.