The location was great! Close to the main attraction areas. Hotel was spacious and looked nice.

While the hotel was spacious and great location, the facilities in the rooms were fairly dated. Like the consoles lacked USB-C charging pots, there wasn’t smart tv options. It was also odd that there were no power sockets at the desk. The bed in my room would make a sound every time I turned, think the bed frame needs to be changed. Also, it was interesting that my friends who checked-in shortly before me and after me all got upgraded to executive rooms, except me.

This was an excellent hotel. It has a professional vibe to it. The room was spacious and airy, with big windows and a lovely view over the square and the old church, this also meant it was really quiet. The bathroom is really nice with an excellent shower. Comfy bed. We also liked having an iron and ironing board in the room. The gym was good with just enough equipment to ensure a decent enough workout. Breakfast was really good. Location was nice, just outside the busier parts and easy enough to get to public transport or walk around.

We would have expected a smart TV for the price of the room. We didn't bother trying out the pool as it wasn't really big enough for swimming.

Brussels is a very expensive city, especially hotel prices are a bit above the European average. That's why I think the price is a bit expensive, but if we look at the city averages, I can say that it reflects the value of the hotel. Overall it was a compact and comfortable room. The outside noise was not too much. The bed was very comfortable. We did not have the slightest problem with cleanliness. The location was also very, very good. In general, it was a nice hotel experience.

A little bir pricy but generally ok

The Novotel is in an excellent location, just a short walk away from the Grand Place and the rest of the centre of Brussels. It is close to metro stations and a short taxi ride from the Brussels Midi station. The room was a good size with plenty of wardrobe space and very clean with generally good facilities. The Gluwine provided in reception on a couple of days was welcome as was the free bottle of water provided in the bedroom every day.

Quite a bit of noise from the street at night. It seemed as though the windows didn't seal well, so sound leaked in.

We liked how: -In the mornings the room was bright and airy. -The room decor was modern and up to date -The mattresses were comfy. -The fridge stayed cold. -The lighting was warm and not too harsh.(It was very cosy) -The food buffet was AMAZING!!! (We recommend the waffles & pancakes 😋)

We didn't like how: -There was no sink in the half bathroom. -The toilet and bathroom were separated. -One of the window handles were broken. -The TV had limited channels. -If you get the pull out beds, they are quite low to the ground. -Light switches were a bit confusing. -There were not enough tables / table storage.

The hotel was in a great location—central and very easy to access. It was convenient for getting around the city, with public transportation, shops, and restaurants all nearby. A great choice if you’re looking for a well-situated place to stay.

However, the service at the reception was disappointing. The staff seemed more interested in chatting with each other than attending to the guests. There was a queue of people waiting, and instead of focusing on helping them efficiently, the receptionists appeared distracted. This definitely took away from the overall experience.

Stayed for 2 nights. Location was perfect! Central and close to everything, yet not a noisy area. Nice to come back to after a long day. Staff were very welcoming and friendly. Offered us an upgrade during checkin. (Around £40 for 2 nights) And gave us a printout of recommended food and places to go. Room was spacious and clean. They have a luggage storage before checkin/after checkout which was convenient. We didn’t try the hotel breakfast or use the facilities like the pool, so no comment on those.

The heating in the bedroom made the air very dry but not much you can do about that... They did provide Rituals body lotion to use which is great.

My family and I stayed at this hotel for five days and enjoyed its excellent location, being very close to the center of Brussels. The pool was a fantastic addition to our stay, with a heated pool and a steam room.

There were a couple of downsides to our experience. Firstly, the soundproofing in the rooms was poor. We could easily hear conversations from the neighboring room, and other noises carried throughout the night. Secondly, the cleanliness of the room was below par. Upon arrival, we found a significant amount of long hair on the bathroom floor. While the location and pool facilities were great, these issues impacted our overall stay

We liked the size of the room and that consumables were replaced on a daily basis. Location suited us, and even being on a major road and local eateries, it was noiseless. The housekeeping in our room was outstanding, and nothing was too much trouble.

The front of the house staff were not friendly. In fact, they came across as if we were an inconvenience. Little guidances about what was going on nearby. Luckily, I'm a regular to Brussels, so I had an advantage. There are so many things around the hotel going on, but no information given, not even a noticeboard offering information. Real lack of marketing the benefits of staying with the hotel. Some of the bar staff would rather chat with each other than server customers. Also initially overcharged us for our stay until raised. Unfortunately, one of us became poorly and needed medical assistance. We asked the hotel to organise a taxi to take us to the hospital but the one that they organised to go to was closed at weekends. Once we realised this, we made our own way to A&E.

Great location Restaurant on site Small swimming pool but perfect for kids We had a family room, and it was very spacious The staff was very friendly and welcoming and gave my daughter some welcome toys/coloring set which she loved

The cot in the room was provided upon request but was a weird one - the height couldn't be adjusted nor a side could slide down to easily pick the baby up. The room was for three people but only two chairs were provided in the room. The restaurant had good food, but the choices were quite limited.