We liked the proximity of the city centre. Just a short walk underneath a subway and we were in the thick of all the restaurants and shops. The hotel used to be a Greene King place but had been taken over. The rooms were very clean and looked recently decorated. You got a kettle with sachets of coffee and tea, sugar, milk and some biscuits. Also a TV. There was no food included but as there are so many eateries close by it didn't matter. The owners are taking the bar out and replacing with a cafe. The owners were very pleasant and knocked on the door the second morning we were there to see if we wanted anything, which was nice. On the downside, there was no rubber, non-slip bath mat even though the sticker over the bath said to ask for one. All the stickers were still the old Greene King ones, so we went out and bought one. We are 68 and 70, so any slips could be detrimental. The clientele all seemed of an older age group, which was nice. The exterior of the hotel still has the old signage, such as ' karaoke and live music' etc, but I guess this will go eventually. Other than that, it has the old Tudor look about it which was nice even if it wasn't authentic. The website stated that we would be asked for a £50 deposit and photo id on arrival, but that wasn't the case. Maybe that was a throwback from previous owners too. All in all it was a pleasant stay.

My experience staying here was absolutely wonderful and safe. The staff was always ready to help at any time of the day, making me feel so supported. It truly felt like home. As a student at the University of Chester, the location couldn't have been more perfect—it's nearby and within walking distance, which is super convenient for classes. The rooms were cleaned perfectly, and the overall environment was so welcoming and well-maintained. I'd definitely recommend it to anyone looking for comfortable and student-friendly accommodation!

Just wished to have a charging socket at the bedside. Otherwise, everything was good.

The location is perfect and it's a lovely building. The guy who checked us in was lovely and it was overall a very good experience as the room was quaint and comfortable extremely clean with a decent sized ensuite bathroom.

Unfortunately it wasn't noted on booking.com there were renovations going on for the pub part. Which was a shame and one morning we were woken up by lots of noise at 7am and tbh I would've given it higher but that was quite annoying.

I can't fault anything about the place. Nice room, very clean,very confortable, very important very warm the room and the en suite bathroom. The building, a old pub is a beautiful building. The facilities are very good and the location is great very close to town center. I enjoyed my stay there

Easy check in and out, very friendly staff, 5 minute walk from town,clean and spacious. I'd emailed questioning whether an iron was available. On arrival we had been upgraded to a family room and there was an iron and ironing board in the room too, we will most definitely return. Thank you for a lovely stay

Ideally located for the city centre around a 5 minute walk. Subway a bit daunting late at night 🌙. Hotel going through refurb.down stairs. Room was excellent 👌.. Had everything you needed. Would definitely book again.

Probably need a light switch over bed.

Staff were welcoming and helpful. Free parking (when you stay there). Clear orientation, en suite. It wasn’t luxury but was very clean and the beds were extremely comfortable

No food/drink on site. Didn’t matter to us as we were there to go to a specific restaurant and pub

Location good , room clean and fresh

It seems that it is in the process of refurbishing. The pub / extra facilities wasn’t open. Which didn’t really bother us particularly as we were out most of the time . So no breakfast facilities are available yet .

Location was fab for story house theatre, free parking, clean, lovely staff

Nothing dislikes but they are currently renovating what was the pub downstairs but this didn’t affect us as we were going to the theatre, there was no noise when we arrived at 5pm

Mohsin was a very helpful host enjoy the stay was really nice comfortable stay would definitely stay there again thanks Mohsin