Nearly everything, really. Nice hotel, nice room, nice people working there, nice breakfast, nice parking, nice patio. I feel that it's worth every dime paid. This was the first and the only case when I truly enjoyed the conversation with a person at the reception who turned out to be a true erudite who is into history and geography.

Coffee in the room costs 2€ extra per capsule. Didn't expect it from the hotel at this price. Also, a clearer distinction between what's included and what's extra would be good.

The room was spacious and modern. a nice view of the harbour and town with a pretty garden view too. the hotel is approximately 1km(walk on hills) from the old town with many restaurants with various price rages. it is also quite near ro the botanical garden which is about 2km above the hotel. for walkers a doable trek, There are about 8 parking spaces for residents underneath the hotel. One gets a FOB on arrival which allows car access in/out during stay. Breakfast was good, with service at table, no buffet or self service.

Safe in room was broken and quite small.

The hotel is beautiful, a mixture of ancient and modern located in a botanical garden. The staff is very kind and the breakfast is delicious. the location of the hotel is perfect for walking to the center of Funchal in a few minutes. Special thanks to Nuno for his availability. We had the plane overnight and Nuno brought us breakfast to take away for the trip. This holiday will be unforgettable 😍🌺

The hotel was in an excellent location for walking into town The garden was beautiful, well tended and very peaceful, with great views down to the harbour All the staff, without exception, were super friendly and helpful Really good to have a small kitchenette in the room Breakfast was very relaxing, taken either on the terrace or in the dining room. There was plenty of variety on offer, but wish we had known there was also yogurt and cereal available, only found out a couple of days before we left!

Could have done with an extra comfortable chair in our room Poor use of space in the entrance hall to our room

Wonderful staff, homemade cake for breakfast, different each day which made already fabulous breakfast even more special. Super location, quiet but close to old town. The hotel was clean, the mattresses very good, it had a beautiful well kept garden with cozy terraces. Beautiful view over the harbour. Summary: top notch staff and location. Clean and comfy accomodation.

The room was on the smaller size and a kettle to boil water would have been nice.

Location was quiet and close to old centre but also on several bus routes which was really useful for getting back up the hill! The hotel was lovely, the staff were lovely and we slept well and enjoyed the views from the room and the terrace.

Some aspects of the breakfast could have been a bit better - supermarket ham and cheese could have been a little better quality but were fresh (and fine). The choice of hot breakfast items was good, there was always fresh fruit and juices and the coffee was good too. I am gluten free and this was catered for as well. The hotel / rooms are a little tired but nothing that affected our comfort.

This was a very cute boutique hotel w/ beautiful grounds. The room was spacious, clean, well appointed. The shower had good water pressure and good hot water. The daily breakfast was delicious and included a daily specialty juice. You could have your breakfast in the dining room or on the terrace. The staff were very welcoming and helpful and had excellent suggestions for restaurants. The hotel has a covered garage which was very convenient, although the spaces (and the roads) are bit small by American standards. The hotel was only a short walk from Zona Velha. I thoroughly enjoyed our stay!

I liked everything about our stay!

The staff are lovely, very welcoming and helpful. The view from my room was stunning and liked the large windows that could open. I liked that I could sit outside in the beautiful garden for breakfast.

I didn't like the pillows. They were very lumpy and need replaced with new ones. Also didn't like the material that covered the long pillows. It wasn't good quality. The furnishings in the room and the walls were quite marked. However the room and bathroom were clean. I thought it odd that there was no free coffee pods in the kitchen. Only a bottle of water was free. Breakfast was adequate. It was table service. I would prefer a buffer where there is a variety of fresh fruit and yogurt. There was yogurt but not bowls of fresh fruit.

Staff were lovely throughout. Huge pros were the peaceful and quiet location only 10-15 mins walk from town and the private underground car park, a really important thing to have in Funchal! Setting for breakfast and views over town from the upper storey rooms also lovely

Property is in real need of upgrading - cosmetic improvements to decor (scratched and dented surfaces, stains on all furniture, mattresses and bedding need replacing, older bathrooms with flickering strip lights). Felt like about ~15 years since last renovation. Was nonetheless comfortable but didn’t feel upmarket or boutique as a result. Quality of food at breakfast also very poor for this level of hotel (tinned fruit or just a bowl of dry apples/old kiwis unprepared), cheap supermarket pre-sliced cakes and ham and cheese. We couldn’t face it on the last day and went out instead. No idea why others rated the breakfast so highly.

The hotel is small and cozy, near the city center yet so idillic and quiet. I finally had really quality, long sleep. Breakfast is simple but enhanced by the hearty and always proactive staff. The hotel has its own small garden where they grow herbs. The room was spacious with a big bathroom. The staff was fantastic, super friendly and always there for you.

The breakfast could be more varied. There is no place to dry your clothes or underwear if you need to. I also wanted a double bed but got two singles so had to just put together.